I have visited the spa 12 months ago and had a lovely experience. So I decided to take a friend to have a spa day together. I booked the rasul treatment and champagne afternoon tea.
Firstly the spa facilities are very good for the price you pay, the staff are very helpful and friendly, the relaxation room is lovely and very cosy! We both had the self treatment which was a lovely experience. Although on the day I came over all light headed and fainted during my treatment, the staff there acted quickly and made me feel well looked after and I cannot fault them for this.
However our afternoon tea was the let down to our experience... last time I visited it was presented on a 3 tier stand and we had it in the spa lounge which was all round lovely. However this visit we had it in the restaurant area which we didn't mind.
But the experience in the restaurant area was sadly let down by the staff member who didn't seem very helpful. Firstly we did asked politely if we could change tables as we were right by the window but it seemed a lot of trouble to move 1 place mat so we stayed to avoid hassle. The afternoon tea was not presented on a 3 tier stand instead was placed on 3 separate plates where we were very tight for space. The scones were very disappointing as they were very small. And the tea pot looked unpresentable as it had all stains on the lid. And finally very minor but the window ledge had marks of fly muck on as well as a dead fly, although this was only little fault it just made it look unpresentable and not appetising when your dining.
I hate to complain but I just thought a lovely experience at the spa with helpful and polite staff, was sadly let down by the restaurant area.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.