Having spent two nights, 2nd & 3rd March, in this hotel the following are the
observations I would like to make. As you will see they are not very good
ones: -
Having been shown to my room, and been given two little pods for the coffee
machine (what on earth was all that about?) I was then called by reception
to say I had been given the wrong room and if I wanted to stay in it, it
would cost me 2000BHT more. I asked to see the room they say I should have been
given and it was awful, so I opted to stay in the allocated room. This was
their error, not mine, and I feel very strongly that I should not have been
charged this extra amount. I e-mailed the hotel about this but I've not had the courtesy of a reply so far...
I asked if I could have some breakfast in the dinning room, the morning I arrived (they were still serving at the time), and I was told that my breakfast, included in the room
rate, would only start from the following morning. I said I understood that
and was willing to pay for that morning's breakfast - blank looks all round
so no breakfast!
The staff on reception have very poor English and whilst I agree we English
speakers should not automatically expect people of other nations to be
absolutely fluent (I could not have learned enough Thai in TWO days!) I do
feel that when they are dealing with the general public hotel staff,
especially, should not only be able to speak reasonable English but their
comprehension should be good too.
This hotel must have gem buyers from all over the world staying here as it
is the nearest to the centre of Chanthaburi (BUT far from being 'in the
heart of Chanthaburi' as it is described it is a good 7-10 minute drive out
of the centre) so it is very important that the staff have good
comprehension. For instance - I called them, on my UK mobile, to ask for
the shuttle bus to pick me up at the post office in Chanthaburi centre, this
being the place the shuttle bus had taken me to on the journey into
Chanthaburi, - they sent it to the bus station. I waited for more than
three quarters of an hour in the blistering heat and only after calling them
again did the vehicle finally arrive. Not one word of apology...
Although I have marked the cleanliness and comfort of the room (308), on
Booking.com's feedback form, quite high I have to say that the smell in the
shower room was awful - like over cooked noodles and burnt soy sauce!
I also did not appreciate being woken at 12.30am by a knock on my door and a
very pretty Thai girl standing there asking if I wanted 'service'! Her face
dropped when she saw it was a female occupying the room...
I spent two nights at this hotel and that was two nights too much...