We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Robbed at 03.00am by two men who had gained access to our room somehow...” 3 of 5 stars
Review of Melia Jardines del Teide

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Melia Jardines del Teide
Ranked #28 of 57 Hotels in Costa Adeje
Certificate of Excellence
Swindon, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Robbed at 03.00am by two men who had gained access to our room somehow...”
3 of 5 stars Reviewed July 6, 2014

This was my third visit to the Melia Jardines Del Teide in two years. It was Tuesday 20th May 2014 and my husband and I were asleep in room 110, a lovely room overlooking the pool. it was around 03.10 when my husband woke up to find two men in our room, one with my handbag and the other trying to unplugged my iPad from the charger at the far end of the room. We have no idea how they gained access to the room. My husband jumped out from the bed and grabbed the man at the far end of the room, struggled to catch up and then had his arm closed in the patio door by the other man....I screamed as loud as I could and no one came...
.The Jardines del Teide is a large complex split over 8 levels, we were on level one. There are 300 rooms on the complex. THEY HAVE ONE SECURITY GUARD. What was also very worrying was that there was no phone numbers on the phone in your room, I tried 9, redial and 1 and nothing so scared and sobbing I ran up 98 steps to reception to get some help. The security man was there, inside with the doors closed, he was never going to hear me scream. He ran down the stairs to my husband who had chased these men off of the complex... I can't speak bad of the security man but one guard for a complex of this size is not enough.
Security believed they may have been targetted at that time as the rubbish collection is made between 02.30 and 03.30 and he is required to go back to reception on level five and let the rubbish collection in and wait for them to go...
This clearly leaves the hotel insecure when he has other jobs to do. The hotel has a swipe card entry and generally feels safe however we knew that these men...five men in total had scaled one of the walls and fences by the children's pool area. No CCTV and no guards at certain times with the rubbish collections is a risk.
So what has the Melia done, I can't complain about the help at the time, all our money, Visa cards and jewellery were taken. The police were called at our request but the hotel did pay the taxi fares for us to the police station and airport home.
The aftercare has been slightly more concerning, a month later we are still waiting to hear from their insurance company and I was concerned that a further review on here stated she had her watch stolen during their stay in May too.
I have enjoyed my stays at the Melia and always felt safe at this hotel, but now my view has changed. Hotels, especially large brands like the Melia should ensure our safety and one guard overnight on a complex this size is not enough.
What a very sad end to a lovely break......especially with the theft of a ring that has such sentimental value.....

Room Tip: Don't have a low room, shut your doors at night and use the safe.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
12 Thank Debmid63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,733 reviews from our community

Traveler rating
    1,000
    1,078
    449
    136
    70
See reviews for
1,046
1,203
59
43
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (401)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Crieff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 4, 2014

We will most definitely be back! Honestly couldn't fault anything about our stay. The facilities are excellent. The grounds are beautiful. The hard working staff seemed to never stop! The food was good. As always with all inclusive gets a bit repetitive but absolutely no issues with it. Our 4 year old had a ball. The pool for kids is perfect. The kids entertainment was incredible. And he was more than happy with the food. We loved walking down to the shopping centre at El Duque. Gorgeous shops (although prices meant window shopping) and a great bar and eating places. Siam Park and Loro Park were well worth the spend although get a twin ticket before you go because you'll save a lot. All in all an amazing holiday. Can't wait till we go back :)

Room Tip: Sea view best
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Sharon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Adeje
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 30, 2014

Playfully constructed against hill, well maintained, clean, very friendly personnell and food was good, parts of the menu changed daily.
About 10 min walk to the beach. Shops + mall at 5 min walk distance.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Melia Hotels International

Helpful?
2 Thank Salome M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orihuela, Spain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 30, 2014

My husband and I went to celebrate our silver wedding anniversary and I can only say that the service was excellent, food was excellent, the staff all seemed happy in their work and nothing was a problem for them. We will definately be going back as soon as we can. A really memorable experience.

Room Tip: 4th floor room excellent, reception, restaurant and pool on 5th floor
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank SallyCordell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Adeje
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 29, 2014

Last week i stayed here with a friend, on arrival the hotel porter met us to collect our bags. We then checked in with very polite staff. We hired a safe key and they give you wifi codes just ask at reception. The porter then took us to our room. Stunning room lovely and clean. En suite bathroom was also very clean, towels included. The hair dryer in the room was very powerful so ladies no need to bring your own. We had a balcony view which overlooked a road but minimal noise really. Everyday the maids come and changed The bedroom sheets and clean your room.
The Pool...
There are 2 pools both on the Lower ground floor and.a.pool on the 5th floor. Both pools are beautiful. The lower ground floor pool is the main pool which has a snack bar open all afternoon. Great choice of food brilliant service for all inclusive (which me and my friend were).
The Food...
ABSOLUTELY FANTASTIC no complaints what so ever. The hotel serve breakfast from 07.30-10.30, Lunch from 1pm until 3pm and Dinner from 19.30hrs until 22.00hrs. At each each meal time the food choice was fantastic beautifully presented with a fantastic amount of choice. The staff with come and take your order for your drinks once youve sat down. Very polite i have no complaints against this hotel at all. In the evening they have hotel entertainment for children and singers. Personally didnt really stay for this.as we was out in Playa de las Americas. For those of you who want to go to veronicas strip alot be prepeared t pay about 10-12 euros each way. Its about a 10min taxi ride away.This hotel is more family orrientainted. If you want lots of young party people then get a hotel in playa de las americas.

