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Apartamentos Isla de Lobos
Ranked #44 of 92 Hotels in Puerto Del Carmen
Certificate of Excellence
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“good and bad!”
Reviewed May 28, 2013

My first thought was it was a lovely place. The rooms are of good size and has nearly everything you need. just not a sponged to clean the cups or plates, also no can opener. The pool bar was closed and they said its not open till July. There was a lot of noise people and kids!!!!! even thou its an adult complex. the pool is freezing like so cold you have to jump to get in to it and when you do you end up splashing everyone who`s sunbathing, so its not nice! The cleaner came nearly everyday even when we was asleep what I didn't like. the beds where not that bad either, the curtains where thick and kept it cool. The shower does not stay hot for two people to have showers. The hair dryer will dry your hair, if you have a day to waste. the hill from the complex to the beach and shops is a really really really really really steep hill, Me and my friends are young and pretty fit but we all struggled walking up the hill even going down it. the pool area never gets sun until 12 or 1. when we left the manager was not there to give us our money back for the safe. They must make loads of money that way. also the pool area can get packed if you don't get a spot. when we was there, there was a big group of people and we never really got to sit by the pool. overall it was ok and have good and bad bits. it has been an upgrade from what I have stayed in but you need to choose the pros against the cons. and the steep hill is a massive con especially If you struggle walking already, and opposite the balcony is the bins where you can watch people rumige through and they smell. and there is not a view of the sea. you can see maybe a handful of sea.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sophiew133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio C, Gerente at Apartamentos Isla de Lobos, responded to this review, August 16, 2013
First of all, thank you very much for your long opinion. It really help us to improve our services and it´s really nice that, despite you didn´t like a lot of things, you gave us a good punctuation.

I would like to answer to some of those comments, because I think it´s important to explain them.

1) During your stay, the Pool Bar was closed, indeed, but it was just for 3 weeks. It was just the holidays of our waiter. He works almost everyday during the week and he decided to close for those weeks the time we have less clients. But it is openned practically the whole year.

2) That´s right, in that moment we had to accept a big family with some children. But it was an exception. That agency sent us that big group by mistake and we couldn´t change them to other apartments because we needed to change 4 rooms at the same time and we couldn´t do it. That´s why we had to accept it. But since them, we have spoken with all those agencies and we do not accept children.

3) The temperature of the pool, that depends on everyone´s opinion. I mean, we don´t have any complaint about it. During summer season it´s at about 20º. It depends on the weather, so if it´s a very cold day (which is not very usual in Lanzarote) that will affect it. And on winter season the pool is at 23-24º.

4) The cleaning lady normally goes to clean the rooms from 10:30 and on. If the clients want her to come later, they tell her. Some clients don´t mind, and some ask her to come, maybe, from 12:00 and on everytime and she respects that. That depends on the client.

5) We have replaced all the hair dryers that had some problems recently. So that´s solved.

6) You are right, our street has a steep hill to access the avenue. But that´s not the only way. There are 2 more streets that connect with our apartments and those hills are not as steep as the main one. I always offer maps to the clients and I can explain everything to them.
If any client has a problem with that hill, I can tell them other alternative ways.

7) "when we left the manager was not there to give us our money back for the safe." This is a very interesting point. A lot of clients assume that our apartments have a 24-hour reception but that is not correct. That happens always with hotels, but not always if we are talking about apartments, hostels, rural houses... They have different systems, so it´s important to inform about it before your arrival.
Besides this, I always explain the clients in their check-in time that my timetable is on the reception door, and also my phone number if there is any emergency or they need me for anything.
I don´t have the information of the clients´ flight. If they don´t tell me that, I don´t know it. So if the clients leave before the reception is openned or after it´s closed, that´s their responsability. The clients need to check their flights and my timetable and see if they need to ask me for the deposit of the safe the day before, or talk about the check-out time. It´s like going to a shop. There is a timetable and the receptionist is there during those hours. Before or after that, you need to call him.
And many clients know it. They come to the reception and ask me about the deposit, the late check-out, etc. That is important.

8) All the apartments face the same way, but, of course, they all don´t have a good view from the sea. Some of them do, some of them don´t. But if the clients send me an e-mail asking me for that or include that request in their bookings, I´ll do my best to give them the best room with sea view (like room 17, 18, 20, 24, 26...).

Once again, thank you for your opinion. We really appreciate your time writting it and we wanted yout to know that we write it down it all and we will do our best to improve in those areas we need to change.

¡Muchas gracias!

Arón Cruz
Isla de Lobos Receptionist
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202 reviews from our community

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English first
Cork, Ireland
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 16, 2013

Moved to these apartments after bad experience nearby and cannot praise it enough. It is spotlessly clean and the atmosphere is very chilled and relaxed. The pool is small but with the beach at the end of the road it serves its purpose perfectly. The furniture is a cut above other apartment complexes and they welcome you with a bottle of wine, tea and coffee etc on arrival. The is also a coffee machine, hairdryer, iron and board. If I return to this area of
Lanzarote I will definitely return here.

