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“Marmite Hotel you either love it or hate it ... we thought it was great value”

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Blue Sea Los Fiscos
Ranked #80 of 92 Hotels in Puerto Del Carmen
Chester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Marmite Hotel you either love it or hate it ... we thought it was great value”
Reviewed November 1, 2013

Just got back from 10 days holiday and wasnt really sure what we were going to find as I made the mistake of looking at tripadvisior the day before we left and seen some terrible reviews since I had last looked when booking holiday.

However upon arrival the reception was bright and clean and helpful staff helped to reassure me.

The room we were allocated was very clean and bright with a very large lounge area, bedroom and a decent bathroom.

Most of the complaints I have read tend to concern the quality of the food which bearing in mind what we had paid (£325 for 10 nights for 2 people plus flights) was of a good standard. Always hot and properley cooked with a fair choice on offer. Let me tell you now you wont find steak and lobster on the menu but if you expect to pay peanuts and get something for nothing then you in the wrong place - what you will find is a decent cooked breakfst with usual cereals etc, some choice for lunch and dinner along lines of salad, pasta, burgers, hot dogs, chips, lots of fish dishes, chicken nuggets, stews, turkey, pork .... ok not top of the range cusine but you do get what you pay for.

Drinks ... if you want to get smashed out drunk then this aint the place for you .. the drinks are served in small plastic glasses with ice so not much room for the alcohol but if you like to pace yourself then you find an issue .. you can only get 2 drinks at a time per person but so what ? it stops the less mature guests getting totally legless and annoying everybody else.

Sunbeds ... unlocked at 10.15 which suited us as gave us time for a leisurely breakfast before having a nice day lounging in the sun without worrying we wouldnt find a sunbed as everyone had been "reserved" before 5am by a towel.

Pool .... its clean and well maintained but not brand new and cant see why there have been negative comments about it ??

Maids / cleaning ... the place is spotless and tidy with rooms cleaned every 2 days, want your towels changed then leave the dirty ones in the bathtub, they clean behind the sofa and under the bed .... sheets are grey and probably need replacing but they are clean.

Bad points ..... only 1 which is you cant flush toilet paper down the toilet but place it in a basket !

If you want a good value holiday you wont go wrong with this hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (489)
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English first
Altrincham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 31, 2013

I have just spent 3 weeks here. I think it must be the worst holiday i have ever had.The food was terrible unless you like chips 3 times a day.There was only one noisy bar with plastic beakers no lounge to relax in to get away from the noise.There was no security the bar closed at 11pm with people bringing there own drinks in and singing and shouting till the early hours. The maid did not know how to make a bed or clean the room properly every 2 days There was no ashtrays provided so everone used the beakers that they had been drinking out of for dimps .These and the tables were not cleared or cleaned untill 8-30 in the morning. mike

Room Tip: go elswhere
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank michael w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blue Sea H, Manager at Blue Sea Los Fiscos, responded to this review, November 9, 2013
I am grateful for your participation by means of the expression of your observations and experience.

I am pleased to inform you that there is a lounge at the reception area (downstairs).

All your viewpoints shall be taken into account and examined.

Again many thanks and best regards.

Lola Bueno,
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Puerto Del Carmen hotels

neath
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 30, 2013

Me and my boyfriend where very impressed with this place. We had fab room very clean. Lovely food, friendly staff. Drinks good to very strong as no measures used so beware lol. Cant wait to go back after Christmas x

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank floppywoppytoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 28, 2013

We have just got back from a 10 day and although I can recommend Lanzarote the hotel was terrible. The food was just disgusting no other way to explain it. We lasted 2 days and then refused to eat lunch and dinner in the restaurant. Breakfast was just edible so we just went out for our other meals,anyone we spoke to never had a good word to say about the food,the own brand drinks were not much better. It is a low cost budget hotel but there is no excuse for serving the slop they put out .The pool are was not very clean always waiting for the sunbeds. The rooms were dreadful peeling paint, beds that were hard as rocks and the lights kept tripping out,to make sure they changed the bedding i had to strip it myself and leave sheets in bath and then they were dirty looking. Puerto Del Carmen is lovely particularly round the port just don't stay in this dreadful excuse for a hotel.All i can say is we found some great places to eat,but we exceed our budget,and the Excuse hotel Manager did not care and the staff were not friendly either!!!! We will be going back as we have been recommended of better places to stay, I WOULD NOT RECOMMEND THIS PLACE TO NO ONE !!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Donna201350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blue Sea H, Manager at Blue Sea Los Fiscos, responded to this review, October 31, 2013
Dear guest,

