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“Nice Hotel”

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Hotel Lanzarote Village
Ranked #20 of 91 Hotels in Puerto Del Carmen
Certificate of Excellence
Reviewed October 2, 2013

Me and my girlfriend stayed there for two weeks in September 2013. It was nice and clean, the only thing that let it down for me is that you had to pay for the wifi if you wanted it in your room and around the other parts of the hotel (didn't work in the night time bar though - it was only free in reception). I didn't like the glass panels around the pool either which put me off from getting in the pool. Other than that the food was really good compared to other all-inclusive's we have been on (However we did eat out most evenings - as that's what you do on holiday). The A.I paid for itself in drinks alone so if we didn't fancy eating in at the hotel it wasn't a big deal. There were set times for breakfast (never made it up on-time), dinner and then evening meal. (dinner and evening meal consisted of more or less the same food), There was a pool bar which served burgers (not sure they were cooked so only sampled one), hot dogs were OK & Chicken nuggets I think were turkey? There was also a bowl of nuts and ice cream you could help yourself to all day long. The best bit about this A.I hotel unlike last time when we went to Turkey is that you are allowed more than one drink per person so if your other half was sunbathing you could fetch them a drink and you both didn't have to get up. There were also paying guests at the hotel so the beer, wine and pop wasn't on free flow to help yourself, but there was never much of a qeue if any at the bar and the staff were really friendly and knew what you wanted before you even asked them. One little old guy even taught us a bit of Spanglish which was fun as we had to order the drinks in his language otherwise he pretended he wasn't going to give them us.
The first week of our stay was just after the school summer holidays had ended so hardly any kids at all which was great, but the second week noticed loads! (Nothing there for kids - no play area or anything so if your reading this and thinking of taking the kids I would give it a miss) The entertainment wasn't bad, better than any other hotel we have ever stayed at in fact (but then again we don't go to a hotel looking for entertainment - would have sooner paid a bit less and just gone out in the evenings). The kids disco every night did your head in as you had to sit through the exact same thing every night to get a good seat for the act. The room where the acts were was set out terribly - really difficult to see the stage due to the pillars so if you weren't there for the kids disco you wouldn't get a decent seat. Also as soon as the acts finished the music was turned down really low - there were a couple of "disco" lights, but never used. We were some of the youngest at the hotel (30 & 33) so even if they had put some music on no one would have bothered dancing. Then again that didn't bother us as most nights we walked into town. The night life is very sedate. We only found one decent bar - Rute 66 and no night clubs (there looked to have been a few, but not sure if they had closed down permanently or if September was the end of the season and we had just missed them?), other than that you had to go into the "Centro" for any other kind of dancing type night out, but that was just full of chavs - loads of 16 year olds first time on holiday away from their parents making fools of themselves (yes I was jealous as Im too old for that stuff now). Anyway getting back to the hotel - it was too close to the bars to get a taxi, but a little bit too far to walk. Getting a sun-bed was never really a problem for us, there were always a couple empty by the time we made it round the pool, but I can see if you were a family you would be struggling to all get a sun-bed together (they weren't very comfy either). The red wine you could have at dinner time was chilled - why do they do that in foreign countries? It was room temp from the night time bar. One other point to make is when you arrive there's no one to show you where your room is, reception just draw on a little map, we managed to find it after circling the pool with our cases looking like fools, but as the days went on plenty of other people did the same and even gave up and threw a strop which was fun to watch. We went in the gym a few times which consisted of 2 treadmills, 2 x-trainers, 2 spinning bikes and a few weights (sadly no concept 2 rowing machines). It wasn't air conditioned so were ringing with sweat when we were done and there was a sauna in there too which was OK too.
I don't think we will be visiting this hotel again purely because of it's location (Still young enough to want to go out clubbing - Just!) and the fact that we are not in our 60's yet, but it looked OK for those that were. We didn't bother hiring the safe as it was very quiet and never saw or heard of any trouble at all. We spent £406.62 on day trips which weren't worth it. Holiday cost us £1,882.00 with Thomson's, and we took about £2000 spending money.

  • Stayed: September 2013, traveled as a couple
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3  Thank www-DjGaz-co-uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salvador m, Director de Relaciones con Clientes at Hotel Lanzarote Village, responded to this reviewResponded October 6, 2013

Dear clients.
First we will thank you for having chosen our hotel for your holiday. Then ; thank you for taking time in writing this long and detailed review !! We are glad you all in all had a good time, even if you found it a little too quiet. This is a relaxing area, and there is very little "night life".


Kind regards,
the Lanzarote Village team.