Room Tip: Ask for upstair apartment for lovely sea views
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ShirleyIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 16, 2013 via mobile

Me and my wife stayed here for 10 days and although it's not the ritz it's cleanliness and service couldn't be faulted. The apartments are spacious enough for 2 people and have a separate bathroom and bedroom area. A fridge and kettle and microwave etc is provided and there was sachets of tea and coffee provided complementary , which was most welcome. The rooms were cleaned 6 days a week and to a high standard and the bedding changed 3 times during our 10 night stay so no dirty sheets here. The only drawback with the rooms is there wasn't any air con but slatted window shutters helped with the heat. And possibly the 2 best things about the accommodation is it was adults only and with it being a family run concern they can make the decisions they allowed us a late check out at no extra charge which it's self is worth it's weight in gold. It's a good priced complex that I would recommend to anybody and we will certainly visit again .

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesJules00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 10, 2013

Enjoyed these apartments very much good service and kept very clean. Pool was excellent and kept tiptop but pool bar closed the day we arrived which was very disappointing but would return the location found puerto del Carmel a bit too commercialised but coped with it. Anyone going please feed the cat who lives near the pool.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Outpos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lincolnshire
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 30, 2013

back from a last minute holiday to these apartments we would not return there are nicer ones around this area for the same price kontiki or atlantis all the sunbeds have been removed from playa grande from april 2013 we found playa blanca far nicer our 1st floor apartment overlooked the bins one way or dead trees the other the staff were hardly ever there and there was no pool bar or food on site

Room Tip: go to nearby atlantis or konticki instead
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank toshandkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aron C, Gerente at Apartamentos Isla de Lobos, responded to this review, August 18, 2013
Thank you for your comments. First of all, we are sorry you had this bad impression of our apartments. But your opinion is very important for us to improve our service.

I just wanted to inform you that the problem about the sunbeds in Playa Grande is already solved. From the beginning of this summer, a new company is running this and there are plenty of sunbeds in Playa Grande. There were only two months without them, until El Cabildo chose the company for this.

Our Pool Bar was closed for 3 weeks, those were the holidays of Benjamin, our Pool Bar waiter and he chose them based on the low occupancy we had during that time. But the rest of the year it is openned almost everyday from 09:30 until 18:00 or 19:00. In our Pool Bar you will find a wide range of meals and drinks. He even cooks scandinavian plates.

Our reception is not 24 hours openned. This is not a hotel, but a complex of 26 apartments. That´s why we have a timetable and we close one day per week. But our phone number is always on our reception door just in case anyone has an emergency or wants to ask me for something.

Once again, thank you for your opinion and we hope to see you again staying in our apartments. I´m sure next time you will be more satisfied with our services.

Arón Cruz
Isla de Lobos Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vantaa, Finland
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 14, 2012

Stayed here last week and found the apartment to be really spacious and clean. Lot of closet space, very good bathroom and kitchen. Quiet at nights but still with great location, near the beach and restaurants, shops etc. Small pool area but always enough of sun loungers, sun shine to the area from about 10.30am to 4pm. Wouldn't recommend to eat at the pool bar, great little restaurants and cafes nearby with much better quality and also cheaper. Would definitely go again to Puerto del Carmen and Isla de Lobos hotel!

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank KatMar78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aron C, Gerente at Apartamentos Isla de Lobos, responded to this review, August 21, 2013
Kiitos paljon!
Thank you very much for your opinion!
I´m glad that you had a good time in our apartments. It´s a pity you didn´t like eating in our Pool Bar. Our waiter, Benjamin, has changed the menu recently, adding many new dishes and almost everybody who eats there, repeats.
But, as you says, there are plenty of bars and restaurants in the avenue, so closed to where we are and our clients can choose among a wide variaty of foods

Once again, thank you very much and I hope to see you again staying in our apartments!

Arón Cruz
Isla de Lobos Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 22, 2012

Stayed for 2 weeks late September early October with my wife.
We were so impressed by the quality of the apartment for what we payed, spacious, clean and great location for the beach and a 10 minute walk to the old town.
Very quite with just the pool and small bar, relaxing type of hols.
On the day of departure the Manager allowed us to keep the room until late afternoon with no extra charge.
If the heat at night bothers you could ask for 1st floor to get the breeze.

At the bottom of the hill are Murphys bar good Irish night, Sunset bar good for families.
As this was our first visit very impressed with Lanzarote.
Car hire at Rent a car around 20 euros a day all inclusive just down the hill

Room Tip: When booking some agents show a higher price for an apartment go for the lowest tarrif as all apartm...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aron C, Gerente at Apartamentos Isla de Lobos, responded to this review, August 31, 2013
Thank you so much for your comment! It´s so nice to see how many people appreciates our apartments. Your positive impression encourages us to keep on improving our service.

Arón Cruz
Isla de Lobos Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Apartamentos Isla de Lobos

Property: Apartamentos Isla de Lobos
Address: Calle Guanapay 8, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Kitchenette Swimming Pool
Hotel Style:
#17 Family Hotel in Puerto Del Carmen
#22 Romantic Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Apartamentos Isla de Lobos 3*
Number of rooms: 26
Reservation Options:
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Also Known As:
Isla De Lobos Hotel Puerto Del Carmen
Apartamentos Isla De Lobos Lanzarote/Puerto Del Carmen

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