This hotel could be so much better.
I contacted the hotel for a room upstairs in advance. I didn't get though they told me they would solve it a couple of days after we arrived. The communication with the reception was poor with tired staff.
I had to pay for TV, I had to pay for worthless wifi connection. Though I payed for it I couldn't use the wifi on 2 devices at the same time.
When we arrived to our room, practically in the basement the room was quite nice and tidy. BUT, after 5 minutes I heard my mom screaming from the kitchen. A tiny mouse ran over the kitchen floor. Not so tidy after all...
Along came a janitor and spray killed the mouse under the sink. So, the next guests after us will probably feel the smell of dead mouse.
The only thing that was really good was the cleaning service. Very nice.
If they improve and listen to their customers they could become a good hotel...
- Official Description (provided by the hotel):
- Parque Tropical is a small complex of 80 apartments in the heart of Puerto del Carmen. It is used mainly by couples and families, who want to be in the centre of things but at the same time relax in the calm atmosphere of this friendly and clean establishment which was totally refurbished in May 2007.All apartments have pool, sea or garden view from terrace or balcony. Two ecofriendly pools , reception 24 hours. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity, Hotwire, Orbitz, Booking.com, Priceline, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Apartments Parque Tropical reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Apartments Parque Tropical Hotel Puerto Del Carmen
- Apartments Parque Tropical Lanzarote/Puerto Del Carmen