Overall lovely hotel, wonderful staff, simply fabulous 5***

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Nikstar87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnsley
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 29, 2014

Travelled as a family of 4 during May and thoroughly enjoyed our stay. Hotel is extremely well maintained with beautiful landscaped surrounding and the elevated situation gives amazing views.Food plentiful with quite a good variety and although the dining areas could become quite busy we did not find it a huge problem the staff do work very hard and try to accommodate all your needs as quickly as they possible can. Pools nice especially the smaller pool with chill out zone nearby,if you choose to relax here you are quite a distance from the snack bar and so staff frequently come around offering various snacks, a nice touch, I thought. Entertainment was what you would expect and some nights were better than others but quite enjoyable all the same. Very close to lovely shops ,bars and restaurants and one of the nicest beaches in the area. Rooms large, very clean and with wonderful sea views and although they could perhaps do with a little updating they offered everything you will need, including small fridge and safe deposit.On the whole excellent value for money especially as you consider you are staying in one of the nicest areas in Tenerife and I would not hesitate to recommend to anyone. We will definitely return in the future

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Virgil1362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 29, 2014 via mobile

I've stayed in several four and five star hotels in Tenerife and looking at reviews I realise that you are never going to please everyone no matter how many stars you have. This hotel was not my first choice but I'm so glad I visited and will definitely return.
Room was large and very clean - 219. Once you got used to quirky layout it was easy to find way around. I loved the quiet terraces on the main level where staff would come round offering pieces of fruit and even little bags of chips!
All food was excellent and was particularly impressed with pool bar - I've never known such a huge selection be provided. Everything from burgers and toasted sandwiches to paella and freshly made pizza.
Now to my only minor complaint. I've never stayed in a four star hotel where there has not been Maitre De showing you to a table which made it a bit of a free for all. Yes staff worked very hard clearing tables and providing drinks but they seemed to struggle with concept of woman travelling alone. I was often left waiting as I presume they thought I was going to be joined by others.
Also it would have been nice if there was dress code in the evening. Dressy shorts for gents would have been okay but some looked like they had come straight from beach.
However, this did not detract too much from lovely hotel.

Stayed May 2014, traveled solo
Helpful?
2 Thank JaneScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Costa Adeje
0.3 mi away
Costa Adeje Gran Hotel
Costa Adeje Gran Hotel
#15 of 57 in Costa Adeje
4.5 of 5 stars 4,624 reviews
9.4 mi away
Gran Melia Palacio de Isora Resort & Spa
0.7 mi away
H10 Costa Adeje Palace
H10 Costa Adeje Palace
#32 of 57 in Costa Adeje
4.0 of 5 stars 2,541 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Iberostar Torviscas Playa
Iberostar Torviscas Playa
#29 of 57 in Costa Adeje
4.0 of 5 stars 2,658 reviews
1.4 mi away
Hotel Jardin Tropical
Hotel Jardin Tropical
#18 of 57 in Costa Adeje
4.5 of 5 stars 1,432 reviews
1.6 mi away
Iberostar Bouganville Playa
Iberostar Bouganville Playa
#17 of 57 in Costa Adeje
4.0 of 5 stars 2,786 reviews
Show Prices
Show Prices
Show Prices

Been to Melia Jardines del Teide? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Melia Jardines del Teide

Property: Melia Jardines del Teide
Address: Avd. Agando, s/n | Urbanizacion Mirador del Duque, 38670 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Costa Adeje
#12 Top resorts Hotel in Costa Adeje
#18 On the Beach Hotel in Costa Adeje
#24 Luxury Hotel in Costa Adeje
#25 Romantic Hotel in Costa Adeje
#27 Family Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Jardines del Teide 4*
Number of rooms: 299
Official Description (provided by the hotel):
WELCOME TO THE NEW MELIA JARDINES DEL TEIDE Spectacular, fully renovated luxury resort on the Costa Adeje, the most exclusive area of Tenerife offering stunning views of the island. The Costa Adeje boasts 4 km of beautiful Sandy beaches where you can enjoy Blue Flag beaches such as Playa del Duque, Playa Fanabe and Playa de Troya. Just 800 metres from Playa del Duque, 18 km from Tenerife Sur Reina Sofia airport and 30 km from Teide National Park (World Heritage Site), this new resort is a true gem located on the shores of the ocean; the perfect place for a holiday with the family or your partner, designed so that the children have fun while the adults sit back and relax. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Expedia, Odigeo, Priceline, Orbitz, Travelocity and Hotels.com so you can book your Melia Jardines del Teide reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Melia Jardines Del Teide Hotel Costa Adeje
Melia Costa Adeje
Melia Hotel Costa Adeje
Melia Jardines Del Teide Tenerife/Costa Adeje

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing