This is the second time mum and I have stayed at this hotel (over new year on both occasions). As before we had a great holiday in a modern hotel.
The Lanzarote Village has an excellent location right on the seafront between the resorts of Puerto del Carmen and Playa de los Pocillos.
It is a large modern hotel and rooms are layed out around the central pool area.
Rooms are large and modern but unfortunately our rooms this time were not in such a good position as last time but we were lucky enough to have 2 rooms (1122/1124) next to each other with large balconies that had the afternoon/evening sun. Our rooms were down steps and a fair walk from reception/pool area and dining room/bars. As the rooms are so modern they are all tiled and marble and this year we had rooms above us and they got back late at night and it sounded like they were dragging furniture around the room; this could go on for ages and was loud enough to wake you and keep you awake. It was also extremely loud if people above walked round in heeled shoes or had sex as the bed constantly banged against the floor (or maybe the wooden head board). Last time neither of the rooms had anyone above and it was bliss.
Facility wise the rooms are great with lounge area, fridge, flatscreen tv with several english channels, large modern bathroom with power shower and lots of hot water, hairdryer and plently of hanging and storage space. There was a clothes line on the balcony and a bottle of mineral was left in the room daily by the maids who were excellent. The rooms and public areas were exceptionally clean. Any problems were quickly sorted by an excellent and very friendly team of hangymen/workmen/gardeners and they all seemed to work such long hours.
The pool area was large with plenty of beds and parasols. The only problem this time was that the parasols are now fixed in the ground (this maybe due to the wind) but in winter when the sun is low, your parasol when up seems to shade other people's beds instead of your own so it's hard to find shade. The pool bar was excellent, hardly any queues despite being no limit on the number of drinks you can order which is very helpful. They had free ice cream and peanuts all days and cooked snacks to order such as toasties/burgers/chips and nuggets. All drinks except tea/coffee in plastic cups from pool bar. Afternoon tea and cakes also available.
The entertainment bar opened at 6pm and drinks from here were served in proper glasses. All drinks were excellent with large measures and the local drinks/spirits included were great including the wine. Bar staff very friendly and helpful, especially Paco in the evening bar (very small queues at times). Entertainment every night in the very small and crowded entertainment bar. Never watched a show but some of the singers sounded ok. Lots of people sat outside under patio heaters.
The restaurant is large and this is probably the one thing that isn't quite as good as it was 2 years ago. I can't say the food is bad and probably if it was my first visit would say it is fine. There was a wide choice of foods although some days better than others. Breakfast was great with a wide choice and if you wanted you could have fried eggs/omelettes/pancakes cooked fresh for you daily. Wide selection of hot breakfast food but strange choices. Hardly ever tomotoes for breakfast but you could get chips/rice/sweetcorn/carrots/roasted peppers - very strange!!! Always fruit available but often ran out of basic fruit such as bananas and grapefuit so exotic fruit was often available as was tinned fruit (which was fine). Lunch and dinner was fine, some days piping hot, others luke warm. Always a choice of 1 fish and 2 meats being cooked freshly in front of you but despite saying 2 years ago the meat isn't always cooked thoroughly, it still isn't at times depending on the size of the portion of meat. In the evening they had theme nights and I'm not a fan of these; the canarian night was best, the italian night ok but I hated the chinese and mexican night as I hate these foods and that was all there was; it seemed to be popular though if you like that type of food. Desserts (mainly flans and cakes) looked great but as in most Spanish hotels didn't have much taste. Four flavours of ice cream every night; my favorites were the cafe, banana and chantilly.
The new year gala dinner (food) wasn't quite as good this time. Done in 2 sittings and a lot of effort was put into the night. Tables done beautifully and everyone given a small gift. It was a 6 course affair (starter, lobster soup, sorbet, salmon, steak and chocolate cake) but I don't feel the quality was as good as before, but I do understand Spain is struggling and cuts have to be made and it will never be possible to please everyone. Lots of people said how good they thought the food was so I suspose it is down to preferential taste. Party bags were given to everyone to celebrate just before midnight. then saw fantastic fireworks - they were from another hotel (the San Antonio I think) and we all had a great view from the pool terrace.
All restaurant staff were excellent and very friendly and efficient. I've been to 3 Spanish all inclusive hotels in the past year and the others seemed to be chaotic and running on skeleton staff but the Lanzarote Village seemed to have ample staff and were very organised.
Spain celebrate Christmas on either 5th or 6th Jan (can't remember which) and there was a great parade along the seafront promenade.
I do feel that a 4* hotel should have a good wifi service in this day and age and it would be lovely to have in the rooms however before doing this they need to upgrade the quality of wifi as it was appalling and only really worked (very slowly at that) in reception. Occasionally it could be accessed in the evening bar and outside bar area but often kept failing. It tried to download 4 photos onto facebook and in the best area (reception) it took 40 minutes. Other people were also unhappy with the free wifi.
Reception staff very friendly and helpful. Safes can be hired and pool towels available for deposit. Asked to borrow an iron but told one not available; again quite poor for a 4* hotel. One word of warning do not book trips via reception. We booked Teguise market at reception which cost 12 euro each. Then found all the trip places offered it for 4 euros each and you were actually on the same coach. 8 euro more each is appalling and I can only assume it is the hotel's commission.
Buses on lanzarote really good and run regularly. We went to Playa Blanca twice (make sure you go to the new Rubicon marina area which is superb and very upmarket). We went the first time on market day and buses were packed. Ended up standing all the way back - very uncomfortable. Loads of people couldn't eaven get on the buses going to PB in the morning. Went next time, not on market day, and the bus experience was much better.
You can walk for miles both ways along the promenade. One way (left) takes you to Pocillos, Matagora and the end of the airport runway and I loved watching the planes. the other direction took you to and through Puerto del Carmen to the Biosfera Shopping Centre and Old Town.
I know I have said a few negative things but we did have a great holiday with mostly beautiful weather and I would certainly stay there again despite everything. You will enjoy it.
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- Also Known As:
- Lanzarote Village Hotel
- Hotel Lanzarote Village Puerto Del Carmen