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Reviewed January 17, 2020

Our first visit to this hotel but definitely not the last. The fitness/wellness team of Tina, Eleonora & Borjas were really outstanding. We booked half board and were not aware of The Level at the time but we were very happy with the facilities available to non-Level guests and don't think that all inclusive would have been worthwhile for us.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank N6065UKedwardp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaJDT, Director de Relaciones Públicas at Melia Jardines Del Teide, responded to this reviewResponded January 19, 2020

Dear N6065UKedwardp,

First of all, we would like to thank you for choosing Meliá Jardines del Teide for your holiday in Tenerife and for taking your time to share your experience with Tripadvisor's users.

We are delighted to know that you have enjoyed a pleasant stay with us, and that our animation staff contributes to provide you a memorable holiday.

We are already looking forward to welcome you again to your second home in Tenerife.

Kind regards,

Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020

I've just had an amazing treatment at the 'Beauty Salon' at the Melia Jardines Del Teide. I want to give a massive 'shout out' to Erica who perfomed a beautiful and relaxing Spa pedicure this afternoon. This is definitely one of the best pedicures I've ever had, Erica confided in me she loves to do them and it shows! First of all you lie down on the treatment bed and are covered and swaddled and encouraged to drift off. Shoulders are gently pushed down and then a beautiful aromatherapy oil is wafted around the nose and face. Then the actual pedicure begins! Much filing and shaping later, it was like a proper chirpodist visit combined with spa relaxation and a beautiful finish of gorgeous manicured, clipped, painted toenails. Big love to the Beauty Salon and Erica!

Room tip: Requesting a sea view room is the way to go. Amazing views.
Date of stay: January 2020
    • Location
    • Rooms
    • Service
1  Thank julietgowing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaJDT, Director de Relaciones Públicas at Melia Jardines Del Teide, responded to this reviewResponded January 20, 2020

Dear julietgowing,

First of all, we would like to thank you for have chosen Melia Jardines del Teide for your stay in Tenerife.

We are delighted to know that our Beauty Salon, and Erica in particular, made you feel comfortable and relaxed.
We hope to welcome you back very soon!

Best regards,

Guest Experience

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Reviewed January 16, 2020 via mobile

Spent a week over Xmas here.
Rooms were lovely, spacious and very clean.
Breakfasts were nice and the snack bar is ok although salad options limited and no sandwiches.
Staff were nice at pool bar but reception not so friendly, especially one of the male receptionists who was actually a bit blunt and rude even on Xmas day.
Poolside was nice although the actual pool needs cleaned more and dirty at times.
Xmas day bq could have been better choices at poolside esp when buffet was closed during lunch time hours that day.
Dinners were ok although my husband did feel the food was not great!
Terrace area was very nice and drinks were fine. Although I think it’s not ideal finishing the all inclusive service at 11pm when bar is still open.
Overall the layout of hotel was nice, rooms were lovely and views from terrace very nice.
I would stay again but on a bed and breakfast basis.

Date of stay: December 2019
Trip type: Traveled with family
1  Thank anne d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaJDT, Director de Relaciones Públicas at Melia Jardines Del Teide, responded to this reviewResponded January 19, 2020

Dear anne d,

Thank you for sharing your nice experience in Melia Jardines del Teide with all Tripadvisor users.

We are delighted to know that you have enjoyed a pleasant stay with us. We keep all your comments to improve in the future.

We are looking forward to having you as our guest very soon.

Best Regards,

Guest Experience

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Reviewed January 14, 2020

Not a five star hotel and food was not great at all we had go out to eat rest of the hols. Many people in the hotel also complained. However, location was good and the hotel it’s very nice with nice swimming pools

Room tip: They did not change bedsheets and towers smelled
Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
3  Thank Amit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaJDT, Director de Relaciones Públicas at Melia Jardines Del Teide, responded to this reviewResponded January 22, 2020

Dear Amit S,

First of all, we would like to thank you for sharing your recent experience with the community of trip advisor.

We are sorry to know that your experience in our hotel was not completely satisfying. That is the reason why your feedback has beed shared with the relevant department to address and action.

Looking forward to hopefully welcoming you back again soon.

Warmest regards,

Guest Experience

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Reviewed January 13, 2020

The staff at the hotel were excellent and service offered was great.
However the hotel had no sauna, steam rooms or Jacuzzi.
I found noise level at night quite high from the live bands. Room doors had no peep holes which I thought was a bit unsafe

Room tip: Stay in a room as far away from the buffet restaurant area as possible if you're an early sleeper. Live bands play till 11pm.
Date of stay: January 2020
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank SA0820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaJDT, Director de Relaciones Públicas at Melia Jardines Del Teide, responded to this reviewResponded January 15, 2020

Dear SA0820,

First of all, we would like to thank you for choosing Melia Jardines del Teide and for having had the time for sharing your experience with us.

Thank you for your nice words about the service we were able to offer you. At the same time, please accept our apologies if our night animation caused you some inconvenience. They are allowed to perform until 22.30. We are sorry if this time did not meet your need.

We hope to see you soon in Melia Jardines del Teide.

Best regards,

Guest Experience

Guest Experience

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