Our first time at this hotel and indeed to any of the Canary Islands. We booked the hotel on the strength of the reviews on tripadvisor (we did fancy the Salome hotel but felt it was too expensive) as usual the reviews did not let us down, this is a very decent hotel (with a few reservations).
Very impressive reception area, staff on reception were excellent (except for the lady on our last night/day, she was abrupt and unfriendly and gave the impression she was doing us a favour just being there)! Lee on reception deserves a mention, he was very friendly and helpful. On arrival our room was not ready so we were offered a drink in the lounge area, We went along and a lady completely ignored us for a good 10 mins, I then went back to the counter and again asked her if we could order...........we waited (at a table outside) for another 5 mins and then gave up and went back to reception. They gave us a room to change and we went to the pool for the rest of the day. When we went to our room (around 6pm) our bags had still not been delivered....
Pool is wonderful, heated to a great temperature, sun loungers very comfortable. As mentioned they ask you not to reserve beds but by 7am most mornings almost everyone had put their towel down. What does annoy me is that they put the towels on the lounger and then don't turn up for the day!! There is a card system for the towels (when you leave you MUST give your card back or they charge you for the towels).
Breakfast was very good if a bit chaotic. Poolside bar served an excellent lunch, most of the staff were wonderful. There is a system of a bell call on the umbrella which you ring to place an order for drinks (a great idea but it never worked once, we had to attract the attention of a passing waiter every time). If you stay in a suite (not a junior suite) you can have breakfast in the less chaotic restaurant, ordinary rooms have a 15 euro charge, per person, which I thought a bit excessive, especially as we had paid 270 a night for our junior suite.
Rooms a bit dated and the upgrade to a junior suite, I felt, was just not justified. If we return we will book a deluxe room which I believe have been recently updated. I must mention the bathroom, it was a bit snug and the bath tap was useless, it took at least an hour to fill the bath...it took me a day or two to realise that if I ran the shower and kept the plug in then it filled up a lot quicker. The pressure in shower and basin taps was fine so I have no idea why the bath tap was so slow. Also the air con was pretty slack, there is no individual control in the room just an on/off switch so you are pretty much at the mercy of the hotel as to the temperature you get. This was just about okay at Easter but might be a different story in the height of the summer.
No tea/coffee making facilities so I took my own. The fridge in the room states (rather stuffily I think) that it is to be used ONLY for hotel drinks. I asked reception for a jug of milk which they delivered free of charge to my room and I kept it in the fridge anyway.
Beds are very hard, we asked for a mattress topper which helped a little. It should also be noted that the junior suite had twin beds pushed together.
As has been mentioned there are plenty of shops/restaurants around the area, we ate in the pool bar every lunch time and once in the evening. We didn't try the buffet dinner, it is 35 euro per head which I thought a tad expensive for a buffet. The main restaurant looked very nice but a bit stuffy, and the menu looked very brave, the type of menu that is they get it right it would be very good but if not............ The chef's selection of 3 courses was 55 euro per head for dinner.
We did not use the gym, it was never open when we wanted it, I feel it should be available 24/7 as most other hotels we stay at. The prices in the spa are the same as a five star hotel in London so quite steep. Wifi is available all over the hotel for free, excellent.
Quite a few children but it was Easter time, I imagine out of the school holidays it would be mainly couples. Lots of Spanish, French and German guests staying, I would guess maybe a quarter of the guests were from the UK.
Did not try the beach, it is about a 5 minute walk from the hotel and the pool was so nice.
All in all a good break, sunshine every day, nice staff and nice food.
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- Also Known As:
- Jardines De Nivaria - Adrian Hoteles Hotel Costa Adeje
- Jardines De Nivaria Hotel
- Jardines De Nivaria Adeje
- Hotel Jardines De Nivaria
- Jardines Nivaria
- Jardines De Nivaria - Adrian Hoteles Tenerife/Costa Adeje