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“Excellent Resort” 5 of 5 bubbles
Review of IBEROSTAR Grand Hotel El Mirador

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IBEROSTAR Grand Hotel El Mirador
Ranked #4 of 57 Hotels in Costa Adeje
Certificate of Excellence
GreenLeadersSilver level
Costa Adeje
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Resort”
5 of 5 bubbles Reviewed July 1, 2014

I have just returned from a week in the Iberostar El Mirador in Play Del Duque. From the moment we arrived the experience was fantastic! The staff in particular were extremely courteous and helpful, nothing was too much trouble and it really added to our experience. The hotel itself is in a beautiful location and the accomodation is wonderful (very spacious and comfortable).

If I was to make one negative comment, it would only be that the service in the El Cenador restaurant was a bit hap-hazard the night that we ate there (in comparison with the buffet restaurant). The staff were extremely friendly etc, however we felt they were less organised and attentive than we expected based on our really positive experience in the buffet restaurant. Perhaps more staff in here would improve this.

Overall however I am still giving this resort top marks as it was such a relaxing and enjoyable trip and I look forward to returning in the not so distant future!

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar.com

Helpful?
Thank Lcorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel El Mirador, responded to this review, July 2, 2014
Dear Guest,

First of all we would like to thank you for selecting our IBEROSTAR Grand Hotel El Mirador for your holidays in Tenerife and for the time you spent to review your overall experience among us; at IBEROSTAR we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review.

We took good note of your comments on our restaurant El Cenador and passed them to our Maître for information and revision, we sincerely regret we were not able to make your dining experience on this occasion an unforgettable one.

On the other hand, we are very pleased to read that overall you had a “fantastic” holiday experience thanks to the professionalism and attentiveness of our staff; we will certainly share your kind words as we know they will mean a great deal to all of them.

Moreover we thank you for your highlight on the beauty of our luxury hotel and the our prime location affording beautiful views over the Ocean and with a wide array of leisure and dining options within easy reach.

Thank you again for making us your choice hotel when visioning the area, we look forward to welcoming you back at your earliest convenience.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel El Mirador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,344 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
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English first
Ayr, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 30, 2014

We stayed 13 wonderful nights in this beautiful hotel. It was faultless and we were made to feel very welcome. The staff at reception were first class. Would return to this hotel. Thanks to all the staff.

Room Tip: All rooms looked good
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank CarolHosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel El Mirador, responded to this review, July 2, 2014
Dear Carol,

Thank you for reviewing your recent stay at our IBEROSTAR Grand Hotel El Mirador. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are delighted to read your praising comments about our staff; at IBEROSTAR we strive to deliver an excellent and personalized service to all our guests and lay high value on our personnel being guest orientated and welcoming at all times, we will not fail to congratulate them all on your behalf.

Thank you again for your valuable time; It will be a real pleasure to welcome you back on your next trip to Costa Adeje and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel El Mirador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoedspruit, South Africa
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 24, 2014 via mobile

A deluxe experience! Seriously don't know what else to say about this place! From the outside the hotel is just not what it is from the inside!
Once you pass the gate you are introduced to a whole entire new world!
The road leading to the reception is a beautiful thing, let alone it all smells so incredibly good!!! :)
The main bar is beyond spectacular & offers fabulous drinks & loads of choices. The service is beyond spectacular in all the hotel - from the restaurant to the reception to the cleaning staff to the bell boy and the door man - can't say a single bad word!
Our room was a junior suite superior with seaview - HIGHLY recommended!! BEYOND AMAZING! pool was just great with beds and cabanas (no rxtra charge) seriously perfect! Place to relax and do nothing - just let yourself get pampered!
DEVINE!
Half board is highly recommended btw!

Stayed May 2014, traveled with friends
Helpful?
2 Thank WildChild808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 22, 2014

Great hotel, service and facilities. Just a few very minor incongruous things. Hair driers in rooms from 80's when all else is of the moment. Bar menu poor, but service, restaurant food etc all great.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar.com

Helpful?
3 Thank Bartholomew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, United Kingdom
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed June 22, 2014

Booked this holiday through jet2 holidays and from the beginning until the end of our holiday everything was perfect.
on entering the hotel you feel as though you are in a James Bond movie. You enter underground and arrive at the massive glass door entrance, you are then Greeted by reception (Pauola) who could not have been more welcoming .
she offered us a free upgrade to a suite with wonderful sea view.
The room was lovely with plenty of wardrobe space and the bathroom was more than roomy enough for both of us with his and her wash hand basins. The bed was a large double and was very comfortable. We had a separate sitting area with plasma t.v.
Out into our own private courtyard we had a separate seating area with lovely garden furniture and further along two sun beds.
Every evening the maid came and turned down our beds and left a small bar of chocolate.
Fresh bottled water was left in our room daily
Breakfast was varied and plentiful something for everyone whatever your taste. I particularly loved the fresh smoothies that the staff made up for you.
We were bed and breakfast but did have lunch a few times in the hotel and this also could not have been faulted.
No matter where you were in the Hotel the staff always had a smile for you.
I would return to this Hotel and would recommend to others.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank pauline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel El Mirador, responded to this review, June 24, 2014
Dear Pauline,

