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All reviewsindoor poolpositive pointsstayed in a junior suitemajority germantaxi ride from the airportall inclusive packagerestaurant staffsmall gymwatch tvgerman resortgerman touristsevening entertainmentdrunk germansshort breakexcellent facilitiesan excellent hotelthe air conditioning
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Reviewed October 11, 2017

Stayed at this hotel for 6 nights and received an upgrade to a small suite on booking in. The hotel is set back form the beach by a one block but it's very easy to go out of the back gate and get to the seafront. I personally wouldn't chose this resort again, it's all a bit low class tourist but it is an easy cycle ride into Palma which is much more up market.

All the staff a the hotel were lovely and the place was spotlessly clean. The food was really good. buffet breakfast and dinner with lots of choice and lots of healthy options. There is a cycle centre attached to the hotel with a good selection of bikes and cyclists are well catered for here with lots of cycle paths and lanes.

The two pools were also lovely, one is sea water and slightly warm because it's often under cover, the other outdoor pool isn't heated but lovely and clean.

I would go back to this hotel again, I just wish I could re-locate it ! It was very popular with German tourists..... I think I only heard one other English voice all week !

Room Tip: Suites down by pool complex are quieter.
  • Stayed: September 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Helen456851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this reviewResponded October 14, 2017

Dear Helen,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our occidental Playa de palma hotel with us and Tripadvisor readers.

We are very happy to learn that you liked our facilities and that the service provided by our staff met your expectations. Thank you once again for recommending our hotel to other travelers.

We sincerely hope to welcome you back in the near future and that you can enjoy your stay and also make the most of your time in wonderful Palma de Mallorca.
Kindest regards,
Orsy Szilagyi
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2017

This is a great hotel and the kids loved the poor area! Breakfast is wonderfull. The Staff is amazing, the rooms have been comfortable. Special thanks to Artur Savickis for his HIGH QUALITY service! Overwall, this is a great hotel and I would definitely stay here again!!!!

  • Stayed: August 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Renata P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2017

Not a great looking hotel but was spotless. All the staff were very friendly and helpful. The food selection was very good and off excellent quality. The beach was a short walk away. My daughter and I had a really good time

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank NilaP37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2017

Great hotel if you are German. The hotel is not in Palma but a 30 min bus ride away. All you can hear are the German Beer Kellers with the Germans getting pissed. Very str@nge that all the Germans were in single sex groups and hitting the pool bar at about 10am everyday and getting drunk. Staff had to tell them to cool it but they took no notice.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
3  Thank Vanessa Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this reviewResponded September 28, 2017

Dear Vanessa,

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Occidental Hotels welcomes all guests who book to stay with us regardless of their origin, nationality, sex and age, and strongly believes that everybody has a right to a well-earned holiday. 

Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

Best regards
Orsy Szilagyi
Guest Experience Manager

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Reviewed September 18, 2017

This hotel is not really suitable for English couples looking to chat and befriend other holiday makers as it is really just for German people. They didn't really want to be bothered to try and talk to us unfortunately (one actually questioned why we were there). Rooms very small, no tea and coffee making facilities and no fridge. Spanish hotel staff are lovely and swimming pool nice. Lots of stag and hen dos and walls very thin as you can hear every noise. Overall extremely disappointing as we chose the fully inclusive option. Definitely would not recommend.

Room Tip: Don't have the standard double as much too small
  • Stayed: September 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Carole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this reviewResponded September 19, 2017

Dear Carole,

Although we sincerely regret reading that your stay at our Occidental Playa de Palma fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.

Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are fully described in the tour operator borchures, as well on the webpages. For coming occasions, we would like to offer you a personalized guidance with our reception department, to make sure that the accommodation best meets your needs and wishes and offers you a perfect holiday.

We are reading with a great concern you disappointment about our hotel guests, apologizing for the inconveniences, but in the same time we would like to take advantage and to explain that Occidental Hotels welcomes all the guests who book with us regardless their origin or nationality.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

Best regards
Orsy Szilagyi
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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