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“The Best Hotel In Murree!”

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Shangrila Resort Hotel Murree Hills
Ranked #1 of 9 Hotels in Murree
Karachi, Pakistan
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“The Best Hotel In Murree!”
5 of 5 bubbles Reviewed January 13, 2013

Shangrila is trully the best hotel in the Murree area, I looked far and wide, all across Mall Road and other hotels in between, but none were as good as Shangrila, it was love at first site.

The rooms were clean, and maintained everyday, the heating was excellent!
The staff was friendly and helpful.
The hidden secrect, the food though expensive, is one of the best you can have in Murree (the Pakistani dishes, for everything else I will recommend Usmania on the Mall Road).
The play area for children on the top was good.
The front lawn which had snow all over was wonderful to play in.
The bathrooms are a bit congested consideing the family suite we were in.

The beds in the family suite were good, but the double/king bed was made by combining two single beds, not so comfortable.

The biggest downer, no internet in the rooms!!! I would like to request the owner (I see him communicating here) if he can look into this, this was my only (but biggest) dissapointment.

Room Tip: Family suites are good and have an acessable lawn in front.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Waqas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasmin Aslam K, Owner at Shangrila Resort Hotel Murree Hills, responded to this review, January 18, 2013
We are so glad you enjoyed your stay at Shangrila Murree. In response to your two inquires, we are working hard on insuring that the Internet is available in all areas of the hotel, right now it is available only in certain areas..
Your second question was about the beds being single and being joined together in order to make them double...this is done as the many conferences we get require two single beds, as conference participants are not willing to share the same bed, having said this, we do have many double beds, so please on your next visit, just ask for a room with a double bed.
We are trying and working hard to improve our hotel every year, so your suggestions are very valuable to us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
    10
    19
    8
    2
    4
See reviews for
23
10
1
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Islamabad, Pakistan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 11, 2013

an excelent hotel set amidst the peaceful serenity of Murree . . . tucked away from the hustle and bustle its an ideal family get-away. the main lounge is ideally suited for hosting gatherings for family as well as corporate events

great rooms and beautiful vistas!

will be going back again soon

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank OmarManzur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 11, 2013

Great hotel !! good service beautiful area, i enjoyed the stay very much. The food was good, the rooms were clean people are very nice
I would definitely vacation there again with family Great hotel !! good service beautiful area, i enjoyed the stay very much. The food was good, the rooms were clean people are very nice
I would definitely vacation there again with family

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sultana123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rawalpindi, Pakistan
1 review
4 of 5 bubbles Reviewed December 27, 2012

The Resort is a very good place to visit with family and friends. It is just a 15 minutes walk from the famous mall road, but the best part is that the overall environment in the resort is so serene and peaceful that it makes the visit worthwhile. The rooms are clean with a magnificent view of the valleys, The food provides food value for money as well, one should definitely try out their pakistani dishes which are a class apart. I would definitely recommend this resort to all families/individuals who visit murree as they would not find such a peaceful location anywhere else.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShazilP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rawalpindi, Pakistan
1 review
5 of 5 bubbles Reviewed December 27, 2012

Wel, I don't know how can anyone complain abt such a beautiful place , peaceful and beautiful, I went to Shangrila hotel, in summers with my mother and my kids, had a lovely time, the food , rooms and everything .. Was too good..
Stayed there for more than a month, never had any problem, everything was clean , bed sheets changed every morning, rooms and bathrooms, were washed and cleaned , room service was too good, food excellent...
So I will recommend everyone to go there, and enjoy every bit of it..
My mother loved it so much , Tht she didn't even left like coming..
In shaa Allah , I wil be visiting soon again with my whole family..
Keep it up Shangrila hotel ..

Room Tip: Any room.. All rooms r good and clean ..
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed November 23, 2012

the suite rooms are full of bed bugs.we had booked 2 rooms and both rooms had the bugs and most of us had been bitten by the bugs.the restaurant needs a better food menu as choices are not much.the staff and the owner are very pleasent and they try to accomodate you very well.the restaurant manager is a very nice person.the food takes quite a while to come though.over all its an ok hotel.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank hsingh73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasmin Aslam K, Owner at Shangrila Resort Hotel Murree Hills, responded to this review, December 27, 2012
Dear Mr Singh, thank you for your stay at Murree Shangrila, I would like to inform you that no room in the Hotel has bugs in it, yes the hotel is situated in the jungle area of Murree(the last of the Murree Forrest's) and you may see wildlife ranging from medium sized to tiny, but that does NOT include bed bugs...I personally supervise the cleanliness of the Hotel and specially the kitchen and residence areas..
As for you complain about the food taking a long time to arrive, I do apologize for that, our food is fresly cooked for each order, and that does take at least forty five minutes, as is mentioned on the menu card...
I assure you of a more comfortable stay on your next visit, and regret any inconvenience caused to you on your last visit....
Regards...Y.A.K.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lahore, Pakistan
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed September 11, 2012

A very good hotel in peaceful area of Murree Hills. It is idea location for honey moon couples. Very romantic atmosphere and Murree Mall Road is on walking distance. Lack of variety in food however best place to stay in Murree.

Stayed December 2011, traveled on business
Helpful?
6 Thank Mian_Imran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangrila Resort Hotel Murree Hills

Property: Shangrila Resort Hotel Murree Hills
Address: Lawrence College Rd, adj to Punjab House, Murree, Pakistan
Location: Pakistan > Punjab Province > Murree
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 9 Hotels in Murree
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Shangrila Resort Hotel Murree Hills 3*
Number of rooms: 60
Official Description (provided by the hotel):
Very much a family resort, tranquil and beautiful, walking distance from the famous Murree Mall. Situated in a dense jungle of Pine trees, off the beaten path. Plenty of parking, spacious play area for children , helpful and courteous staff. It is also a very popular conference destination, promising a peaceful and scenic conference hall, with all needed facilities . Lots of walking trails in the hotel, and safe secluded roads around to jog or walk in. Shangrilla Murree tends to get cold even in summer so warm clothes are always advisable. There is a very beautiful animal park close by and the chairlifts not to far away. Ideally located for a day trip to Nathagali and back. ... more   less 
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