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“Good place , bad management”
Review of HM Gran Fiesta

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HM Gran Fiesta
Ranked #31 of 77 Hotels in Playa de Palma
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Good place , bad management”
Reviewed August 8, 2013

It was a beautiful place but the service , the food was bad . The internet wasn ' t free . The bar wasn ' t 24 hours open . The juice was water with color not fruit juice . You should take way everythink with value because it wasn ' t safe room. Imagine that I have gone in the beach with a very big bag with everythink on it , documents , jewleres , etc... And there was a safe box in the room that you should pay to use it.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gent0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estelle L, Guest Relations Manager at HM Gran Fiesta, responded to this review, August 12, 2013
Dear Guest,

Thank you for reviewing our property. I was surprised with your review, on our website we provide all the information in regards to the opening times of our bar and restaurant as well as the list of services provided at the HM Gran Fiesta, it is indicated whether the services have additional charges or not. I am disappointed to learn that the level of service you received did not live up to your expectations and apologise for the inconveniences this may have caused you. If you would like to discuss any issues during your stay with me personally I can be contacted at bookings1@hmhotels.net.

Thank you and best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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366 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 25, 2013

After spending a long time choosing a hotel to stay in, i was thrilled at the choice we made. You can get there from the airport in 15 minutes by getting the 21 bus for 2,50 (the bus stop to get off is hotel Cabalero) and despite being close to the airport, there was no noise. We arrived 2 hours before check in and they had a room already available for us. Receptionist was very nice, spoke perfect English and was very helpfull! The room was on the 7th floor, really fresh and bigger than i had expected with lots of wardrobe space and drawers. It was very clean and had a great balcony overlooking the sea and Palma city and mountains. Bathroom had a bathtub and shower which all worked very well, and the rooms were cleaned every day. We went half board and breakfast had a good choice from fruit, cereal, pancakes, eggs, bacon, toast and a good selection of different pastries, Pots of fresh coffee and a selection of Tea's to choose from. No English breakfast, but you shouldnt expect that when going abroad. Dinner was really nice with different choices every night from Sushi to Burgers and Ribs alongside other dishes available each night like Paella, several different grilled fish and meat and great salad bar. There were different cakes and ice cream for dessert and it was all unlimited although you do have to pay for your drinks in the evening. The waiting staff serving drinks and clearing plates are all very nice and friendly, Especially Antonia (Red haired lady) who was so sweet i wanted to take her home with me! There was a very nice outdoor seating area which played easy listening music in the evenings and they sell very nice coctails there!! There was a guy called Toni singing out there on the first night which we watched and listened too from our balcony which was was brilliant! The Beach was just over the road, which had practically no traffic other than police cars, (the police station is behind the hotel) and horse and carts in the evening as the traffic uses the road to the back of the hotel. You have a choice of two buses that can take you to Palma city which run late, The 15 and 25 which cost only 1,50 each way and take about 20-30 minutes depending on which bus. (The 15 is quicker) There are several bars about 10-15 minute walk towards A'renal, which is nice if you do fancy having a night out, but do not want the noise from the bars in the early hours if you dont. There are also several different places to eat, Restraunts and snack bars in a very short walking distance. This hotel is in the 'German/Dutch District' but this for me was never a problem, in fact i think it was a positive. I never had an issue with anyone not speaking English and all the other guests seemed very nice and friendly so this should not put people off. After all, if you want to go to Majorca and be surrounded by nothing but other Brits, then go to Magaluf! All in all, this hotel was a really comfortable clean friendly hotel which is what you want from a holiday hotel. We felt very happy with our choice and felt we got very good value for money when going during peak season! We would love to go back again!

The only Negatives which are very small - There are 3 lifts which only really fir 2-3 people so beng on the higher floor, you may have to wait esp around dinner time.
The T.V only has 2 English channels - BBC world news and CBS news

Room Tip: Rooms facing the airport get the evening sun, the other side get the day time sun.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SarahM_44_186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 18, 2013

Lovely hotel great location. Food excellent, staff really friendly, very accommodating. Really Recommend this hotel but will say, Playa De Palma is a German resort - we only heard 6 English people in the whole week we were there.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lyndyLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochdale, United Kingdom
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 28, 2013