There is no better reward for us to read our guests’ full satisfaction on their holiday experience at our IBEROSTAR Grand Hotel El Mirador, thank you so much for sharing this praising 5 star review on your stay.

It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed and will make sure to share your kind words with our staff as we know it will mean a great deal to them.

Moreover we thank you for pointing out the beauty and comfort of our hotel as well as the luxury feel of our suites that are designed to make our guests’ stay as pleasant as possible.

We also loved reading your praising comments on our breakfast buffet; at IBEROSTAR we have a true passion for gastronomy and strive to make it one of the highlights of our guests’ stay at our hotel.

Thank you again for making us your choice hotel when visiting the lively Costa Adeje and for your very kind recommendation; it would be a great pleasure to welcome you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel El Mirador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 19, 2014

I've just returned from a week at this hotel & would definitely recommend it. It's 5* but a little worn around the edges but it's doesn't detract from the experience. Service is amazing. The hair dryer in my room overheated & stopped. A replacement was sent immediately. I forgot an adapter & was given one for the week. The food is good in the restaurants & on one week half board I got 2 visits to the a la carte restaurants. I would agree about smoking on the buffet restaurant terrace. It isn't pleasant for those that don't smoke & there are many areas nearby where a smoker could move to.

Room Tip: I had room 1301. No sea view which I didn't pay for so not unexpected. I did have a great view o...
See more room tips
  • Stayed June 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank n4t4lie-p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upholland, null, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 19, 2014

We've almost become a fixture of this hotel the service definitely still does not disappoint! On arrival we were treated as old friends with a complementary fruit basket and a bottle of cava! On the minus side, a minor niggle the wifi network has been a little patchy but otherwise a fantastic stay. As I write this we are still here and enjoying every minute.

Room Tip: 2nd floor offers some great outside space with a walled terrace and two sun loungers still a limited...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jonathon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Grand Hotel El Mirador

Property: IBEROSTAR Grand Hotel El Mirador
Address: Avda. Bruselas s/n, 38660 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Costa Adeje
#2 Spa Hotel in Costa Adeje
#2 On the Beach Hotel in Costa Adeje
#4 Luxury Hotel in Costa Adeje
#7 Family Hotel in Costa Adeje
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — IBEROSTAR Grand Hotel El Mirador 5*
Number of rooms: 124
Official Description (provided by the hotel):
The Garden of Eden comes to life at the Grand Hotel El Mirador in Costa Adeje. We’re sure that if Adam and Eve were around today, they would choose the best 5 star spa hotel in south Tenerife as their holiday destination. Find out why you should give into temptation and choose a hotel for adults: ● Paradise on earth.Views of the crystal-clear waters of Playa del Duque beach surround this beautiful, charming hotel. Plus, it’s only 5 minutes away, so you can feel the fine sand between your toes in no time at all. ● 1,000 m² of sensations. Try volcanic hot stone massages, chromotherapy or the sensations shower in our SPA Sensations. Relaxation guaranteed! ● Luxury cuisine and authentic Canarian flavours go hand in hand at our hotel. You can’t leave Tenerife without trying the spicy mojo sauce or fish fresh from the market with potatoes. ● Just suites and nothing but suites is what you will find at the Grand Hotel El Mirador. They are all spacious and feature a terrace for you to enjoy the 22ºC temperatures that the Fortunate Isles offer you. ● Silence, the sound of peace and tranquillity. The waves lapping the shore and the notes from the piano while you sip your drink are the only sounds you will hear during your break. ● 13 is the lucky number.At least in this hotel it is, because there are 13 rooms with access to La Balconada, the most exclusive area in this resort. It boasts a swimming pool with sea views and a luxury sun terrace where you can soak up the Tenerife sunshine. ● Improve your swing. Try your technique at the top 5 golf courses in Tenerife which are all in the vicinity of this luxury hotel in Costa Adeje. Clubs at the ready, it’s the perfect chance to perfect your shot! ... more   less 
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Also Known As:
Iberostar Costa Adeje
IBEROSTAR Grand Hotel El Mirador Tenerife/Costa Adeje

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