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“Disappointing”

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Jardines de Nivaria - Adrian Hoteles
Ranked #6 of 58 Hotels in Costa Adeje
Certificate of Excellence
GreenLeadersPlatinum level
Vienna, Austria
Level 5 Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Disappointing”
Reviewed July 31, 2013

We booked a suite in Jardines de Niveria following the many positive reports on Trip Advisor which overall I find hard to testify in my report.

First the positive: Jardines de Niveria has a very nice and spacious garden and pool area. Public areas and rooms are clean (although not too big and they completely lack any concept of interior design).

My main negative issue with the hotel was the food quality. There's a lot of selection but overall almost everything we tried was disappointing and definetely not even close of 5star quality. The coffee at breakfast was plain awful. We took most of our dinners outside (which is way cheaper by the way as well). Also there are issues with service quality here and there. E.g. service in the pool area is not working at all. There's buttons to push for the waiter but they are plainly ignored and it's at matter of luck if you catch someone by accident within the next 30 mins. Service at the restaurant was also not of the expected standard. I'd expected the fitness room to be available all day and not only 3 hours in the morning and the evening). My wife was unhappy with the quality of the pedicure she had in the SPA. WiFi worked only at the balcony and not in the room.

Don' get me wrong: This is not a bad place (it's not an especially good one either) and I've listed the things not working in contrast to the positive reports on Tripadvisor. I just don't feel this is a 5 star hotel by any means and I've seen many. Also I've been to Jardines Tropical (just 200m away) a couple of years ago being a 4 star and I would rate it way better than Jardines de Niveria.

  • Stayed July 2013, traveled with family
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Helpful?
2 Thank Blackmage1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, August 1, 2013
Thank you very much for your detailed comment here on tripadvisor.
It is a shame that you are not satisfied with your stay and your gained experiences whilst staying with us.
As you could read in previous comments, the majority of our clients is very happy with our installations, our services and our food.
Although we try to offer e perfect service and high quality, we cannot make it right for everyone. There are just too many different tastes of different people from different countries.
We are sorry that we could not meet your expectations and wish you all the best for your future holiday destinations.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Glasgow
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 30, 2013

Not long returned from a really fabulous holiday in every way. A very comfortable and well positioned 5* quality hotel indeed! From the moment we arrived we were relaxed and so well looked after in every department.
We stayed on a half board basis dining in the buffet style restaurant daily. The quality of food available was second to none - excellent!! The dining staff were exceptional in every way - a special mention to Manolo and Jesus in particular for their friendly, professional and helpful manner.
Our room was superb, on 4th floor of Taganana building; spotless and very well kept on a daily basis.
We will have no hesitation in recommending this hotel to friends and family and willl definitely be return guests!
Thank you!!

  • Stayed July 2013, traveled as a couple
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Helpful?
3 Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, August 1, 2013
Thank you very much for your friendly words about your stay with us. We are glad to know that you have gad an enjoyable stay with us.
Positive words like yours are the best motivation for us - thank you.

We hope to see you again in the future and remain at your entire service.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caerphilly, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 29, 2013

We had our room upgraded on arrival which obviously helps but I have only positives to write about this hotel, which is very well run and is in an excellent location near to the town and beach but far enough away as to be relaxed also. The staff are friendly and considerate in all parts of the hotel and the rooms are well attended and cleaned each day.

The pools and garden are nicely set-out and the gently heated outdoor pool is a pleasure to swim in. I would have no hesitation in recommending this hotel. The dress code for dinner is the only thing that I found rather puzzling. Men are required to wear long trousers for dinner, which I realised having been turned away when I turned up in a pair of tailored shorts. I have no objection to this but there were a few ladies who turned up throughout my stay in scruffy looking denim shorts and vests. It smacked of double-standards to me but didn't spoil my stay. A lovely hotel to which I hope to return.

  • Stayed July 2013, traveled as a couple
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Helpful?
3 Thank AllBeingWell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, July 30, 2013
Thank you very much for your kind words and for having stayed with us. We are glad that you enjoyed your stay here and we hope that you are coming back to us in the near future.
Please do not hesitate to contact us, if there is anything we could do for you regarding your future stay with us.