I appreciate both good and bad opinions, and I would like to say that I intuit you did not speak to the clients who like our food, as most clients enjoy it (we present many different dishes you can choose from). In fact, you assert you spoke to me about the food, and that is strange because no client has complained to me. Yet we regret that your holiday was not as expected.

I am very glad to know that Lanzarote has pleased you.

Many thanks again for your contribution and best regards.

Lola Bueno,
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 26, 2013

My family stopped at this hotel from the 18\10 for the week ,when we arrived we were given 2 ground floor apartments ( 153 and 154).I had also read the previous reviews prior to arriving stating a burglary had happened there in one of the apartments anyway as I checked our room out (153) I noticed there was no lock on the bedroom window (it had been removed and a small lock screwed to the bottom of the frame which didn't stop the window from being pushed inwards}.I went down reception and told Sergio that I wasn't happy about it and had read the reviews, he said there hadn't been a burglary there in all the time he has been there,then said he would send the maintenance man down .I sat in the room for 20 minutes waiting .My wife went to reception and stated why should we hire a room safe then have to sit in a room waiting on our holiday to get a window lock fixed (obviously been badly botched before) which should have been fixed before we arrived, anyway after a few exchanges of views we got offered a 2 bed apartment above the dining room which we accepted.This wasn't the best start to the week ,we went for a drink at the pool which has to be said was clean and the bar area was looked after.the dinner\lunch food did get a bit mundane and same y for the first few days but in fairness it wasn't to my taste and you cant cater for everyone.The breakfast was good ,a very nice selection of food,as the week went on the food got better ,it was always cooked properly. The entertainment man LIAM did an excellent job and was a quality guy.I would also like to say what a good job the other staff do as I noticed they put in long hours (cheers). The weeks holiday wasn't too bad in the end ,we went home chilled out what more can you ask, I know the hotel is trying to improve and the manager sometimes replies to reviews so if I was to offer tips for improvement they would be get some new table tennis bats and new balls ,look into getting new beds and some newer\modern bed linen,refurbish the dining room as the floor tiles are cracked and if you could air con in the rooms. also do a few more curries , paellas and if you could put something in the pasta sauces as there really boring .
The hotel was 15 minutes walk down to the beach and shops ,it is not ideal to walk if you have mobility issues but the taxis are cheap 3\5 euros depends if you get a taxi driver(most were miserable gits) that takes the longer way back then develops the no understanda when asked.I also found that the some of the shop assistants changed there friendly attitude towards you if you dithered about buying something off them (i had this happen twice and so did a couple of other people at the hotel) so don't feel pressured just leave it ,they will tell you it fits even if its too tight. There is a lot of british and irish people in the hotel and around the island.

Room Tip: dont get room 146\147 over the dining area as the air con systems very noisy, the rooms above the po...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank patsy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blue Sea H, Manager at Blue Sea Los Fiscos, responded to this review, October 31, 2013
Many, many thanks for your review and your suggestions about the food: in fact, just after reading your review I spoke to the chef to introduce your recommendations from today. As I always say in my answers, I appreciate suggestions and participation.

About the rest of the recommendations, you can rest assured that I will take them into consideration.

I am very pleased to know that you had a nice holiday and you enjoyed entertainment.

Best regards.

