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Traveler rating
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All reviews mega park music venue private beach sea view swimming pool great hotel our room was spacious recommend this hotel dinner buffet the hotel staff perfect location star hotel long weekend young people out of season german tourists di parma
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Reviewed May 28, 2018

The staff is corteous, friendly and very professional. B’fast sensational and the fact that all meals can be eaten outside is a big plus. Just love the place and location is also perfect. Everything is very clean and the staff is also always cleaning the public areas. Great hospitality

Room tip: Single room with Ocean view ( side).
Date of stay: May 2018
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank svizzera2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
My Sea House T, Director de Relaciones Públicas at Myseahouse Neptuno, responded to this reviewResponded May 29, 2018

Dear Guest,
thank you so much for your kind review. We are very glad that you enjoyed your stay at our hotel and that you were satisfied with our service and the food offered. We are happy we could make you feel comfortable and a little at home in your SeaHouse at the Playa de Palma. We are so pleased that you have been our regular guest for 5 years now, and we look forward to welcome you back soon.
Best wishes and kind regards, MySeaHouse Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2018

The staff were so warm and friendly. The restaurant was good and I enjoyed the foosd. The only issue was the cleanliness of the room. The glass shield in terrace was so dirty, which made it hard to enjoy the see view through it. In addition, during our three nights of stay, the cleaning staff didn’t wash the tea cups, which they had provided for us! This was unbelievable for me and is the reason that I can’t give them a better score.

Room tip: Nice but not clean enough
Date of stay: April 2018
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank behtak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
My Sea House T, Director de Relaciones Públicas at Myseahouse Neptuno, responded to this reviewResponded April 29, 2018

Dear Behtak,
thank you very much for your review and your kind feedback. We are happy that you liked our hotel and that the food was to your taste. We very much regret we missed the details in cleaning you stated and will advise our staff accordingly. Nevertheless we hope to welcome you back again in the near future.
Kind regards. Your MySeaHouse Team.

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Reviewed March 4, 2018

A lovely hotel in a perfect location. Good variety and quality of food at breakfast and dinner. Excellent service throughout our stay with wonderful staff who were very accommodating and did all they could to make our stay enjoyable. Special thanks to Pilar on reception and Christian the manager.

On the negative side, the lift is very small lift so if travelling with wheelchair user or a pushchair this can be a bit challenging when using the lift. Jacuzzi cold and you had to come out to press the button to re-start it after what seemed like less than 5 minutes

Date of stay: February 2018
Trip type: Traveled with family
1  Thank Wardy2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
My Sea House T, Director de Relaciones con Clientes at Myseahouse Neptuno, responded to this reviewResponded March 12, 2018

Dear Guest,
thank you very much for your kind words and your positive evaluation. We are glad that the food quality at breakfast and dinner was to your taste and that the service was to your satisfaction. We would be very pleased to welcome you back at our hotel on your next visit to Mallorca. Until then we wish you all the best. Kind regards, your MySeaHouse Neptuno Team

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Reviewed August 18, 2017

We stayed here in May and loved it. The minute we walked in there was a lovely calm atmosphere. The staff are excellent. Christian the Manager was always around greeting guests and talking to people. He gives a 5 star service. I had a headache one day and one of the female managers gave me paracetamol from her own hand bag. The staff were so friendly and helpful. The food was fantastic. We were half board and really enjoyed it. It very much caters to the German market though so being Irish it wasn't always suitable for us but there was a lot of choice in fairness. Outside of the hotel is mainly groups of young, drunk German people who just sing constantly. We were really happy to have this hotel to go back to as it had such a serene atmosphere. I wouldn't stay in Playa de Palma ever again as it's just, in no way relaxing but if you are going then this hotel is perfect.

Room tip: The junior suites are beautiful
Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank LillyDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
My Sea House T, Director de Relaciones con Clientes at Myseahouse Neptuno, responded to this reviewResponded August 19, 2017

Dear Lilly,
thank you very much for your kind comment.
Our staff and especially our manager will be happy to hear that they could be of service. We strive to make our guests feel at home and as comfortable as possible and your positive feedback is a great motivation.
Thank you! Should you ever decide to come back to the Playa de Palma, we would be more than happy to welcome you here again.
All the best! Your Neptuno Hotel Team.

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Reviewed August 15, 2017

Fine stay. Kind staff. Good and clean rooms. But the buffet in hotel restaurant, was NOT good. Unfortunately i chose the half pension, and that is one thing, i regret spending so much money on. I felt cheated after. Would not recommend anybody taking it. The badest variety off food, and the food itself was without ambition. Same dishes everynight, boring, and does not live up to my expectation in no way.
The food you see on the picture on their website, is very configured, and do not show the quality of the food, in any way.
Drinks for the food is overprized aswell

*Food at the pool lounge though, was excellent, and fair prized too expensive.

Also note that the hotel is located next to the biggest disco on mallorca, and MANY drunken germans are crowding the promenade just outside the hotel, at nighttime.

Date of stay: June 2017
Trip type: Traveled as a couple
Thank BoBech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
My Sea House T, Director de Relaciones con Clientes at Myseahouse Neptuno, responded to this reviewResponded August 16, 2017

Dear Bobech
Thank you for your comment.
We are happy to learn that you were satisfied with our hotel and staff, but we very much regret that the food offered in our restaurant did not meet your expectations. We take effort in offering best possible service and a well-balanced selection of food for all tastes. We would therefore like to encourage you to contact us directly at: info@myseahouseneptuno.com, and explain what it was exactly you found was lacking in order to give us the opportunity to improve.
Thank you in advance.
Kind regards.
The Neptuno Hotel Team.

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