I booked this hotel with high expectations after reading the earlier reviews on TA. The hotel is everything that it promises to be, but I was very disappointed with the service standards.
On my arrival, there was nobody to collect my luggage. I had to scan the baggage and carry it to reception myself. The security guard simply turned his back to me. The bellboy turned up after check-in, helped me with my luggage to my room and simply stood in the room waiting for a tip. I was surprised as he was missing till the very end and still expected a tip.
The check-in was smooth and the room was great. Large and well lighted. The washroom was also very good.
My second bad experience was with the room service. My dinner order came quickly. But the waiter was very rude. He asked me to call for clearance. I did and a different waiter came. He was the same. In both the cases I was the only one saying thank you without any kind of return salutation.
The food though was very tasty and I really enjoyed it.
My last bad experience was during the morning breakfast. I ordered some eggs and clearly instructed the waiter that I had a plane to catch. However, 15 minutes later I had to leave without the eggs having been served. In fact, the waiter watched me leave and didn't even try to make any sort to amends. This is just unacceptable as even the shabbiness of hotels can serve a plate of eggs in 15 minutes.
Overall, the experience was very lukewarm and the service levels were acceptable maybe for a 2 star hotel.
I will definitely recommend Pride Hotel as the service standards there are better and it is also much closer to the airport.
- Official Description (provided by the hotel):
- NEW HEIGHTS OF INSPIRATION Journey through an illuminating voyage of discovery at Le Meridien Nagpur. Explore the “Orange City”, famous throughout the country for its local oranges. Nagpur is also known as “The Tiger Capital “, because of the city’s connection to the tiger reserves in India. The city is the geographical centre of India featuring the ‘zero mile’ marker. It is a primary hub for trade and commerce, with all the country’s main highways intersecting here. With its lush gardens, religious and cultural sites, Nagpur is an ideal city to explore the wonders of the vast Vidarbha region of Maharashtra. Awaken in one of India’s most livable cities. EXTRAORDINARY SERVICES Feel transformed with a visit to our spa for a sensorial massage or body treatment featuring local, holistic products. Work off stress and relax completely in the fitness centre or outdoor swimming pool. For sightseeing tours or inspiring ideas to explore the city, our Concierge team is the local expert. Le Meridien Hub, our innovative reinterpretation of the hotel lobby, is a gathering place for creative minds to converse, debate and exchange. It’s our innovative and reinterpreted hotel lobby concept. STIMULATING GUESTROOMS Experience our 133 elegant rooms and suites promising the ultimate in chic comfort. With local city views and the exquisitely plush, signature Le Meridien bed, our spaces are designed to awaken the senses. Business travellers will appreciate the High Speed Internet Wired and Wireless Internet available in every guest room. Our artfully-designed guestrooms and suites include 69 Deluxe 60 Executive Club 3 Suites 1 Presidential Suite ... more less
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