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Terrible
1 review
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Overview
Condo/Apartment -
Studio, 1 Bathroom, Sleeps 3
Costa Adeje, Adeje, Tenerife, Canary Islands

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

shaun d
1 review
“Never heard anything As weird”
Reviewed April 27, 2017 for a stay in April 2017

Absolute joke of a place. Can't buy drink or ice cream or crisps round pool or use wifi it not a resident thru hotel only, and me and bairn wanted to play tennis one day. Not one person on court. Went to pay as told me it was 11euros.. Asked took number and wasn't allowed with been in private apartment in hotel...Won't ever be going back, lifeguard wants to get a grip also, young kids getting wrong for playing about, there on holiday u tool and most time he's sat at bar and just pipes up if someone has a lilo in which is allowed in 99% of pools in world. Also horrid smell in bathroom and the pressure on shower was about as high as spitting

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 12, 2017
Hi there,
We're sad to see that you weren't happy with your stay. It seems that your issues are mostly with the hotel section but you were in the self catering side? You had full access to the pools & sun loungers & we were not aware of your problems with the lifeguard. It is their job to ensure that everyone is acting in a safe manner & conforms to the hotel poolside rules. It does clearly state that because of the volume of people using the pools, that no inflatables are allowed. Everyone needs to be able to enjoy the pool without it becoming congested. This is a Law according to EU rules & is governed by the size of the pool & hotel capacity ratio. He is just doing his job sorry.
Also, WiFi was readily available from our offices at 20€ per week & is super fast as stated in the manual.
Smell in bathroom was reported & hotel dealt with it promptly? Water pressure was the reason for the smell as they were working on pipework & so both were resolved at the same time.
We see that you are the only one to give a 1 star review & the others are 4 or 5's & so you are a concern to us. We hope that we have answered your issues correctly but we understand that self catering is perhaps not for everyone.
Kind Regards
Denise
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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