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LABRANDA El Dorado
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Reviews (635)
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All reviewsshopping centreold townair conthese apartmentspool barrecommend elstandard apartmentperfect locationsuperior roomreception staffbusy roadper daykids poolthird floorlate checkapartment complexlovely complex
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Reviewed December 26, 2012 via mobile

Location excellent, pool area Fab especially Philip at the pool side bar. Cleaning staff were pleasant but reception staff are very unbelievably unhelpful. Today as a regular customer I asked for a late checkout as fights were later than 12 noon and was refused instantly. I thought being a regular client and traveling with a child they would be more accommodating how wrong was I. I will be looking for a more family friendly complex in the future.

  • Stayed: December 2012
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6  Thank 1972graham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
obdulia h, Director de Relaciones con Clientes at LABRANDA El Dorado, responded to this reviewResponded October 30, 2015

Dear madam /sir,

We want to thank you for your comments as your rating helps us to improve our services. We are sorry to read that we have not met your expectations.

We have taken note of your suggestions and see what we can do to improve.


Kind regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2012

Stayed here with my wife for 1 week in March 2012. Firstly, it's location is ideal for exploring both The Old and The New Town. It is approx 100 mts from the major Shopping Complex in Puerto Del Carmen and bus stop [ideal for enjoyable, cheap public travel , for example; to Playa Blanca in the south or Arrecife - northbound]. The Apts are also a short distance from the beach.
The Complex was quiet enough when we visited, but that was fine. The restaurant was not open, as it was low season, again no problem. The place is very clean and well maintained. The reception staff were nice and helpful. Our room itself was fine - on 2nd floor, however I would advise people who may have a mobility problem to carefully check out where their intended room might be located.
The only issue we had with the room was the uninvited cockroaches that were staying with us - & oh boy were they big - they made my skin crawl.
Overall I would certainly recommend the El Dorado Apartments as a holiday base.

  • Stayed: March 2012, traveled as a couple
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1  Thank TOPS25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
obdulia h, Director de Relaciones con Clientes at LABRANDA El Dorado, responded to this reviewResponded October 30, 2015

Dear madam/sir,

We would like to thank you for your extensive and positive feedback as it will surely help future guests to get an overall idea of the hotel.

We are looking forward to your next stay.

Kind regards,
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2012

We always stay in hotels, but this time we decided to choose an apartment, as we wanted to go on a low(er)-budget trip. We didn't regret choosing El Dorado. The reception is friendly. The complex has nice gardens and is quiet. There are 2 pools of which one is heated. We had apartment 209, on the second floor overlooking the heated pool and the sea.
Apartment is very good. Beds are fine (although there is some plastic over the mattresses that makes a crispy sound when you turn). If you keep your window closed at night you don't hear a thing.
Bathroom is large with 2 sinks and bath, kitchen is well equiped and the living area has a sofa and a lounge chair + a flat screen tv. The balcony is big and has a table and 2 chairs.
If you want to use the safe in your room, it will cost you 2 euro per day.
You can get towels for the swimming pool at the reception by paying a deposit.

We only got 1 key for the apartment, which is sometimes inconvenient, because you need the key to get out of the complex. If your partner wants to stay inside, he or she will have no electricity if the other one takes the key.

The apartment complex has a door at the back to go to the Biosfera shopping mall. If you leave at the front is only takes you a couple of minutes to get to the beach or the strip.
We had a rental car, but it was no problem to park the car near the hotel (without any charges).

We can definitely recommend the El Dorado!

  • Stayed: December 2012, traveled as a couple
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4  Thank justagirl12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
obdulia h, Director de Relaciones con Clientes at LABRANDA El Dorado, responded to this reviewResponded October 30, 2015

Dear madam/sir,

Thank you for your feedback. We have taken note of your suggestions and would like to thank you for comments, as it helps us to improve our services.


Kind regards,
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

This was our fifth visit, and we plan to return. The staff are friendly, helpful, and always remember return visitors. The whole complex is very well maintained, and the grounds are magnificent. The standard of housekeeping is incredibly good. The apartments are spacious and very well equiped, and most of them overlook either of the two pools. The location is perfect, and very close to all amenities, entertainment and the beach. Return visitors are offered Sunlight Membership (The El Dorado is a member of the Sunlight Group of Hotels), which offers additional benefits, including age discounts on future bookings, and access to other Sunlight facilities in the area.
To date, we not not heard a negative view about the El Dorado from fellow visitots. That explains a great deal.

  • Stayed: September 2012, traveled as a couple
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2  Thank Sheeba398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmusan, Director Comercial at LABRANDA El Dorado, responded to this reviewResponded November 11, 2012

Thank you for your review and we hope to see you again in the future with our customers.

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Reviewed November 6, 2012

This was our third time staying in the El Dorado Apartments and once again we where not disapointed staff our always very helpful and polite. We have 3 children one being an infant and they just love the pool area and diner where they where able to play pool and sit and eat hot dogs. I do think the apartments could be updated as the couches look dirty and shabby. The complex itself is spotless the green areas surrounding the complex are lovely and very well maintained. This complex suits both familys and people who are looking for a quite relaxing holiday as the the complex has two large pool areas. One is mainly used for familys as it has a kids pool next to it and the other a bit away for people who want some peice and quite. The air conditioning is great but cost €5 euro per day. We stayed here for the oct 2012 mid term break I can honestly say we will be returning.

  • Stayed: October 2012, traveled with family
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1  Thank drkmelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmusan, Director Comercial at LABRANDA El Dorado, responded to this reviewResponded November 11, 2012

Thank you for your feedback. We are very pleased that your holidays pass pleasantly and quietly in our complex, and that you have chosen it in more than one occasion for your holidays. We really hope to see you again as our customer.

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