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All reviewsindoor poolpositive pointsstayed in a junior suitemajority germantaxi ride from the airportall inclusive packagerestaurant staffsmall gymwatch tvgerman resortgerman touristsevening entertainmentdrunk germansshort breakexcellent facilitiesan excellent hotelthe air conditioning
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Reviewed September 24, 2017

Great hotel if you are German. The hotel is not in Palma but a 30 min bus ride away. All you can hear are the German Beer Kellers with the Germans getting pissed. Very str@nge that all the Germans were in single sex groups and hitting the pool bar at about 10am everyday and getting drunk. Staff had to tell them to cool it but they took no notice.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
3  Thank Vanessa Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this reviewResponded September 28, 2017

Dear Vanessa,

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Occidental Hotels welcomes all guests who book to stay with us regardless of their origin, nationality, sex and age, and strongly believes that everybody has a right to a well-earned holiday. 

Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

Best regards
Orsy Szilagyi
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

This hotel is not really suitable for English couples looking to chat and befriend other holiday makers as it is really just for German people. They didn't really want to be bothered to try and talk to us unfortunately (one actually questioned why we were there). Rooms very small, no tea and coffee making facilities and no fridge. Spanish hotel staff are lovely and swimming pool nice. Lots of stag and hen dos and walls very thin as you can hear every noise. Overall extremely disappointing as we chose the fully inclusive option. Definitely would not recommend.

Room Tip: Don't have the standard double as much too small
  • Stayed: September 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Carole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this reviewResponded September 19, 2017

Dear Carole,

Although we sincerely regret reading that your stay at our Occidental Playa de Palma fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.

Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are fully described in the tour operator borchures, as well on the webpages. For coming occasions, we would like to offer you a personalized guidance with our reception department, to make sure that the accommodation best meets your needs and wishes and offers you a perfect holiday.

We are reading with a great concern you disappointment about our hotel guests, apologizing for the inconveniences, but in the same time we would like to take advantage and to explain that Occidental Hotels welcomes all the guests who book with us regardless their origin or nationality.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

Best regards
Orsy Szilagyi
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017 via mobile

Further to our horrendous experience and desperation to move from ola el vistamar hotel. Lastminute.com only choice was here. For the uk traveller it is predominately at German used facility & if you like to drink & speak German. (Fact, not meant as insult) you will be fine. There was a drinking sing along by the pool at 11.30 that continued through the day, as observed and videoed from our balcony!

The staff were quite bewildered why we were there but we're reasonably friendly. The facility is built in amongst other high rise hotels. We stayed in our room as we were a source of interest outside our sanctuary!
We booked the evening flight back to uk. Had enough

Stayed: September 2017, traveled with friends
3  Thank deanna50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this reviewResponded September 19, 2017

Dear Deanna,

We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Playa de Palma hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks.

We have read your comment regarding the type of clients we accommodate at our hotel, and would like to take the opportunity to clarify that Occidental Hotels welcomes all guests who book to stay with us regardless of their origin, age or nationality, and strongly believes that everybody has a right to a well-earned holiday. 

In our hotel we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times.

Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

Best regards
Orsy Szilagyi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2017

..... it was missed. (better than "average", not sure its "very good" though.

Unfortunately, we arrived at the hotel after midnight, due to several travel problems.

We have stayed at many Barceló hotels, but don’t feel this time we were given all the information needed to make our stay the best possible. Nothing was mentioned about; using the restaurant for meals other than breakfast, or any upgrade options, the use of the room safe and its cost (2€ a day), not acceptable for a 4* hotel, it should be included in the room rate, the use of extra hotel towels for the pool and any local helpful tourist information, maps, etc. In their defence, it was very late, the reception staff should have asked us to come back in the morning to get a full briefing, we found out things by chance.

Admittedly, I did not examine the website well enough, having been used to excellent rooms and en-suite facilities in previous Barceló hotels. But the double room on first opening the door, looked tiny (19m2), it’s long and thin. The bed-end only an A4 sheet length from the opposite wall, the tiny bathroom and the floor tiles, which on first glance, looked dirty and worn. Closer examination of the floor revealed it was in fact an unfortunate colour and pattern, making the room look dingy, and surprised there is not a minbar! (4* hotel, hot climate!!!)

