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“Nice Spanish hollidays”

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Beatriz Playa & Spa
Ranked #42 of 94 Hotels in Puerto Del Carmen
Leeds, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Spanish hollidays”
3 of 5 bubbles Reviewed August 2, 2014

The hotel is in a good area .. near of airport and puerto de carmen.. and so close to the beach!

About the hotel nice pools and activities to the family and the childrens miniclub was fantastic with different activites every day and nice certificate system, about the snacks and drinks could be better but was good and lovely bar staff .. maybe the rooms could be renewed... and the photography group was annoying and disgusting.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank SunnyHollidays234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, August 3, 2014
Dear guest,

On behalf of the Hotel Beatriz Playa & Spa I would like to thank you for your positive review on TripAdvisor. I am very sure that this will help other travelers a lot to get to know the hotel better. We are looking forward to welcome you again in the Hotel Beatriz Playa & Spa.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,673 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (540)
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English first
Middlesbrough, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 30, 2014

Holiday date 20 July 2014
BEATRIX PLAYA AND SPA
Puerto-Del-Carmen
Lanzarote
Booked two standard rooms for 2 Grandparents, 2 Parents and 2 Children age 10 and 7 with Thomas Cook Ltd,
We were quickly sorted at reception and told our room numbers, 2061 & 2062 on the second floor, when we walked in we found the rooms were clean and tidy with a sea view The safe was in the wardrobe although we were all-inclusive we had to pay 3Euro per day and the fridge was locked up and would also cost 3Euro per day.
The meals were fine for us with plenty of choice but not much choice for children
The entertainment team were fantastic around the pool and on a evening
Rooms were cleaned every day and towels changed every day, we went to the pool after breakfast (9.30am) where there were plenty of sunbeds to choose from, the beach is just over the prom and cycle track.
We would recommend this hotel to all

Room Tip: would recommend a high floor 2nd or 3rd
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  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank John David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, August 2, 2014
Dear guest,

Thank you very much for sharing your opinion with the community of TripAdvisor. I am very pleased to learn that you enjoyed your stay in the Hotel Beatriz Playa & Spa and I would like to thank you for recommending the hotel to other travelers. It would be a great pleasure to welcome you again as our guests.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed July 30, 2014

This hotel is in a good location on the edge of Puerto Del Carmen and within metres of the beach. First impressions were that it was rather large and impersonal. And parts looked a little dated, tired and in need of freshening up. That said, it was a good hotel. The room was adequately big enough for a family of 4. Clean and well catered for by the service team. The restaurant was busy as you would expect in a large hotel and the food was varied enough to suit all tastes including fussy kids. The pool area had its own bar and served buffet lunch. Around the pool there were plenty of sun beds and there was no need to get up at silly o'clock to reserve them. From the pool area you had a good view of the planes coming into land. Initially a concern of mine before going, but found it wasn't that noisy and quite interesting to see them fly by. All in all an enjoyable visit.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank NSH9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, August 2, 2014
Dear guest,

On behalf of the Hotel Beatriz Playa & Spa I would like to thank you for your positive review. I am very glad that you liked the hotel, its facilities and the food as well. Thank you for mentioning that the pool area is well organized with a reasonable number of sunbeds. We would be very pleased to welcome you again for another relaxing holiday.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed July 30, 2014

The hotel is super a bit far out of Puerto del Carmen, Staff were brill Hotel and room's brill . animation team could walk round the sunbeds more to get the kids involved in the games and to help them mix . lastly the food not as you as you would expect for a 4 star hotel.More for Spanish and German taste.Kids found very little choice at pool restaurant.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank chippyManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, August 2, 2014
Dear guest,

Thank you for your review and for your very friendly comment on our staff. I hope that you enjoyed you stay in the Hotel Beatriz Playa & Spa. Thanks for your suggestion concerning the animation team, we will take that into account as we constantly try to improve all the services we offer.I am very sorry to learn that you were not completely satisfied with the food we offer, but I am afraid that this is a matter of taste as well. It would be a pleasure to welcome you again for another lovely holiday.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spilsby, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed July 25, 2014

Just returned from the Beatrix for a 3rd time. I can honestly say I can't fault this hotel in any way shape or form & just can't believe some of the recent reviews I have read!! Who are these people & what do they want or expect?? Maybe they moan & complain wherever they go?? The hotel is superbly located, food wether breakfast, lunch or evening meal varied & very good with something whatever taste buds you have for everyone. Staff friendly throughout the place, room spotless & cleaned daily. Rest assured I will be returning maybe in October or early next year & welcome a chat with anyone who has doubts about visiting this hotel.

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
11 Thank DJB1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, July 29, 2014
Dear guest,

Thank you very much for your positive review and for recommending the Hotel Beatriz Playa & Spa to other travelers. It’s always a pleasure to have you here and we are all looking really forward to seeing you again very soon.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed July 23, 2014

Just returned from the Beatrix,second time this year, all inclusive for family of four. High standards maintained from start to finish.Check in was smooth,friendly helpful staff,as a repeat customer we found in our room bottle of wine and basket of fruit.room was cleaned daily,cleaning staff pleasant and very hard working.Restaurant staff and bar staff throughout the hotel very pleasant and professional at all times .Food and drink to suit everyone ,fussy kids did not complain once which was great .We hired bikes again and cycled around parts of the island . My daughter also hired roller boots which she loved,reasonable prices at localbike hire shop near hotel .Dont be put off by some of the reviews, try it for yourself!

i would like to thank all the staff for the enjoyable experience had by all of us and hope to be back around October

Room Tip: Family rooms are very good, or ask for sea view
See more room tips
  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank chunte28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, July 29, 2014
Dear guest,

I am delighted to learn that we could once again fulfill your expectations and that you enjoyed your stay in the Hotel Beatriz Playa & Spa. On behalf of all the members of staff I would like to thank you for your very friendly remark concerning their attitude and the quality of their service. We are all looking forward to seeing you again soon.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Selsey, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 21, 2014

Arrived home early this morning from spending 2 weeks in this hotel. I'm sorry if my review will be long but I want to put a lot of people minds at rest.Because before we came here we was getting very concerned after reading some reviews on this hotel, as it's always the bad reviews that stay in your mind
We arrived at hotel at about 11pm, was greeted by very friendly reception staff who explained everything we wanted to know ref hotel. As we arrived late the reception had provided a cold meat buffet and drinks in our room.
We was in room 2024 which gave us a view of the pool and sea. Was amazed of size of room, very clean, lots of storage space and a lovely size balcony.
FOOD.. could not fault this at all, something for every bodies taste....ref what people are saying about birds.....yes there are some small birds, but that's what you get for an open hotel, we did not see any on the food at all and the bread was always covered
POOL BAR .... It is self service we didn't have to queue at all, if you want spirits or cocktails from pool bar then you have to order from bar
MAIN EVENING BAR....from reading other reviews people where saying you had to queue for ages to get a drink........we waited no more than 3 -4 minutes at busy times, there was a a min of 3 bar staff at all times who worked very fast to keep waiting time at a min
POOL.... There are 3 pools, a children's pool and 2 larger ones, one of which is heated, there where always sun beds available, ok if you came down to pool after 11ish you may have to look or put a few sun beds together but I never heard anyone complaining.
AIRCRAFT NOISE.... did not bother us at all . In fact we enjoyed watching them, if you walk down the prom for about 10 mins you are at the end of the runway and can get some fantastic photos.

we loved this hotel met lots of people who had been back there several times, and we will defiantly be going back ourselves
This is our view on the hotel and I hope this will ease some people minds.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
18 Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, July 29, 2014
Dear guest,

Thank you very much for sharing your opinion with the community of TripAdvisor. I am very sure that your review will help other travelers a lot to get to know the hotel and will encourage them to spend their holidays in the Hotel Beatriz Playa & Spa. I am very pleased to hear that you are planning to come back and spend another holiday here with us. We are looking forward to welcome you again.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beatriz Playa & Spa

Property: Beatriz Playa & Spa
Address: Urb. Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Puerto Del Carmen
#15 Luxury Hotel in Puerto Del Carmen
#20 On the Beach Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Playa & Spa 4*
Number of rooms: 404
Reservation Options:
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Also Known As:
Beatriz Playa And Spa
Beatriz Playa Hotel Puerto Del Carmen
Beatriz Playa Lanzarote
Beatriz Playa & Spa Lanzarote/Puerto Del Carmen

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