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Reviewed October 1, 2013

Just back from the Lanzarote Village Hotel where we spent 2 weeks,The hotel is situated between playa de Carmen and Matagorda within easy walking distance to the shops both ways. Lovely hotel with big rooms which were kept spotless.We arrived after dinner was finished so were given room service of salad, bread and fruit, there was tea and coffee facilities in the room which was filled up every day.A large botte of water was put in the fridge every day. The food was good not as much choice as in other places but well cooked and varied.All the staff were helpfull and always smiling. Plenty of sunbeds around the pool so no need to get up at the crack of dawn to put towels down!!Great beach across the road from Hotel.Loved the icecream available from 11am-6pm. Will definitely go back.

Room Tip: Rooms in this hotel are all over the place, not your convential hotel, top floor was the best.
  • Stayed: September 2013, traveled as a couple
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5  Thank mooreside6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salvador m, Director de Relaciones con Clientes at Hotel Lanzarote Village, responded to this reviewResponded October 6, 2013

Dear clients.
Thank you for your good and positive review. We are glad you enjoyed the stay here, and delighted that you want to come back for an other holiday. Look forward to meet you here again.

Kind regards,
the Lanzarote Village team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

We travelled here for two weeks with our two children 28 months and 13 months and myself 32 weeks pregnant.

I can't fault this hotel one bit. We had such a relaxing time (even with two children). i have to say the screens around the pool and the gates being closed in the evening is such a great safety measure - not only for children but for all person's staying at the hotel.

The hotel is clean, large selection of foods and Lillia (child entertainer) is fabulous. My two kids loved to see her come out to do the mini disco in the evening.

My youngest daughter suffers many food allergies and we always found something for her to eat and when we asked for food to be prepared for her the chefs had no hestiations to cater for her. My hat also goes of to 'Susi' a waitress who really did look after our needs when it came to our daughter.

The only drawback was the temperature of the pool, esp the childs pool. It was very cold, however, i am sure there is a perfectly good explanation to why the pool is not heated.

Everyone had such a fantastic time and we do hope to return in the near future.

Keep up the good work HOTEL LANZAROTE VILLAGE.

Room Tip: we were in room 1421 overlooking the pool and beach. at night when our little ones were in bed we s...
  • Stayed: September 2013, traveled with family
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2  Thank jennifer d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salvador m, Director de Relaciones con Clientes at Hotel Lanzarote Village, responded to this reviewResponded October 6, 2013

Dear clients.
Thank you for staying here with your childeren, and for writing a nice and positive review.
We are glad we could help you with some of the food for your daughter. Just a comment on the pool. The temprature might seem a little low, but it keeps aprox. 20ºc. The heating of the pools is in the winter season, starting November.
It pleases us that you otherwise enjoyed your holiday. Welcome back an other time.

Kind regards,
the Lanzarote Village team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

We stayed here for a week from 29/08/13 and found the hotel to meet most of our expectations and exceeding some others. All staff were friendly, the place was clean and tidy and our room was a good size with everything we needed. The fairly enclosed balcony was welcome too.

Although we went all inclusive we never really intended to eat 3 meals a day in the hotel, preferring to have breakfast and sometimes lunch or snacks with a few drinks in the afternoon. I thought the breakfast was excellent with a good amount of choice, lunch was pretty decent too. We did eat dinner in the hotel on two separate occasions and were pretty happy with the selection of food on offer. Everything was perfectly warm and there were a few different types of food depending on your taste. I guess my only real criticism of the food is that there wasn't a massive variation between lunch and dinner - if I was eating in the hotel every day then it would have become a bit tiresome.

All in all I felt the hotel was priced perfectly for the accommodation and food on offer, the pool area was pleasant and it was good to see a reasonable mix of nationalities rather than a place chocked full of British holidaymakers.

I wonder what some of the more critical reviews paid for their stay and what their expectations were for the money, we paid around £600 each for 1 week all inclusive including flights. Given the flights must have been at least £250 (if not more) each and removing a little for transfers that's around £90 a night including 3 meals a day which I would say was excellent value - especially considering how much we paid when eating out in Puerto del Carmen for what was occasionally very mediocre food.

There is little I would change about the hotel unless being asked to pay significantly more, maybe more variation on meals as I mentioned above but the best thing about the place by far is the people working there, who they should ensure they hold onto at all costs.

Room Tip: Chose a Sea view room, but not sure it's worth paying for this as almost all rooms will have a s...
  • Stayed: August 2013, traveled as a couple
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5  Thank Rodenal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salvador m, Director de Relaciones con Clientes at Hotel Lanzarote Village, responded to this reviewResponded October 6, 2013

Dear clients.
We are glad you found our services to your expectation, regarding price / quality.
Thank you for having chosen Lanzarote Village for your holiday, for writing your opinion, and the excellent praise on our staff. Welcome back an other time !