Kind regards,

the Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troon
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 28, 2013

This beautiful hotel does the impossible by combining 5-star quality with a home-from-home atmosphere. The setting is beautiful and well maintained and the staff are quite exceptional in their treatment of the guests. We were on half-board and ate chiefly in the main restaurant where the buffet food was excellent and backed up with a served-at-table option and show cooking both of which were first class. In addition we ate in La Cupula Restaurant in which the food was beautifully prepared and served by knowledgeable and friendly staff. The management should be proud of what they are doing.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Quamarte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, July 29, 2013
Thank you so much for your positive words about your stay with us and your gained experiences. We are indeed very proud to have the staff we have. They (we) always do our utmost to make the stay of our clients as enjoyable as possible, almost nothing is too much trouble for them (us).
We are working as a team and friendly words like yours are very much appreciated.

We hope to see you again in our hotel and remain at your entire disposal.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worksop Notts
Level 5 Contributor
50 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 24, 2013

This was our 5th stay at the Jardines de Nivaria. As always, the staff in reception and dining room were friendly and helpful. Many have worked here for years and pride themselves on their service. We stayed half board and could not fault the food which was based on different cuisines, such as Mexican and Asian nights, but with a Canarian influence. If plain food was your preference they cooked meat and pasta whilst we waited.
Our room on the ground floor of Masca was spotlessly clean with a nice little green area in front. Unfortunately they could not offer us an extension after midday on our last day (we had a late flight) as the hotel was very full. We were disappointed about this as we have always been able either to keep our room or transfer to an empty one, on previous stays. They did offer us facilities to shower and change which we accepted. This was done on a timetable of half hour slots.
The hotel is well situated at the quieter end of Fanabe beach and has beautiful tropical gardens which are pristine.
There is some building work in progress as they update Guajara block. This did not affect us unduly except this meant the upper terrace was unavailable whilst they laid tiles,but it did open later in the week. We were told all the work should be finished before our visit next year and hopefully we will return!

  • Stayed July 2013, traveled as a couple
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Helpful?
3 Thank Stragglers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, July 29, 2013
Thank you very much for your kind and friendly words about your last stay with us.
We always do our best to make the stay of our clients as enjoyable as possible, from the beginning until the last day.

We are looking forward to welcoming you again in our hotel and remain at your entire disposal.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2013

5 * staff accommodation 3/4*
Junior suit not very spacious, tiny bathroom with shower curtain which is unexeptable with 5* and needs upgrading ! Food at poolside was amazing and pools were clean! Close to a market which was good!

  • Stayed June 2013, traveled with family
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Helpful?
1 Thank Mhairi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, July 29, 2013
Thank you very much for your comment here on TA.
We hope you had a good trip back home.
Some of the rooms still have a shower curtain, that is correct, but many of our rooms are already refurbished and have a proper shower. The ones with the curtain will be refurbished as well in the future.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athlone, Ireland
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 23, 2013

We agree totally with all the positive reviews of this lovely hotel. It’s a beautiful hotel in beautiful surroundings but its biggest asset has to be the lovely friendly staff.

From the efficient friendly receptionists to the bar staff, cleaning staff and poolside staff, we always get the smile and “hola”. Our room was overlooking the putting green and was spotlessly clean and comfortable.

We were due to check out at 12pm for our 8pm Aer Lingus flight to Dublin. The evening before we had a call from reception offering us the use of the room until 6pm at no extra cost. This was a nice touch and much appreciated.

Taxis from the airport are plentiful and cost 25 to 28 euro to this hotel. Overall there is a great taxi service.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank martingk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, July 29, 2013
Thank you very much for your positive words!
We are glad to know that you enjoyed your stay with us and hope to see you again in the future.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jardines de Nivaria - Adrian Hoteles

Property: Jardines de Nivaria - Adrian Hoteles
Address: Calle Paris | Playa Fanabe, 38660 Costa Adeje, Adeje, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Costa Adeje
#2 Business Hotel in Costa Adeje
#3 Spa Hotel in Costa Adeje
#4 On the Beach Hotel in Costa Adeje
#6 Luxury Hotel in Costa Adeje
#9 Family Hotel in Costa Adeje
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jardines de Nivaria - Adrian Hoteles 5*
Number of rooms: 271
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Also Known As:
Jardines De Nivaria - Adrian Hoteles Hotel Costa Adeje
Jardines De Nivaria Hotel
Jardines De Nivaria Adeje
Hotel Jardines De Nivaria
Jardines Nivaria
Jardines De Nivaria - Adrian Hoteles Tenerife/Costa Adeje

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