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“Not as good as it's described but ok” 3 of 5 bubbles
Review of Apartamentos THe Morromar

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Apartamentos THe Morromar
Ranked #35 of 94 Hotels in Puerto Del Carmen
Exeter, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not as good as it's described but ok”
3 of 5 bubbles Reviewed April 3, 2014

Currently staying here. The staff are fantastic especially Manuel on reception and Pedro in the restaurant.

The complex is well maintained and customer service is good. Downside, the heated pool is still very cold. The food is average , some of it poor quality and often luke warm although the salads are good. The apartments are pleasant but the beds are hard. The mattress on one of our beds has dried blood on it and some public areas are looking shabby.
The gym is small and mainly weights.

The cats frequently get into the restaurant and one rubbed itself on my legs which is a problem as I'm severely allergic.

Overall it's ok but doesn't warrant it's star rating. Don't set your expectations as high as I did.

Room Tip: Ask for second floor.
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  • Stayed April 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RosPenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this review, April 4, 2014
Dear Guest,

Thank you very much for taking your time to publish your impressions about your stay in THe Morromar.
Thank you for your kind words regarding our staff, as I always say they are our biggest asset.
I would really appreciate if you could let us know what would you like to find in our buffet. We try hard to cater for all guests but we are conscious we can not satisfy everyone at all times.
Regarding the aspect of the common areas, we are working to keep on painting and taking care of them although due to the high occupation period we are having these months this work is not being done as quick as we wished.
As you know our upper pool is heated up to 23ºC although at night it gets cooler so till midday the feeling is not as warm.
We do hope you enjoy your holidays with us and feel free to come and speak with me in order to receive your feedbacks to keep improving our complex.
Best Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,408 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (535)
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Falkirk
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 3, 2014 via mobile

Just returned from a week staying at The Morromar apartments.
This was our third visit and once again - excellent service, staff and food.
Upon arrival we requested an accessible room due to walking difficulties and was given excellent location. All meals are a buffet basis with plenty choice, freshly prepared and replenished frequently.
Spent all week at the smaller of the two pools which was very relaxing. Only downside is that it would have been made even better if the poolside bar had been open for drinks and snacks..
Taxi rank and bus stop is right outside the hotel. The short trip by taxi is only €5/6 to go down to main part of Puerto Del Carmen. Although if you're up for the walk it's an excellent stroll/pub crawl on sunny day.. Matagorda beach is five mins in front of hotel, with shops, restaurants and bars/clubs.
Will definitely be returning as soon as possible.

Stayed March 2014, traveled as a couple
Helpful?
3 Thank Pearljam8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this review, April 4, 2014
Dear Guests,

Thank you very much for your loyalty and for taking your time to publish your impressions about our complex.
We are very glad to read your comment and to know you enjoyed once again your holidays with us!
We are looking forward to welcome you again and to exceed your expectations in your next visit!
Best Regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rowley Regis, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 3, 2014

stayed for two weeks staff fantastic apartment spotlessly clean fantastic views from the balcony food a little repetitive but good concierge fantastic (I'll Be Back) didn't use the pools but a lot of people did

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Pauline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this review, April 4, 2014
Dear Guest,

Thank you very much for taking your time to publish your impressions.
We are very glad to know you enjoyed your stay and do hope to welcome you back in a near future.
We remain at your disposal,
Kind Regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

We returned from the Morrowmar aparments 7 days ago after a two week stay on an all inclusive basis. We found the reception staff on check in to be very efficient and helpful. Upon entering our apartment we found it to be spacious and clean and we looked out on to an all weather football pitch and we had a sea view! Our apartment was kept spotlessly clean throughout our stay and we would like to say a big thank you to housekeeping. The grounds and pool areas were also kept clean daily. We had a swim in the pool on most days and even though the water was a bit cold on entering the pool we soon warmed up and it was really pleasant. Although it was really windy we found the smaller pool area was more sheltered and that is where we spent the majority of our time. As regards to the food we had no issues at all and there was always plenty of choice and it was nicely presented at all times. The Morrowmar apartments are well situated with just a ten minute walk to the beach. We would like to say a big thank you to all the hardworking staff at the Morrowmar for making our holiday so enjoyable.

Room Tip: Ask for a first floor room
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jaynenash1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this review, April 4, 2014
Dear Guests,

We would like to thank you for taking your time to publish your impressions about your recent stay with us.
We are really glad to know you fully enjoyed your holidays. Thank you very much for your kind words regarding our staff, they are our biggest asset!
Your opinion about our buffet is really important for us in order to know that our standard is worth the value of your holidays.
Hoping to welcome you back very soon,
Kind Regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 1, 2014

We stayed here for a week in March and couldn't fault the staff at the hotel- they gave us an upgrade on our room, lent us some towels for free when we realised we'd forgotten them and were always polite and friendly.
You definitely get what you pay for in terms of the food- the selection was not that great, and had some rather odd items at breakfast. However, there was always something to eat so it's not like anyone would go hungry.
Often the wait at the bars were quite long as the bar staff seemed to have a very relaxed attitude towards queues and providing drinks. Keep away from the cocktails, but the wine, beer and especially Sangria were really good.
The hotel was in a great location and we'd happily come back again.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank eec502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this review, April 4, 2014
Dear Guest,

