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“Ignore the negatives”

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Ereza Apartamentos Los Hibiscos
Ranked #55 of 91 Hotels in Puerto Del Carmen
Reviewed November 5, 2012

All in all this is a 2* hotel, so you get what you would expect, but more !!!!

All staff we met were really helpful and polite. Rooms are regularly cleaned with sheets and towels changed.

The apartments are really spacious and a balcony with a table and chairs are supplied. The rooms are looking a little worn and could do with redecorating but remember it is a 2*.

We had the all inclusive option and meals were served 3 times a day at regular times. Plenty of options and lots of food and drink to choose from in the restaurant. We did not always eat here as the resort has loads of great restaurants, but was excellent for breakfast etc.

The location of the hotel is superb and a short walk to the main strip of bars and restaurants.

Pool bar was OK and the service here was not a problem with lots of people waiting etc. We went out of season so it is probably a lot busier at other times.

You get what you pay for and for the cost.....You cannot go wrong. Ignore the negative reviews and go have a chilled time in a friendly hotel.

  • Stayed: October 2012, traveled with friends
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5  Thank Retrogame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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868 - 874 of 1,057 reviews

Reviewed November 1, 2012

Just back from a very enjoyable two week half board stay at Los Hibiscos and I find it hard to criticise the place at all. We normally go to Lanzarote self catering but went for HB this time to try keep the cost down. Reading the mixed reviews I was wary of what to expect but there was no need to be worried, this place gives very good value for money. The prices Los Hibiscos charge are very reasonable and to expect 4 or 5 star quality as some people writing reviews expect is ridiculous. People tend to forget you get what you pay for and this place does exactly what it says on the tin and does it very well. The hotel offers every option from self catering to all inclusive.

Firstly the cleanliness of the place is excellent and a credit to the staff. Rooms and grounds cleaned to high standards and towels and bedding changed regularly. The recption staff are friendly, helpful & efficient and genuinely do care if there are any problems and will sort them asap and the staff in the bar and restaurant cheery and efficient. The rooms are starting to date and maybe a refurbishment isn't far away. But everything worked ok, (bar one lightbulb that had gone and was replaced as soon as reported) and the view from the balcony overlooking the sea, mountains & pool was excellent. The rooms are spacious and comfortable and in the main well equipped. Ours didn't have any wine glasses and when asked the bar is apparently unable to loan any out for a couple of hours which was slightly frustrating but this was just a minor issue. There's a few areas that could do with a lttle TLC and upgrading but there are no major problems at all and overall for a 2/3 star complex it does well.

The complex itself is in an excellent location on the front. It is up a slight hill but is far enough back to be quiet on a night but close to more bars, restaurants and shops than you'll ever need. It is also very convenient for the beach. The food in the hotel has had a lot of bad reviews on here but for the rating of the place it is fine. Breakfast is great and plentiful, with everthing you'd expect, tea, coffee, juice, toast, cereal, full english etc. Evening meals were fine, maybe lacking a little choice at times, but we always found something to out taste and never left hungry. For the price paid its difficult to grumble, especially as this hotel throws in drinks with your meal even on half board which is a rarity and a major plus point. Expect the food and choice to be 4 or 5 star quality and you may be disappointed but if you turn up expecting what you pay for, i.e. good honest food, then you will be fine.

The pool is good and being out of main season there was always plenty of sunbeds available and enough space around to get a good spot. The bar is by the pool and is very pleasant, with plenty of space inside and out.

We always intended to eat out 2 or 3 times a week as, having visited Puerto Del Carmen many times, we knew everything it has to offer. It is a fantastic place with everything you would ever need on a holiday and is as cheap to eat and drink in as it ever has been. It is continuosly evolving with new shops, bars & restaurants opening to compliment the existing ones and events, like the music marathon whilst we were there, held regularly to oofer something different. And yet retains its character which brings people back time and time again. I really couldn't recommend the place enough.

We can't wait to get back and the question is would we stay at Los Hibiscos again? Yes without a doubt! If funds allowed I would probably stay bed & breakfast as PDC has so much to offer its a shame not to experience as much of it as is possible. But if not I would have no problem staying half board again.

  • Stayed: October 2012, traveled as a couple
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13  Thank theboyem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2012

Friendly staff. Clean apartment, cleaned almost daily. Great food (we had all-inclusive). only 50m from the beach! Bit dated facilities but excellent value for money. The only minus: the bath didn't have a thermostatic faucet. In short, we had a perfect time there. Would go there again.

Room Tip: ask for top floor apartment
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  • Stayed: October 2012, traveled as a couple
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5  Thank gemund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2012

