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“Extremely Poor Service” 1 of 5 bubbles
Review of Hotel Heritage 2001

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Hotel Heritage 2001
Ranked #21 of 41 Hotels in Nagpur
India
1 review
“Extremely Poor Service”
1 of 5 bubbles Reviewed April 13, 2013

Was well recommended but a big disappointment......
- Photos shared not even close to the real room
- poorly maintained toilets
- Room service takes over 45 minutes
- Post meal clean up takes 1 hr
- So much for free pick up & drop

Room Tip: Please clarify all facts before you chose to book this hotel property
See more room tips
  • Stayed April 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank RajatBhutani1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45 reviews from our community

Traveler rating
    1
    15
    18
    7
    4
See reviews for
4
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30
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Hyderabad, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

I landed in Nagpur on a Feb 2013 early morning 2AM with out any prior hotel booking. I searched for hotels on internet and from a list picked the top one, Hotel Heritage. I called up the number given which happened to be of Mr James who is the GM for the hotel (which I did'nt knew till I checked in). He was extremely customer oriented that despite being night, he alerted his staff at the hotel, arranged a free pick-up from railway station and made sure we were comfortably checked in in a good room. We later found he did all this management remotely, believe he was in Mumbai that night! I sincerely appreciate him.

I found the staff equally polite and could address all my requirements immediately. Beds were very good and we could crash for a good sleep immediately. Bathroom was nice with all the required toiletries. Good TV with lot of channels.

We took room in the top floor where we got a chance to see lot of parakeets, sparrows and other birds in the neighbourhood which is a rare sight these days in the concrete jungles we live in.

We did'nt check the restaurant though.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kvm123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed December 30, 2012

The room and bathroom were clean, the bed was comfortable. The staff were very nice and helpful, but limited with English. There was a TV with a lot of channels. Wireless, which was sometimes very slow, worked only in the lobby. The bathroom is in need of an update; it appeared much dingier than the rest of the hotel. It had a tub that was cracked and that had holes in it. There wasn't any hot water until my third day there, but I also didn't ask them about it. Restaurant is slow but food was good with generous portions and excellent service.
The room was 45 dollars and I expect something a bit nicer for that price.

  • Stayed December 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EBWard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
247 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 bubbles Reviewed September 25, 2012

Not a very good hotel if you want to spend the night here since there are many shady characters hanging around in the night. Bu the food and drinks here are among the best in Nagpur. Locationwise also it is brilliantly located that is right next to city centre but has an empty ground facing it so it is quiet at the same time. If you're going with friends then its a good place to stay but I wouldnt recommend it for family or couples. Visit it if you want to eat good food.

Room Tip: Dont stay unless you're with friends otherwise come here if you just want to dine.
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  • Stayed October 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ankeet_sinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, India
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed June 25, 2012

The hotel, the interiors, the bathrooms may not be good, no LCDs, no wooden flooring be there; but for one thing be rest assured & that is the service of the staff.
Food is OK;
Service excellent;
Rooms old & small;
Location Good.
Wifi Moody.

Preference Order:
Solo--Friends--Business--Family---------Couples

  • Stayed June 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ManuTyagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed March 22, 2012

Service is very slow and poor. There was No toilet rolls in bathrooms, I had to wait for 30 minutes to get one. Mattress was hard, and a request for better one or an additional quilt was attended to only after I spoke to the Manager. Food is good, if you can bear the cigarette smoke.

  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Rev1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 12, 2011

The hotel is located in a center place and neatly maintained and good food is being served.They take due care of our their guests,very courtesious and care.Guests friendly.
They also provide a complementary breakfast. Reasonal amount of item is being served and the same is being changed on day to day basis. I throughly enjoyed my stay over there

Room Tip: call them in advance
See more room tips
  • Stayed October 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GANESANPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Heritage 2001

Property: Hotel Heritage 2001
Address: Near VCA Ground | Civil lines, Nagpur 440001, India
Location: India > Maharashtra > Nagpur
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service
Hotel Style:
Ranked #21 of 41 Hotels in Nagpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Heritage 2001 3*
Number of rooms: 25

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