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All reviews family room tennis courts free lunch indoor pool entertainment team sofa bed lovely hotel pleasant stay winter break kids club every member of staff great facilities buffet restaurant room wasn't ready minute walk from the beach all inclusive package half board
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Reviewed 4 weeks ago via mobile

The hotel is beautiful and very clean, our room was amazing and we had a lovely surprise of a grassy roof terrace! Shower was huge and really good, bed was super comfortable. Cleaners kept on top of the room and provided us with bottles of water every day. 5 minutes to the beach and some shops, great location

Food was awful - we lived off pizza and chips all week, after upgrading to all inclusive, we were then told you had to pay extra for food at the snack bar which was disappointing.

All staff were wonderful apart from one incredibly rude receptionist. The door broke on our room twice and we were unable to get inside but this was fixed very fast both times.

Entertainment was good but only sometimes in English, it felt like we were the only English people for our entire week stay - predominantly german and Spanish and it’s clear some of the staff prioritised them over English as most nights we got ignored by the waiters but no other table did.

All in all we had a nice week and it was easy to relax but I would not visit this hotel again. I would prefer better food and more English friendly :)

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank 252abid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationOnline, Quality Manager at Iberostar Cristina, responded to this reviewResponded 4 weeks ago

Dear guest,

We are pleased to receive your helpful review and we thank you for choosing Iberostar,

Our employees are dedicated to serving our guests with the very best customer service. Furthermore, we would like to reassure you that our staff a fully competent and attentive. We will pass on your generous comments to the team as they would be delighted to hear your feedback.

Additionally, we are disappointed to hear that you were not completely satisfied with our gastronomy service. Our highly-experienced chefs prepare a variety of fresh food on a daily basis for our guest's enjoyment. Moreover, we are grateful for your opinion regarding improvement of our snack bar.

Moreover, in relation to our entertainment service, we have a variety of performances as we aim to meet the needs of all our clients. Therefore, we apologise for any inconvenience caused and we will look into your areas of concern.

We hope that you enjoyed the rest of your stay at our well located four-star hotel in the unforgettable island of Mallorca and we wish you all the best,

Best regards,
Quality Manager,
Iberostar Cristina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Me and my wife stayed in this hotel for a short stay in AI but it worthed every moment. The hotel is huge with plenty of space for you to go around plus a massive pool outside. A nice sized gym and a spa (we disnt used that). The room is big with a great balcony. The staff is allways around so if you need anything just ask. The food is great and you have a lot of options to choose from.
A nice place to stay in your holiday.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank Emanuel0990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationOnline, Quality Manager at Iberostar Cristina, responded to this reviewResponded 3 weeks ago

Dear Emanuel,

First of all, we would like to thank you for your kind review of your recent holiday with us at our hotel. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.
Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.

Best Regards,
Quality Manager
Iberostar Cristina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We dropped in late at night and were given a large room (suite) with separated bedroom and bathroom, all adapted for my wheelchair. Room cleaned every day. Breakfast was overwhelming, quite fabulous. Splendid treatment from the reseption desk. No thresholds anywhere, and a ramp whereever you need to go 'up stairs'.
All wheelchair adapted hc-rooms are situated on ground floor. Entertainment from the hotel outdoor stage every night. I warmly recommend this hotel.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Harald F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationOnline, Quality Manager at Iberostar Cristina, responded to this reviewResponded 3 weeks ago

Dear Harald,

Thank you for taking the time to share your wonderful impressions of your stay at our hotel. It is of the utmost importance to us that our guests can appreciate our well-thought-out holiday concept. Our daily efforts are to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere.
Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.

Kind Regards,
Quality Manager
Iberostar Cristina

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Reviewed June 9, 2019

Stayed at Iberostar Cristina in Majorca in April 2019 so weather slightly cooler and most shops along beach closed. Great hotel, walking distance to beach and Palma Aquarium. Fantastic range of buffet at breakfast and dinner. Hotel pools were closed when I stayed but evening entertainment every night and nice staff. I would definitely stay again. Clean rooms and bathrooms.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Joseph_Dean1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationOnline, Quality Manager at Iberostar Cristina, responded to this reviewResponded 4 weeks ago

Dear Joseph,

We would like first and foremost to thank you for choosing Iberostar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Again we thank you for your comments and we hope to welcome you back again soon.

Best Regards,
Quality Manager
Iberostar Cristina

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Reviewed June 4, 2019 via mobile

Just back, literally this evening, from a 5 day trip to Mallorca. We stayed at the Iberostar Cristina, which was a fantastic hotel...clean, light & spacious, great rooms with spacious balconies and a lovely pool area. The staff bend over backwards to make your stay as comfortable as possible, from the cleaning staff to the entertainers. Special mention from us and a big thank you to Andrea (who seems to be there welcoming & assisting you from dusk till dawn), Lorenzo (friendly & helpful bar staff) Shane (brilliant dancer & entertainer), Carmen (our room limpiadora), Daniel (also friendly & helpful bar staff) and the kids entertainers, who were all great!

A little suggestion, a lot of the guests smoked at the pool and it would be great to see a designated smoking area and non-smoking area around the pool as some of us with young children had to keep moving to keep our kids from the smoke. This didn’t affect our overall experience and we hope to be back. Gracias a todos!

Date of stay: June 2019
Trip type: Traveled with family
Thank mont9om3ry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationOnline, Quality Manager at Iberostar Cristina, responded to this reviewResponded June 7, 2019

Dear guest,

We would like to thank you for choosing Iberostar for your holiday. Your friendly comment is an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts. Also, we would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels.
Thank you once again for sharing your review and we hope you continue to include us in your future holiday arrangements.

Best Regards,
Quality Manager
Iberostar Cristina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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