Stayed here last week of Sept 2012...First impression.. how clean it was.,(very impressed). On checking "In" we were told that the tour operator had booked us from the following day for seven nights but being September with rooms empty., the receptionist Diana fixed it and said we had been allocated room 504.looking at the hotel plan it didn`t seem to have good views so she gave us a another room with good views,,,Thankyou Diana Very helpfull !!. Our room was large and clean and at some point this year been repainted except for the three doors and frames which showed signs wear and tear and in need of paintwork, and when sat on the loo the shelf brackets facing you needed replacing or painting they were rusty !! there is no form of extraction in the bathroom at all hence the rust I suppose.The hotel has 146 rooms and NONE have AIR CON, 27c at night and no so we rented a fan for €16 for the week and that was a waste of money !!!!! not even the new restaurant has any Air Con which is such a shame .Talking of the reataurant and no air con they open the door and window which just happen to back right onto the street at the side of the hotel not great with yapping dogs and people gwaping at you while you eat.The food is typical AI food cheap and none descript in the main but do remmeber this is not 3*or 4*hotel ( yes it says 3* but that it sure is NOT ) and like the food the drinks are not the best either if you want tea or coffee for lunch or dinner you can not get them in the restarant only at the poolside bar...that is where you can get your afternoon food that was delivered in the morning from the restaurant and placed on the bar where it stayed until taken away at dinner (7 pm)this is the only place to get you AI berverages throught the day cept lunch and dinner in the restaurant., we didn`t have any problems queing to get served because we never waited more than 2 mins must have been the time of year..but they do close dead on 11pm and you can order what you want to take up to your room triples quadruples hic hic all served in coca-cola paper cups which hold twice has much as the glasses at the bar lol., and if the staff don`t get paid overtime who can blame them for going at the end of their shift !!.and to be honest this hotel is minutes from three bars two of which are no more than 20 paces across the road and the main prommande is less than 5 mins away.their is nothing to do at night in the hotel apart from sit and drink inside(non smoking) or outside(smoking).if you want peace and quiet your not far of the mark.The staff are friendly and helpfull.
This hotel was taken over at the beginning of the year and was a couples only hotel until then and in the main that is still what it is there is very little for kids to do and just about nothing for teenagers if they took more families the pool area would soon be packed there just is not enough space or sunbeds around the pool area and they would need to doubleman the bar.Our tour operatetor offered two options HB or AI AI was only £5ppwk more than HB a no brainer really.This was our frist trip to lanzarote and maybe it was the time of year it was bug free NO mosis !! and for that reason we`ll be back next year . we booked this thursday flew out saturday to escape the rain !!
Would we go back to Los Hibiscos ? No.. just the fact that their is no air con decided that for us.the food was ok the room ok the location was good. price well since back at home have found a hotel chain we normally use have two hotels in Lanzarote they are both rated 4* both AI and 1/3 cheaper by booking in advance but not at Los Hibiscos

  • Stayed: September 2012, traveled as a couple
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3  Thank grayh49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

This was my first time in Lanzarote and it was absolutely brilliant.The Hotel was very clean and my Appartment was very roomy.The staff was extremely nice and very helpfull.Reception staff great.Also the Poolbar Staff.Very clean Poolarea.I didnt had the all exclusive,selfcatering is best for me since i travel single.Supermarket is right across and cheap enough.Over all i would come here again.Dont be put off by some off the reviews.

Room Tip: Unless u r not disabled get a Room overlooking the pool and the ocean.2nd or 3rd Floor.All the Hotel...
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  • Stayed: October 2012, traveled solo
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2  Thank Barbie133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

nice clean large rooms cleaned every day,close to beach 130 strides 2 the beach perfect unlike the food and drink its bad,,, go self cater yes, no music or anything day or night its dead, bar closed bang on 11pm u queue up a long time for drinks where u eat is like a cell hot no air con at all. id say a 2 star at best for the food and drink we had a brill holiday but out of the hotel loads a good food and bars on the sea front and felt safe walking about at night.go and enjoy but please give the food and drink at this hotel a big miss thankyou !

Room Tip: room 415 brilliant good views loved it !
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  • Stayed: September 2012, traveled as a couple
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2  Thank DAVEANDSUEMORECAMBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

I've even taken the 4 kids to Florida and around the world, yet they all said this was the best holiday they've had!

Highly recommend all inclusive as the children truly felt free being able to go to the bar in the heat and ask for all the drinks they wanted and ice cream tubs. No cooking or cleaning for me and much better food than I ever make. And when we went to the beach they never thought to trouble for drinks or ice creams as they knew they could get it all back at the hotel. I went fully prepared to eat out occasionally, but it was completely unncecessary and we hardly spent another penny anywhere, (in fact we only bought a few bottles of water to freeze and use as cold hot water bottles in the night). The staff were friendly to anyone who was equally friendly, even the cleaners, so we thought they were great. The all inclusive also ensured that we took breaks out of the sun. The times of breakfast lunch and dinner were very civilized and long enough never to miss. And there was even self catering and a TV within the apartments if you really felt you had to cook!

Admittedly you have to make your own fun as there was no entertainment on site, but this was the fun of it! We spoke to other people there that we never might have, we relaxed and we laughed and played cards and chatted. Everyone was happy to chat. You have to buy your own fan as there was no air conditioning in the rooms, (around £15 Euros), personally we didn't and managed.

The location is perfect, just off the beach, a slight uphill walk, felt safe, clean, spotless infact, friendly everywhere we went, everything along the beach front. And not a fly or cockroach in sight! Some holidaymakers incorrectly said the food was the same each day-it wasn't, and they only felt that because we got the full choice and 3 mains every day !
Lanzarote feels a lot cheaper for cigarettes, and lilos than a lot of places we've been. Sunbeds always taken, but hey, a lilo is only £3 Euros! All in all perfect as a poolside holiday if you are able to make your own fun, with great weather and good food and no need to leave the pool or hotel for anything.

Room Tip: I think all rooms have a sea and pool view!
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  • Stayed: August 2012, traveled with family
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6  Thank r r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ereza Apartamentos Los Hibiscos

Address: Calle Doramas 15, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Beach Free Parking Kitchenette Swimming Pool
Hotel Style:
#24 On the Beach Hotel in Puerto Del Carmen
Price Range: $92 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ereza Apartamentos Los Hibiscos 3*
Number of rooms: 142
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Also Known As:
Los Hibiscos Hotel Puerto Del Carmen
Los Hibiscos Lanzarote
Los Hibiscos Hotel Lanzarote
Ereza Apartamentos Los Hibiscos Lanzarote/Puerto Del Carmen

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