On the plus side, the breakfasts were excellent, wide choices, both hot (although the hot food was not kept hot enough) and cold. My staple breakfast requirement of a 4* hotel, fresh fruit, both as salad and whole. Fried and scrambled eggs, and omelettes cooked fresh and all dishes regularly refreshed.

We paid 22€ pp one night to eat in the hotel buffet. There was a wide choice of both hot and cold dishes, but nothing spectacular. Good value in so far as it is unlimited, but not great quality. Buffet dinners at other Barcelós have had a greater selection of better dishes, particularly fish.

On reflection, 25€ pp per day to upgrade to “all inclusive” could be a good deal; most drinks freely available, others at reduced prices, and then the extra meals, which you could take or leave as you wish. It all depends on how close to the hotel you like to stay.

The reception staff were rather impersonal, whereas the housekeeping and restaurant staff, were excellent and friendly.

The evening entertainment, if that’s what it can be called, was dire – I hope I wasn’t paying for it – I avoided it!

The hotel is 5 mins walk from the beach front, 15mins from Palma, 10 from the airport, both by car, the motorway only 2 mins way. The area is generally quiet, you can hear some “bar noise” in the evening from round and about. No rooms overlook the main road to the front.

I am puzzled as to why the “Barceló Pueblo Park” (as it used to be called) has “recently” been rebranded as the Occidental Playa de Palma. It seems Barceló acquired the Occidental group sometime back and that it appears to be hotel group of a lesser quality. We have stayed at many Barcelós in the past and all have been of a far higher quality than the Playa de Palma. Maybe that’s why it has been re-named, as it is not as good as other hotels in the Barceló group that I have used! In future, I will look closely at each hotel and its detail before booking.

I have noticed that the “Barceló Atenea Mar” in Barcelona is now the “Occidental Atenea Mar”. It was very nice, we stayed there 2 years ago, why has it needed a new name? What logic is Barceló using with its re-naming? (By the way, I have just looked at Tripadvisor for this hotel, not sure I would stay there now, having read recent reviews.)

Those booking via Tesco, beware of the euro exchange rate. If you are not paying in full with vouchers. Barceló use the “exchange rate” at time of booking, as a result, costing us over £50 more because of the pound falling in value since we booked 8 months ago, they have converted at a much higher rate than my bank will, when they now receive the euro transaction.

All this said and done, I wanted to use Tesco voucher. My first choice hotel, the Barceló Illetas Albatros was full for “Tesco guests”, and now having read some of the reviews of the Occidental Playa de Palma, written since I booked in February, I would not have stayed here and I feel I wasted my vouchers on this stay.

Come on Barceló, what is happening??

Note to the British tourist trade, all the staff we met in the hotel, restaurants, bars, etc spoke German and English, just to mention 2 foreign languages!!!

As a general footnote, we were informed by several people, that the resort has many German visitors, but not that Playa de Palma is the “German Magaluf”. The hotel has lots German guests, but there was never any problem and it is back a bit from the main “hot spots”.

Room Tip: Avoid the doubles, they are small.
  • Stayed: September 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank michael o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEM-Playadepalma, Guest Experience Manger at Occidental Playa de Palma, responded to this reviewResponded September 13, 2017

Dear Michael,

Although we sincerely regret reading that your stay at our Occidental Playa de Palma fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.

It is with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.
We would like to point also out that Barceló is not using a false exchange rate, and all the payments can be proved in details at your final bill. In your case, at the arrival to the hotel, you chose to do the payment via credit card, choosing the exchange rate, and paying the pending amount in euros. Due to this fact the bank has done the currency change on the day of your payment.

Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are fully described on all booking portals and travel agency presentation flyers, as well on our homepage. For coming occasions, we would like to offer you a personalized guidance with our reception department, to make sure that the accommodation best meets your needs and wishes and offers you a perfect holiday.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs for the breakfast as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.

Best regards,
Orsy Szilagyi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2017

Excellent ..... Highly recommended !!! One of the best places to stay...high quality services, not far from the beach, not far from the motorway (1-2 min), not far from the airport(6 km).... We really enjoyed our holiday!!!

  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Nucu1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this reviewResponded September 12, 2017

Dear Guest,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Playa de Palma hotel and are delighted to read that we were able to match your expectations.

We would like to thank you for your highlights on the service you received in our hotel and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying with us.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards from Mallorca
Orsy Szilagyi
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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