We have just returned from a week at what should have been a Rui hotel. The Olivina Resort in Lanzerote.
We had bought the holiday on our experience of stays at other Rui hotels.
Thomson did not have the decency to either notify us prior to departure or offer us a change to the Rui Paradiso. They had known for a long time about the change of ownership.
From Tuesday onwards Thomson representatives were marked by their absence as their guests suffered the discomfort of a major hotel rebranding exercise with the disruption that caused.
As the exercise went on there was a noticeable reduction in the variety of food on offer though the quantity remained the same.
However the room was clean, the staff were cheerful and helpful.
Much has been made of the French take over of the only bar in the hotel. This was only really a problem on the Friday night (French changeover night) when the whole bar was commandeered for some very noisy entertainment. Leaving non French guests to sit in a passageway, the foyer or a large and draughty smoking shed. Not really acceptable.
To add the final insult the pick up coach didn't stop. It raced by leaving 6 of us to make our own way to the airport by taxi at cost of 10 euros. As stated in an earlier review the Thomson lady at the airport showed complete disinterest in our plight.
This was a failure of Thomson's making.
Firstly for not telling us of the change of ownership.
Secondly for not offering us a chance to move to the other Rui hotel.
Thirdly for abandoning us without reps for most of the week.
And finally for not picking us up to return us to the airport.
We bought a holiday based on previous excellent stays at Rui hotels. We have never heard of Ole hotels and would not have bought the holiday based on an unknown brand.
As an aside Ole branding claimed 4 stars for the hotel from day one but they had obviously not been assessed. 3 stars at best.
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- Also Known As:
- Riu Olivina Hotel
- Relaxia Olivina Lanzarote/Puerto Del Carmen