We went to this place for the first time in March this year. It will be our last time!
You have read all the other terrible reviews, so there is not much to add.
On this evening, we were going to visit "Emma's Cantina" but it was closed that evening, so we had to make an alternative last minute choice. We went into this place as we had never been before, and also it was the only one on the strip without a "tout" outside, trying to lure us in.
So at this point, please read all the other reviews to sum up our feelings. However, I must stress that I have never submitted a review before for ANYTHING, but felt that this place deserved a special mention!
The waiter brought my food out, but said that my partner's would not be ready for perhaps 5 minutes! He took mine away as I said we came out to eat together. I am always reluctant to have food taken away from the table when the restaurant is suspect - which, by this time, this one was!
My partner told me her food was okay, but mine was cold after being microwaved before it was brought back to my table. The amount of food was so minimal that I would have been hungry after the meal had I not had the foresight to order fries as well.
The waiter - despite his prior ignorance, came back and had the nerve to ask me if everything was okay! So I told him it was not, as there was not enough food, and that the meal was cold. He then started to offer to take it away to put it in the..........whoops! He nearly gave it away, didn't he? I declined his offer, as by this time I felt that they could and would do anything to my meal once it was out of my sight.
We have been coming to this island for our winter sun for many years now, but we have noticed that the quality of service is not to be found in the Spanish run eateries, and we tend to look for alternatives for a good night out, those tending to be English owned places, or one of the increasing number of Asian restaurants that are now emerging on the Island. This is a shame, as we have many memories of fair service, but to be honest, we are thinking back about a decade.
We noted the reactions to the other diners around us, and the way they were being treated, and we feel this review is fair.
Puerta Bahia just does not care any more, if indeed they ever did.
Oh - there was one positive thing that can be said about this restaurant that puts it in front of all the others, as far as I can see.....their toilets are the nicest and cleanest that I have been in on the Island. If only the staff could treat the customers as well as they treated their toilet.
I will never go back to this place again.
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