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Traveler rating
293
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28
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12
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All reviews rooftop bar pool area hand shake cheap fast food indoors and outdoors drunken party actual location upgraded to junior suite sea and pool view bathrobes and slippers amazing bathroom gala night maids cleaning roller blind massage at the spa mega park spacious rooms
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Reviewed 2 weeks ago via mobile

Stayed here with my girlfriend for 5 days in September. Firstly I have to say this is a lovely hotel with great amenities and nice hotel rooms. The heaven rooftop bar is a real gem with a great view over the pool and towards the sea. The restaurant is clean with amazingly friendly staff. We had a table outside which was beautiful. Whilst it was a buffet I thought the food was good and a great choice although my girlfriend wasn’t as impressed and felt choice was limited and often dry. The waiters round the pool were attentive and there was someone always available to get you a drink. Ate at the snack bar round the pool for lunch which had a reasonable selection of food. The only two negatives for me were, 1/ the reception. I had the misfortune of speaking to them on 3 occasions and found them aloof and unhelpful. 2/ the location. Luckily you don’t need to go out of the hotel however when we did I was shocked as to how awful the resort was. Full of stag and hen parties from England and Germany who were loud and drunk. Overall would certainly go again but wouldn’t want to stay for more than 5/6 days.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank nicksW503MO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseG7458, RECEPCIONIST at Hipotels Playa de Palma Palace, responded to this reviewResponded 2 weeks ago

Dear guest:

Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. All your comments help us to improve our service. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.

Best regards,

YOur Hipotels Plya de Palma Palace's team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

If you want a different experience, I recommend this hotel, we will come back next year.
You’ll find beautiful rooms and a very, very good food ( including caviar for example and grill with fresh fish/meat).

Date of stay: September 2019
Trip type: Traveled with family
Thank Feli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseG7458, RECEPCIONIST at Hipotels Playa de Palma Palace, responded to this reviewResponded 2 weeks ago

Dear guest:

Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.

Best regards,

your Hipotels Playa de Palma Palace team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

Currently staying at this beautiful hotel in Playa de Palma. My wife and I came away with our 15month son to celebrate our wedding anniversary. Upon check in we were upgraded to a junior suite ( Thank u Hipotels) we come to Mallorca a lot and this is by far the best hotel we have had the pleasure to stay in on the island. It is impeccably clean, the staff are professional and extremely polite it would be unfair to name the staff as they are all amazing and may miss someone!
We still have a few nights to go but will definitely be back ! The food .... wow!
The room..... stunning !

Date of stay: September 2019
Trip type: Traveled with family
Thank DavidMBBOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseG7458, RECEPCIONIST at Hipotels Playa de Palma Palace, responded to this reviewResponded 4 weeks ago

Dear guest.
Thank you for giving us a perfect review and for recommending our Hotel Hipotels Playa de Palma Palace to the travellers. We are completely sure that our staff enjoyed attending your needs as well as seeing you having a pleasant stay.
We hope to have you back as a guest in our hotel.

kinds regards

your Hipotel's Playa de Palma Palace team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

The hotels weakest point and one it can’t improve is its location. It’s an island of luxury in and otherwise grubby little area. I couldn’t return to that area knowing how lovely other parts of Mallorca are. My 10 year old saw things, on our only short walk in the area (we had a car a drove out to everything) that she’s never been confronted with before in 20 holidays (signs for multiple strip clubs and inappropriate souvenirs in the nearest minimarket)

The rooms were good although the ‘suites’ aren’t suites really. Rooms with big bathrooms is all. But they were pleasant enough (some are smaller than others too).

Dinner was good although breakfast was disappointing for small details that are an easy fix: bad croissants, no salted butter and truly terrible coffee.

Pool area, communal areas and staff were all very nice. Gym was a little small and way too hot being south facing into a large window.

Date of stay: September 2019
Trip type: Traveled with family
Thank IJShay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseG7458, recepcionista at Hipotels Playa de Palma Palace, responded to this reviewResponded 4 weeks ago

Dear guest.
Thank you for giving us a perfect review and for recommending our Hotel Hipotels Playa de Palma Palace to the travellers. All your comments are essential to improve our service we are completely sure that our staff enjoyed attending your needs as well as seeing you having a pleasant stay.

kins regards

your Hipotel's Playa de Palma Palace Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2019 via mobile

Very clean, impecable customer service and delicious food and drinks. Located close to the beach, restaurants and terraces, so close to night life, but resort is quiet inside. Would definitely go back.

Date of stay: August 2019
Trip type: Traveled as a couple
Thank NikkiandAlinM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoseG7458, RECEPCIONIST at Hipotels Playa de Palma Palace, responded to this reviewResponded 4 weeks ago

Dear guest.
Thank you for giving us a perfect review and for recommending our Hotel Hipotels Playa de Palma Palace to the travellers. We are completely sure that our staff enjoyed attending your needs as well as seeing you having a pleasant stay.
We hope to have you back as a guest in our hotel.

kinds regards

your Hipotel's Playa de Palma Palace team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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