Lola Bueno,
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 26, 2013 via mobile

We only paid £330 each in the school holiday. The food was basic but could always find something to eat. Rooms were ok for a 3 star.
Would go back for same sort of price.
Beach was about 15 min walk down a hill taxi up the hill was 2.5 euros.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shazchar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 26, 2013

I saw the Blue Sea Los Fiscos online and booked through Blue Sea Holidays, who I will NEVER use again. The advisor gave me a price and details of the stay saying that I was all inclusive, which included Breakfast, Lunch, Dinner, all drinks and bar snacks between 11-1 and 3-6.
I confirmed the booking and was then told that I would have to pay an additional charge to get a decent room !! I told the advisor that the additional charges had not been mentioned previously and I wished to cancel. He told me that as the flight had been booked I could not cancel.
I called back the day after to cancel as being mis sold, but again I was told I could not as flight was booked, they did however admit the advisor was 'naughty' and refunded the additional cost.

We arrived at the hotel at approximately mid day and was told that we could not get into the room until 2pm, we were given wrist bands and told we could use the bar and we could take lunch at 1pm.

We went to the bar (located at the side of the pool) and I ordered a beer and a wine, they both came in plastic cups and in equal measures !!

When we finally got to the room, which was on the lower level, we found the size more than adequate for two people. It had two bedrooms, two bathrooms, a living/dining area which included a two ring cooker, sink and fridge.

The cleaning standard however was virtually non existent!!
during the eleven night stay the towels and bed linen were changed only once , and this was only when I complained.
The cleaner turned up at 4pm one day with mop & bucket etc , so we sat outside allowing her to get on, she straightened the bed and left. At no time during our stay was the floor swept or mopped !!


Food was basic and very repetitive, on one occasion frankfurters were served at lunch, Dinner included a frankfurter casserole and the day after a frankfurter omelette !!

With regard to bar snacks, this was a cold sandwich (ham and cheese) the presentation was like a three year old had wrapped the cling film !!!

The 'entertainment' took place at the pool bar nightly and consisted of a picture quiz/bingo/karaoke and part games. Liam tried hard but lacked charisma.

There are a lot of stairs at the hotel and no way of avoiding them between bar and dining area.

The hotel is set back near the old town and it is a 10/15 minute walk to town (25 min walk to 'the strip' or beach.
The walk down is quite steep and we usually used the taxi to come back (these are quite cheap)

All in all we were disappointed with the hotel and would not use again.

On the day of departure we had to take the suitcases to the end of the road for pick up (NOT RECEPTION)
Pick up time was 7-45am, as it was an early pick up we asked if it would be possible to get any breakfast or a coffee, but were told no as the kitchen did not open til 8 am (NOT EVEN A COFFEE!!!}

Additional costs
Safe jn room = 20 euros a week
TV = 4-50 euros a day / 20 a week
Wi Fi = 3 euros 3 hours ( or can be purchased daily/weekly} most bars in town have free
Wi-Fi

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Johnmoz36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blue Sea H, Manager at Blue Sea Los Fiscos, responded to this review, October 31, 2013
Dear customer,

Many thanks for your contribution by expressing your opinions and viewpoints.

As to the towel change, there is a sign in the bathroom indicating that towels are to be placed in the bathtub to be changed; nonetheless (although you do not place them there) we change them every time we see them wet on the cleaning days, which are every two days. On the other hand, snacks are not only ham and cheese, there is a variety of cold meats.

Thanks again and best regards.

Lola Bueno,
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blue Sea Los Fiscos

Property: Blue Sea Los Fiscos
Address: C/ Los Cabezos 2, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Free Breakfast Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #80 of 92 Hotels in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Blue Sea Los Fiscos 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Blue Sea Hotel Los Fiscos is located in a quiet area in ​​Puerto del Carmen, where there are a wide variety of shops, restaurants and bars just 500 meters away. Free Wi-Fi in reception area. The magnificent sandy beach "Playa Grande" is located just 900 meters from the Hotel. The hotel has a spacious terrace with outdoor pool as well as a playground, entertainment and animation. All the rooms are equipped with bathroom, kitchen, satellite TV, telephone, safe. ... more   less 
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Also Known As:
Aparthotel Blue Sea Los Fiscos Hotel Puerto Del Carmen
Los Fiscos Hotel
Los Fiscos Puerto Del Carmen
Blue Sea Los Fiscos Lanzarote/Puerto Del Carmen

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