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Reviewed May 24, 2017 via mobile

I stay there with my family it was really nice and a good place to stay.
The food really good,the swimming pool really big.
Rooms very clean.
Service excellence :
The staff is attentive, and the remember you.as we dined through the week,the staff began to remember our preference for wine,beer.cokatail and cafes, where to sit ,and so forth. They remember where we're from. Very nice to have have service where you were treated like a person.
It's hard to feel comfortable if the staff doesn't feel comfortable. So it was nice that the staff has a feel of a big happy family. The management has done a good job of making their staff happy to work,and us a result the staff do their best to make you happy.
SALEM , LINDA AND MUSTFA LOOKED AFTER US VERY WELL ( THE KEY PERSONS FOR US DURING THE STAY).
ALL IN ALL WE HAD A GOOD TIME.

Date of stay: May 2017
Trip type: Traveled with family
2  Thank johnyasmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth P, Public Relations Manager at Melia Jardines Del Teide, responded to this reviewResponded May 26, 2017

Dear johnyasmin,

First of all we would like to thank you for choosing Melia Jardines del Teide for your holiday in Tenerife and for taking your time to write and share this review with all the Tripadvisor users.

We are delighted to read that you have enjoyed your stay with us and specially our staff help you to have a memorable holiday.

We are already looking forward to welcome you to your second home in Tenerife.

Kind regards,

Ruth Pardo
Guest experience manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2017 via mobile

just returned after spending 2 weeks at the room 614 with my wife and daugter.it was really nice and a good place to stay .
we enjoy it soo much.
we were one of the best place with absolutely recommend in best melia style
Everybody was very cordially friendly and there were plenty of activities to take part in.
Mosaico buffet restaurant offered a fast amount of options,all in great quality.
Salem from the lounge and Linda snacks bar downstairs One of the strongest points always smiling, friendly ,happy to help .
we will be back next year.
thanks Linda and Salem for your faces smiling.

Date of stay: May 2017
Trip type: Traveled with family
2  Thank LatifaYasmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth P, Public Relations Manager at Melia Jardines Del Teide, responded to this reviewResponded May 26, 2017

Dear LatifaYasmin,

We would like to begin by thanking you for choosing Melia Jardines del Teide for your holidays in Tenerife and for taking your time to share your experience with all the Tripadvisor users.

There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our staff.

We are already looking forward to welcome you again to your second home in Tenerife.

Kind regards,

Ruth Pardo
Guest experience manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2017 via mobile

My wife and I along with another couple recently stayed in this hotel. We had a great stay, the hotel was lovely and clean and the recently refurbished rooms are lovely and substantial in size. The views over Adeje are also excellent and the breakfast catered for everyone.

Unfortunately we felt the hotel was let down by the simple things; the housekeeping did not replace any items e.g. We had tea on the first morning and the mugs and milk weren't replaced nor the tea bags replenished, the glasses used for drinking were never washed/replaced and the bathroom soaps, shampoos etc were never replaced when used.

Another frustrating arrangement was the pool towels; all guests were provided with pool towel cards, however, these could only be collected/returned between 10 and 12 and 4 and 6 each day.

Due to its location on the hill the hotel does not offer a lift direct from reception to pool and in fact we had to take 2 sometimes 3 lifts to get from pool level to our rooms. I appreciate the hotel has had to make the best of being constructed on a steep hill, however, I would not recommend this hotel to those who are slightly older or struggle to walk due to the steep hills that have to be tackled when returning from the beaches and the lift/stairs arrangements.

The staff could not be faulted as they were all extremely pleasant and very helpful. A very enjoyable stay just let down slightly by the simple things.

Date of stay: May 2017
Trip type: Traveled as a couple
Thank craigcurrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth P, Director de Relaciones Públicas at Melia Jardines Del Teide, responded to this reviewResponded May 24, 2017

Dear Martine M,

Thank you so much for choosing Melia Jardines del Teide for your holiday in Tenerife and for taking you time to write and share this review with all the Tripadvisor users.

We are really sorry to read that your stay did not succeed your expectations as we truly work hard everyday to provide our guest memorable vacations.

We have already pass your small concerns about the replacements in the room and the towels, to the different supervisors in order to avoid that this kind of situations could happen again.

We hope that you give us another opportunity in the next future.

Kind regards,

Ruth Pardo
Guest experience manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2017 via mobile

Having been to tenerife a number of times,.
This visit was by far the best. Fantastic hotel,great food helpful staff,Salem from Blue lounge is absolutely star, nothing to much trouble. Salem give us special lovely Gin tonics.
We cannot wait for flight to openv to go back and see the friend .

Date of stay: May 2017
Trip type: Traveled with family
Thank Khoulia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth P, Director de Relaciones Públicas at Melia Jardines Del Teide, responded to this reviewResponded May 24, 2017

Dear Khoulia D,

First of all, we would like to thank you for choosing Melia Jardines del Teide for your 30th wedding anniversary holiday in Tenerife and for taking your time and share your experience with all the Tripadvisor users.

We are delighted to know that you spent a wonderful stay with us and we truly appreciate your compliments on our staff.

We are already looking forward to welcome you again, in the next future to your second home in Tenerife.

Kind regards,

Ruth Pardo
Guest experience manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2017

35 euro taxi fare from airport. Check in simple and effortless. Deluxe twin room with patio area. Large room with TV, fridge and ample clothes storage. Bathroom contained bath with shower and double sinks. No complaints with the room excellent sea view, swimming pool was excellent and heated a great place to get that tan. Always activities on for children and adults. Excellent gym and pool side restaurant and a special mention for Linda who was a perfect hostess always greeted with a smile.
The main restaurant was really good a good selection of hot and cold food was to be had with excellent views out to the sea. Overall this hotel and indeed holiday was excellent a perfect holiday and we shall return. All staff were courtious and helpful at all times. Thank you

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank stevelittler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth P, Director de Relaciones Públicas at Melia Jardines Del Teide, responded to this reviewResponded May 24, 2017

Dear stevelittler,

First of all, we would like to thank you for choosing Meliá Jardines del Teide for your holiday in Tenerife and for taking your time and share your experience with all the Tripadvisor users.

We are delighted to read that you have enjoyed a pleasant stay with us, and that our staff contributes to provide you a memorable holiday.

We are already looking forward to welcome you again to your second home in Tenerife.

Kind regards,

Ruth Pardo
Guest experience manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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