Kind regards,
the Lanzarote Village team.

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Reviewed October 1, 2013

Just returned from our second visit to Lanzarote Village as a family. Had a very good time. Hotel is spotless in every area, rooms are well maintained and public area are clean. Just one point tiles were staring to crack by pool on our last day but I'm sure this will be fixed.
Food OK never went hungry great if you like pork as it was on at every meal in one form or another. Breakfast had plenty of choice sometimes a bit strange but we're English. Lunch seemed to have the best choice of meats better than dinner but soup at dinner was always lovely.
Drinks from the pool bar were great especially the slushers which were very welcome as it was very hot.
Now to the best bit for us, the entertainment team Daniele and Lilla. They made our holiday very special with their fun games and pleasant manner. The younger members of our family joined in every thing and had a great time. It was our grandson's birthday while we were there and they made an extra fuss of him, Lilla even dressed as Sponge Bob for him.
Wifi was a bit hit and miss in reception so bought 5 days for 19 euros and had it in all parts of the hotel worth it if like me want to stay n touch with the outside world.
All in all we had a great holiday Oh emailed the hotel and they gave us the same rooms as on our last visit, nice touch.
Would definitely return and recommend it to family and friends.
Thanks again to all the staff for making our holiday great.

  • Stayed: September 2013, traveled with family
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2  Thank pigeonmissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salvador m, Director de Relaciones con Clientes at Hotel Lanzarote Village, responded to this reviewResponded October 6, 2013

Dear clients.
Thank you for your positive and detailed review, and also for having booked our hotel for a second time. It pleases us that you enjoyed the stay, and specially the animation. We would be pleased to
be able to welcome you here a third time !

Kind regards,
the Lanzarote Village team.

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Reviewed September 30, 2013

All inclusive hotel, which is very nice and clean, rooms were pretty good, although there was a constant damp smell in the bathroom. Hotel has Wi-Fi, which is free, as long as you sit at reception. If you require Wi-Fi in your room, it will cost you six euros per day.
Breakfast is a joke, raw bacon, sausages taste like sawdust, raw eggs, broccolli, peas and runner beans among the selections.
Lunch was so bad, my wife and I only ate there twice.
No meat on the salad counter at night, only cheese.
Meat on the salad counter for breakfast!
In the end, we had to eat out. When we did eat at the hotel, the food was always lukewarm. I complained to the chef one night and he pointed to a microwave oven.
A good hotel, badly let down by poor cooking and very poor choices.
The least said about the dessert table, the better, I've seen better choices in a butchers shop.
The soup was always hot and tasted nice.
The Pool bar served snacks, but only from 12:00 until 15:30... what a con.
Not worthy of the four stars that this hotel has. I've been in three star hotels, which give this one a showing up.
We stayed at this hotel from 12/09/2013 until 19/09/2013 and would never return.

Room Tip: Pick another hotel.
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank errlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salvador m, Director de Relaciones con Clientes at Hotel Lanzarote Village, responded to this reviewResponded October 6, 2013

Dear clients.
Thank you for taking time in writing your opinion. Your comments on the food will be carefully discussed with the management. It obivously is difficult to please all different tastes, but we do get a big majority of positive feedback in this area. Anyway, there might be chages to be made.
Thank you for booking our hotel.

Kind regards,
the Lanzarote Village team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

My husband & I have just returned from a weeks stay at Lanzarote Village which is at the quiet end of Puerto Del Carmen. We had a thoroughly enjoyable stay, the hotel is very well presented and kept clean & tidy throughout. We were on a half board basis and the food was great at both breakfast & evening meal, no complaints at all would highly recommend.

Room Tip: we were in room 1124 which was quiet and the balcony benefitted from the afternoon sun
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Claire N Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salvador m, Director de Relaciones con Clientes at Hotel Lanzarote Village, responded to this reviewResponded October 6, 2013

Dear clients,
thank you for staying with us, and also for your nice opinion. We are pleased that you enjoyed it here, and that you feel you can recommend us further.
Welcome back an other time !

Kind regards,
the Lanzarote Village team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Lanzarote Village

Address: Calle Suiza 2, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Puerto Del Carmen
#11 Romantic Hotel in Puerto Del Carmen
#11 Family Hotel in Puerto Del Carmen
#12 Luxury Hotel in Puerto Del Carmen
Price Range: $110 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Lanzarote Village 4*
Number of rooms: 215
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Also Known As:
Lanzarote Village Hotel
Hotel Lanzarote Village Puerto Del Carmen

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