Thank you for taking your time to publish the impressions about your stay.
We are glad to know that you enjoyed your holidays.
As you know we cater for different nationalities that is why maybe you find vegetables at breakfast time because there are guests which eat them!
Regarding the waiters acctitude, that is not our way of working so I will asses this issue with our Restaurant manager.
We remain at your disposal and do hope to welcome you back in a near future.
Kind Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemel Hempstead, United Kingdom
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed March 30, 2014

These apartments are actually in Matagarda & are a pleasant 30 minute walk from Puerto Del Carmen, along the coast road. They are in a quiet area with no bars or restaurants in the immediate vicinity, the nearest are a 10 minute walk away. We stayed in a one bed roomed apartment, which was spotlessly clean, with a nice sized balcony.
We opted for 'room only' so can't comment on the food. There are 2 nice sized pools, but it was so windy while we were there, the coldest for 12 years apparently, that we didn't venture in.
These are nice, clean apartments with well kept gardens. Ideal if you want a quiet holiday.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank eatingforpleasure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this review, April 4, 2014
Dear Guest,

Thank you for your comments about your stay.
We are not located in the main strip as you say in your description. We are located in Matagorda which belongs to Puerto del Carmen. The cost of a taxi to puerto del carmen is 5€-6€. You can also get public transport.
There is a shopping center 6 minutes walk from Morromar.
We do hope to welcome you back in order you enjoy a better weather!
Best Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed March 29, 2014 via mobile

This hotel is clean, looks nice and has good staff, however the food choices and quality ain't the best. For example, who has peas, carrots, mixed veg, fried fish(looked like fish fingers) and onion rings for BREAKFAST? Over a week, these appeared a few times. I know they have budgets etc but surely toasties would be better at dinner time or as snacks. Pizza and hamburgers only was on menu once. Evening meal could have been better if the tables had tablecloths on them. Snacks consisted of biscuits, or cakes. The chips was anemic, im no food critic but i expect better. Another issue, was the presence of cats in the food hall and the proudly named 'cat cafe'. I had the unfortunate sight of a cat jumping onto a poolside table and start eating from the plate. Anybody who is a little bit vertically challenged has problems of reaching drink dispensers. Finally the animation team wasn't really that animated, only once did they ask for my group to participate in an activity. Hope the hotel sorts out these problems

Stayed March 2014, traveled with friends
Helpful?
1 Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this review, April 4, 2014
Dear Guest,

Thank you for taking your time to publish your impressions about your stay in THe Morromar.
I am sadly surprised to read your review about our all inclusive service.
About the vegetables for breakfast, we cater for many nationalities which do eat these products for breakfast.
Snacks are serverd in the pool bar for all inclusive guests from 12:00h till 13:00h and we have choice of hamburguers, chips and hot dogs depending on the day.
After lunch you find pastrie in the pool bar from 15:00h till 17:00h.
Our cats are obviously not allowed to entry the restaurant area. When the doors are kept open it can happen than it comes in, but we have already solved this issue.
We are already working in the drinks dispenser area in order to change the access to them. Anyway you have a step available if you need it.
I have already spoken with the animation team to encourage them to do more public relations and entertain our guests.
We do hope you give us the opportunity to welcome you back.
Kind Regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Apartamentos THe Morromar

Property: Apartamentos THe Morromar
Address: Calle Mato, 13 | Urbanizacion Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Morromar Apartamentos)
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Puerto Del Carmen
#24 Family Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Apartamentos THe Morromar 3*
Number of rooms: 221
Official Description (provided by the hotel):
Relax vacations in dreamy surroundings. Apartamentos THe Morromar is a modern three-star-complex offering you an incredible experience in the island of the volcanoes, Lanzarote. Apartamentos THe Morromar is located a few kilometers from the capital, Arrecife, and just five minutes walking from the Playa de Matagorda, a familiar beach of golden sand to go for a pleasant stroll. Lanzarote is also the ideal place for the practice of water sports thanks to its optimum climatological conditions. The complex, inspired in its design by the typical architecture of Lanzarote, features a total of 221 spacious and luminous apartments distributed over independent buildings. Furthermore, it disposes of two pools, a restaurant-buffet, a pool-bar, a lobby-bar, several multifunctional sport courts and a gym. Apartamentos THe Morromar offers entertainment, sports, leisure and relaxation activities for all family members to enjoy an incredible experience in unique surroundings. Dear guests, we are working on the optimization of our facilities to make your stay more comfortable. Herewith, we inform you that our secondary pool will be closed due to refurbishment works. The expected closing dates will from 17.04.17 till 30.06.17. We put at the disposal of all our clients the main pool, which includes the children´s pool. We apologize for the inconveniences. Apartamentos THe Morromar ... more   less 
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Also Known As:
Sol Morromar Apartamentos Hotel Puerto Del Carmen
Sol Melia Matagorda
Sol Morromar Lanzarote
Sol Morromar Apartamentos Matagorda
Apartamentos THe Morromar Lanzarote/Puerto Del Carmen

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