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All reviews indoor pool junior suite all inclusive package small gym drunk germans short break german tourists nice stay german resort evening entertainment lovely hotel plenty of choice the air conditioning out of season bar staff half board sun loungers
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Reviewed January 13, 2020

It’s a bit tired and in need of a facelift and the cleaning could be improved, the area is a bit scruffy. . The food was alright but not always hot and a little repetitive but delicious bread at breakfast time.
Far too many groups of German younger people making a lot of noise.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank love2travelGalicia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2020 via mobile

Wow what a place,We stayed for 4 nights after the New Year,The staff were friendly, Very helpful and always remained professional, We went Half Board, Breakfast was amazing and filter coffee served is great and fresh omelettes made my morning , Evening meal was great and the desserts were amazing also the drinks were reasonably priced when dining.

There is a lovely bar there which has even more friendly staff who couldn’t do
enough for you and were amazing.

We booked a lovely suite which was cleaned daily and had a minibar (Chargeable) however wasn’t too expensive.

Its around 20 mins away from Palma but if you would like a quiet and relaxed break..this is the place.

Suits came with bathrobes and slippers.
Also had two TVs in each room and a Lavazza espresso machine plus a coffee machine and Water bottles which were complimentary.

Would I go back..Yes thank you for a lovely stay.

Date of stay: January 2020
Trip type: Traveled with family
Thank DJMickySingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this reviewResponded January 12, 2020

Dear Micky,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics
Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours.
We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.
Kind regards,
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020 via mobile

Myself and my partner had a four night all inclusive stay here from 26th-30th December and thought it was great.
Check in was easy and quick by the very helpful young man who greeted us. We were upgraded to a junior suite on arrival and we loved it. We had a separate living space from the bedroom, nice bathroom area, coffee making facilities and the most comfortable hotel bed we’ve ever slept in.

The hotel bar had a great variety of drinks and the bar staff were really friendly and efficient. We’ve been to busier hotels and they’ve only had one person behind the bar, they had four here most evenings so there’s hardly any wait to get served. Cocktails are made from scratch and not from a machine like some all inclusives. No plastic glasses to be found here either.
If you don’t want to sit in the bar there’s a lovely outside area to sit and drink which we did due to the good weather we had.

The food in the restaurant was really good with plenty of choice at every meal time. At lunch and dinner there’s table service for drinks which again was efficient.
We thoroughly enjoyed our stay here and hope to stay again in the future. It’s close to the seafront which is great for walking. It’s also only a couple of minutes walk to the bus stop for Palma.

Date of stay: December 2019
Trip type: Traveled as a couple
Thank janluvsflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2019 via mobile

We are staying in this hotel for Christmas. The location is perfect, only 5 minutes from the beach. Plenty of restaurants and bars around. There are 3 buses to Palma and they cost only 1.50 EUR. Staff is very friendly and hard working and putting extra effort to make guests comfortable. We booked half board so we had dinner and breakfast included. Very good selection of food, fresh fruits and vegetables and we had entertainment in the evening during Christmas season :)

Date of stay: December 2019
Trip type: Traveled as a couple
Thank gosiam972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2019

There is not a single thing to be dissatisfied with. The hotel is close to the beach, luxurious, clean, with friendly staff that speaks various languages. It is easy to rent a car at reception. Food is exceptionally tasty. The atmosphere is just magical.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Kristina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEM-Playadepalma, GEM at Occidental Playa de Palma, responded to this reviewResponded December 23, 2019

Dear Kristina,

Thank you for the great feedback of your recent holiday experience at our Occidental Playa de Palma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.
We hope to have the pleasure of your company again, in the not too distant future at our hotel.
Best Regards,
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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