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“wonderful stay”

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Macdonald Hill Valley Hotel, Golf & Spa
Ranked #1 of 1 Hotels in Whitchurch
GreenLeadersGold level
Liverpool, United Kingdom
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“wonderful stay”
Reviewed May 1, 2011

Check is was swift and friendly. Room very clean and inviting, lovely views over the golf course. we had our 5 year old with us and he loved his camp bed! Restaurant way excellent. at both breakfast and dinner the staff made our meal a pleasure and went out of their way to involve our son in the whole process. Secret signals when he wanted more bread - he thought it was great. Never made it to the spar but the pool, steam room etc was very nice, clean and well maintained. Have never been to a golf resort before, just the spar's, but the whole place was friendly and the golfers very welcoming.

  • Stayed April 2011, traveled with family
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Helpful?
Thank Mrs007_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,422 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (241)
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English first
United Kingdom
Level 6 Contributor
336 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed April 29, 2011

great course the main 18 holes by the hotel and county club but far to busy at the weekend all you get on the 1st tee is a BIG Q waiting to tee off then hold ups all the way around the smaller big course is good but the greens are very poor and parts of the course need alot more looking after ! as far as drinks in the bars go good luck we paid just under £13 for 3 shoft drinks plus they had run out of a simply thing called ice !

Room Tip: recommend to mates yes if they work on my comments
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  • Stayed April 2011, traveled on business
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Helpful?
Thank johnwhite18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stoke on trent
Level 5 Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 19, 2011

I reviewed this hotel in november and I must say I was not impressed there were a lot of issues with the service and food at the time, hubby and I have just returned to try it again and wow! what a difference, to start with there is a new manager in the hotel and she is certainly doing a great job in making improvements, we never had an issue with the hotel itself at the time as it is fabulous, very modern, clean with 2 great golf courses, we did play on the Emerald course during our stay this time and this was absolutely beautiful, excellent condition, the greens were brilliant for the time of year and we thoroughly enjoyed our golf. We had a very nice sized room overlooking the golf course this was spotless.
Regarding the service and food in the hotel this was first class, we found all the staff to be very helpful and pleasant, we dined in the bar in the evening the service here was extremely efficient and the food was lovely, breakfast was very pleasant, a lovely selection on the buffet bar including fresh oranges and grapefruit and not tinned which made a very nice change, the cooked breakfast was also very good and we could not fault the service, we really can't wait to go back and i am just so glad we decided to give it another try this really is a gem of a hotel now and I highly recommend it, well done to the new manager!

  • Stayed April 2011, traveled as a couple
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Helpful?
Thank valshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skipton, United Kingdom
Level 5 Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 14, 2011

The only thing I can say that is negative about the hotel and facilities is that the put up bed for our 13 year old was not very good, a bit too springy - her stay would have been much more enjoyable if the bed had been more substantial - there was sufficient room in the bedroom for a small sofa bed which would have given her a much better sleep. Plus why when you book the room for 3 people do you still only get two cups and saucers? having said that additional cups and milk were provided quickly once requested. The hotel is new and was very quiet when we were there (Sunday and Monday). The spa and pool/gym are also very new and the hot stones treatment I had was very good value (check out for the special offers). Husband and daughter enjoyed the Sapphire Course and there was no need to book in advance. We ate in the restaurant on the first evening and had a very enjoyable meal, we expected hotel prices however the quality of the food and service were excellent. Overall a very enjoyable stay and we wouldn't hesitate to return.

  • Stayed April 2011, traveled with family
    • Value
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Helpful?
Thank Gilliemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHV, General Manager at Macdonald Hill Valley Hotel, Golf & Spa, responded to this review, April 17, 2011
Dear Gilliemay,

Thank you for your feedback following your recent stay at Macdonald Hill Valley Golf, Hotel & Spa. It is great to see you and your family thoroughly enjoyed your stay.

In the last week we have placed an order for new beds to convert 15 of our rooms into family rooms, also offering the flexibility to golf and spa groups with a view to be able to accommodate 3 guests in one room (and saving a single supplement). This will undoubtedly improve the bed quality for sharers and I hope we will have the opportunity to welcome you back so that your daughter can, after having enjoyed some more golf, experience the new beds for herself. (your feedback with regard to the extra cups and saucers has been shared with the housekeeping team so that they can avoid a repeat of the same and I was pleased to see that they reacted promptly upon your request)

It was great to read your husband and daughter enjoyed the golf on the Sapphire course and whilst there was availability and opportunity to book on the day on this occassion, I would recommend future visitors to book their tee-times in advance. Both courses can get extrememly busy in particular from April through to September so booking is recommended to avoid disappointment.

We have recently introduced new menus and we are pleased that you enjoyed both the food, service and attractive pricing. At Macdonald Hotels we hold the quality of our produce in very high regard and this shows in the exceptional feedback we receive be it for breakfast, lunch or dinner.

You mentioned you would not hesitate to return and we look forward to having the opportunity to welcoming you back in the near future. As you mentioned, there are always good offers availble when booking the hotel directly, be it for business, leisure, golf or spa so please do contact us for any future requirements. The latest addition to the spa offering, the Lava Shells treatment has taken off really well and introductory offers are currently available.