The location of the hotel is superb in a select area in Playa de Palma, a short bus ride from Palma City, the buses very frequent and cheap, the hotel opposite a lovely long white sandy beach, with a clear blue sea, clean and safe for families, a lovely long promenade which is flat, and cleaned everyday, lovely for strolling during the day and night, bikes to hire, trolley train, lots of shops and cafes, not discos, the hotel and bars are mainly geared towards the Germans, but there were French, Spanish and Russians occupying the hotel, I think we were the only English speaking couple there, the Germans, I would say demand better standards and this reflects on the area which is between Can Pastilla and Arenal. both these resorts were not for us, more for the young and lively!!!
The hotel staff are polite, friendly and efficient, always have a smile for you. It is clean and well maintained, and all rooms have a sea view, definitely warrants the 4 star, if just for location alone, we really enjoyed sitting outside with a drink on the hotels veranda, and sunbathed on comfortable sunbeds overlooking the beach, where you could 'people watch' and enjoy a drink from the very good all inclusive service, not all drinks were available on this option, except for wine, beer, choice of four cocktails, brandy, gin, whiskey, rum and sangria, we could not fault the buffet style restaurant food where meats and fish were freshly prepared for you, with a good selection of salads, cold meats, cheeses, bread, desserts and fresh fruit. The outdoor pool was very pleasant as was the bar areas both inside and outside, with a few tables to eat al fresco. We would not hesitate to holiday at this hotel again, it was a very pleasant relaxing experience.

Room Tip: The front facing rooms are superior rooms, therefore they are more expensive, but have an super sea...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Janet E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 26, 2013

Positive
+The location was very good.. Well deserved by bus towards cityand airport. Very close to the beach 150m.
+service at the cafeteria and bar
Negative
-No free internet.
-breakfast was cheap, not a lot of choices, juice from machine was awful

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Umitosan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
107 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 22, 2013

Perfect for beach vacation. Sea view from all rooms, we had the ones directly in front, which were excellent. The rooms relatively recent upgraded, so they are nice. The rest of the interior could need a facelift soon, but it is clean and proper. Breakfast excellent, above expectations. Staff very helpful and nice. 15-20 euro for a taxi to city centre.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dharmaboy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 4, 2013 via mobile

The hotel was excellent.stay there for 10days for easter 2013. a cleaner came everyday to clean our room. The swimming pool and the jaccuzi was great fun. Relaxing place to be. Barely any english people at this hotel mostly german. Staff are very friendly amd helpful. The break fast was the best meal at the hotel ended up speanding most of my money on food because they served the same food every day and it didnt have any taste thats the only bad point . The hotel does not have free WiFi but that was not a big issue as there were lots of bars and resturant that had free WiFi. The beach is seconds away from the holet. Lots off shop also seconds away. It was a perfect get away for me and my boyfriend. I will revomend a lovely place to eat at ROMPEOLAS the best steak i've had. Not to far from the hotel and next to it is a great bar friendly workers great cocktail.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Chelsea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HM Gran Fiesta

Property: HM Gran Fiesta
Address: Calle Marbella 28, 07610 Playa de Palma, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in Playa de Palma
#27 Luxury Hotel in Playa de Palma
Price Range (Based on Average Rates): $$
Hotel Class:4 star — HM Gran Fiesta 4*
Number of rooms: 241
Official Description (provided by the hotel):
The HM Gran Fiesta is a 4 star hotel open all year round that offers its clients a pleasant stay by the sea, thanks to its superb location on the beach front of the Playa de Palma. Our restaurant offers breakfast and dinner to our clients. In the evening, you can enjoy live music and professional shows.As well as its 241 fully equipped rooms, all with sea views, the hotel has 2 swimming pools, one of which is indoor and heated, a restaurant in which guests can enjoy buffet style dining, and a snack bar for those who prefer something quick to eat by the pool. The indoor heated pool has a Jacuzzi and sauna. A new conference hall has recently (2010) been opened, which has the capacity to hold up to 50 people and is equipped with the latest in audiovisual technology. AccomodationThere are 241 rooms all with balcony and sea view. All are double altough there is a special price for single occupancy. The check-in is from 14.00 and the check-out 12.00.All are equipped with:- full bathroom- telephone- satellite TV- air conditioning- heating- minibar- safeHM Gran Fiesta a 4* hotel, opened all year situated just in front of the beach and very closed to the airport ( 4 km), is a great option for your holidays to combine beach and city life with Palma just 10 away. ... more   less 
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Also Known As:
Hm Gran Fiesta Hotel Playa De Palma
HM Gran Fiesta Playa De Palma, Majorca

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