With Warm Regards.

S Cauwels-Wigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 24, 2011

We stayed here as a group of 4 couples & we all came away with the same opinions..........great hotel!! The staff, especially in the the restaurant were very helpful and polite, nothing was too much trouble. The rooms were lovely, very spacious, modern & clean. We would all highly recommend as the girls enjoyed the spa facilities & the men really enjoyed the golf course. Would not hestitate to book again!!

  • Stayed February 2011
    • Value
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Helpful?
Thank Pand1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHV, General Manager at Macdonald Hill Valley Hotel, Golf & Spa, responded to this review, April 4, 2011
Dear JeffandJac,

Thank you very much for your kind recommendation following your recent stay. We were delighted to read that you both enjoyed our spa and golf facilities. As one of 45 Macdonald Hotels and Resorts we strive to offer personalised service in comfortable surroundings. Our members are always welcoming visitors and happy to share their fantastic courses with our visitors, this way you can enjoy a relaxing treatment in the award winning VItal Health and Wellbeing Club whilst your partner takes on the challenge on one of our 2 golf courses.
With 320 acres of parkland surrouding the complex, the views are indeed to die for and with easy access from the motor ways, Hill Valley is one of the hidden gems of Shropshire.

We sincerely hope to have the opportunity to welcome you back to Hill Valley soon, feel free to contact me directly to book your future stay.

With Warm Regards.

Sacha Cauwels-Wigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MONMOUTHSHIRE
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 11, 2011

Stayed at the hotel on a two night golf/spa break March 8/9th. Arrived early and had to wait for rooms but not a problem as a very pleasant reception area. Room was lovely, overlooking the 18th green - very spacious with tea/coffee making facilities, nice comfy chairs, minibar which you could request to be stocked or just use as a fridge. My partner who is the golfer managed to get a game of golf with two members and really enjoyed the course, I myself had the hot stone full body massage - lovely - spa facilities were very nice - pool and gym looked good too but ending up just chilling out. Went into Chester on the Wednesday - took up the park and ride as recommended by Ruth in the restaurant - lovely city - loads of very nice but very expensive shops! One of the guys who had played gold recommended a pub called The Swan at Marbury which was 3 1/2 miles through the lanes from from the hotel, excellent meal and even though the pub was quiet that night a very friendly and welcome atmostphere. The meals were cooked to order, were excellent and very good value for money.

  • Stayed March 2011, traveled as a couple
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Helpful?
1 Thank JEFFANDJAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 8, 2011

The surprise early retirement went brilliantly at this fantastic location. Every request I made relating to the booking of around 20 individuals, before and during the stay, was met with a 'can do' attitude. The golf and spa facilities were excellent, food was fantastic and the rooms were large but with a cosy feel. For me though, the most impressive thing about the whole stay was the staff. Without exception, everyone we came across, in whatever situation, greeted us with a smile and 'hello'. The general ethos and atmosphere of the venue seems to be one of a professional and efficient service with a genuine interest in its individual customers. Will be going back and would highly recommend.

  • Stayed February 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jandeve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHV, General Manager at Macdonald Hill Valley Hotel, Golf & Spa, responded to this review, February 17, 2011
Dear Jandeve

We were delighted to be the host hotel of the special weekend celebrations and indeed enjoyed your company during the weekend.

At Hill Valley we do take great pride in our product and services provided and we were delighted that you had such a great time.

We sincerely hope we will have the opportunity to welcome you all back to Hill Valley in the near future, be it for a special celebration, a golfing weekend or just to relax in our award winning Spa.

With Warm Regards.

S Cauwels-Wigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Hill Valley Hotel, Golf & Spa

Property: Macdonald Hill Valley Hotel, Golf & Spa
Address: Tarporley Road, Whitchurch SY13 4JH, England
Location: United Kingdom > England > Shropshire > Whitchurch
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Whitchurch
Price Range (Based on Average Rates): $
Hotel Class:4 star — Macdonald Hill Valley Hotel, Golf & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Escape to Macdonald Hill Valley Hotel, Golf & Spa in the heart of Shropshire, a golfer's paradise with two challenging courses to get your teeth into and a wonderful Spa with Rasul, rock sauna and eight treatment rooms for those who just want to lounge around and relax. Surrounded by peaceful grounds, it's amazing how accessible this hotel is in Whitchurch on the A49 and close to the major motorways; M53, M56, M6 and M54. Be inspired with plenty of local attractions on your doorstep including nearby Chester Zoo and the Ironbridge Museums and after a busy day, retire back to the hotel for a delicious meal produced using only the finest, quality ingredients. ... more   less 
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Also Known As:
Macdonald Hill Valley Hotel, Golf & Country Club Hotel Whitchurch
Macdonald Hill Valley Hotel, Golf And Country Club
Macdonald Hill Valley Hotel Country
Macdonald Hill Valley Hotel, Golf & Spa Whitchurch, Shropshire, UK

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