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“Lovely relaxing holiday”

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Apartamentos THe Morromar
Ranked #38 of 91 Hotels in Puerto Del Carmen
Reviewed November 11, 2013

We stayed as a party of seven for two weeks at this complex. The staff are all very friendly and always had a smile or said hello when we passed them which was nice. The apartment was quite spacious with good size balcony and sea-view and plenty of wardrobe space one of which contained a safe which has to be paid for. We were on this holiday as a family to celebrate my belated birthday and management left a bowl of fruit and bottle of wine which was a lovely thought and much appreciated. We were left letters asking us if we would like to attend a cocktail reception to meet the staff but unfortunately those days were when we had booked excursions on the island and could not attend. The time of the cocktail party was 12pm and we think around 5pm before evening dinner would possibly have been better as most people seem to be out at around that time.
My grandaughter enjoyed the miniclub and made a few friends.
The food was good and we always found something nice to eat.
The entertainment which we saw was good and two of our party entered the Mr. Morromar competition. They didn't win but we all had a laugh. On two of our sundays there was a guy singing with guitar etc. and he had an amazingly good voice and we ended up dancing after a few drinks as he seemed to be able to sing and play just about anything so we recommend that people go to see him as he's very good.
Just a thought regarding the entertainment... All the acts seemed to finish quite suddenly with nothing afterwards. There is good music playing afterwards but we think that it needs to be done in a D.J. sort of way with someone encouraging people to get up to have a dance for an hour as most people seemed to want to but felt too shy.
Anyway this is a lovely pretty complex and we all had a good time and will come back one day.

Room Tip: Do try to get a seaview as its lovely to see the planes coming in to land.We walked along the promen...
  • Stayed: October 2013, traveled with family
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1  Thank Sunshine5375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded November 12, 2013

Dear Guest,

Thank you very much for your comment! We are very glad that you and your party have had a good time in our complex.
Regarding the cocktail, it is our aim that our guests are satisfied and feedback is always apreciated. The cocktail is a good oportunity for it, so we will take into consideration you suggestion!
As to the entertainment, I have already mentionied your comment to them and we will see what we could do about hat.

Maybe next time some of you might winn the Mr. Morromar.
Best Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 9, 2013 via mobile

Sorry not a review but have tried email and FB but no reply and I know the management check this page. Does anyone know if the morromar apartments have pool towels available for guest hire? Travelling with hand luggage for short break and would be good not to pack towels.

Stayed: October 2013, traveled as a couple
4  Thank hobbyhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded November 11, 2013

Dear Guest,

We usually also reply on e-mails, you should check if you have written to the right one.

We can offer you some beach towels, just ask at the reception when you arrive.

Best Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

just back from a lovely break in the morromar apts in lanzarote.
the apts are very clean and the pool aeras are kept spotless.
went inclusive and the food was very good.my daughter loved the mini club.
Daniel at the pool was very friendly had a nice word for every body.
I will be returning to these apts again.liz from ireland

  • Stayed: November 2013, traveled with family
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6  Thank liz d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded November 7, 2013

Dear Liz!

Many greeting to Ireland! We are very happy that you have enjoyed your holidays with us! I will pass your words to Daniele! Pleased guests are our motivation!

Untill next time,
Best Regards,
The Management

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Reviewed November 4, 2013

stayed a week , says snacks included in all inclusive but not to be found ! food was good , staff were happy , put me off with incident in restaurant which involved a leaky air conditioning , that dripped on table which left puddle on floor , i slipped then another person slipped , told staff who knew but did nothing till a young girl fell over with a plate in her hands .

  • Stayed: October 2013, traveled with friends
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Thank garry_brown_1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded November 5, 2013

Dear Guest,

Thank you for writing your comment here.

As it says in our brochure, we have a snack bar that can be found by the pool bar every day from 12:00 untill 13:00h. We are sorry that you didn´t know about the time or location, we could have told you that while you were here.

Regarding the safety, we really want to appologize for the inconveniece. This should not have happened.

All in all, I will pass your kind words about the staff to them.

We hope you have had a lovely stay with us and that you might visit us again.

Best Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

Having spent a week at Morromar , we left wishing we would have stayed another week. When we arrived the reception the staff were helpful and friendly, as were all the staff (actually seemed happy to work there), which was great.
The hotel was immaculate and the all inclusive is very good value for money.
All the staff including maintenance workers and cleaners were very polite, friendly and helpful!
Breakfast, Dinner, and evening meal including snacks after dinner were more than what you could ask for and the range was plentiful.
We have a 1 year old and a 7 year old that thoroughly enjoyed the holiday thanks to the Morromar! There is a great kids clubs and entertainment!
Can only think of one negative for this fabulous hotel and that is there was no coffee available at meal times after breakfast, but that's just being very petty I know! I cannot think of anymore negatives for The Morromar! It made our holiday! So much so we can't wait to come back :)

  • Stayed: October 2013, traveled with family
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1  Thank Laura Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded November 4, 2013

Dear Guest,

It is such a pleasure to read that you have had a good holiday with us! Our staff is our biggest asset and I will gladly pass your comment to them.

We hope you will visit us again!

Best Regards,
The Management

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Reviewed November 2, 2013

Just arrived back in the UK after a weeks' AI stay at the Morromar Appartamentos. Staff were generally attentive and helpful. Food was ok - but could perhaps have a little more choice (especially with deserts). More than 1 week would get a bit boring (food). Rooms are ok if a little basic but clean and well maintained. The pools are great, with the adults pool a little quieter - no problem with sunbeds! There were a couple of problems with drains leaking (one outside our balcony which was remedied quite quickly) and another by the gate exit near the adults pool (this occurred on the morning we were leaving and we had to use the reception exit to leave (not sure how long this took to remedy as we left 20 minutes after it first occurred).

Generally a nice stay - only 5 - 6 minutes from the airport - a 6 - 7 minute walk to the beach. The complex is clean and tidy and well maintained.

Stayed: October 2013, traveled with family
1  Thank ROB H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded November 4, 2013

Dear Guest,

Thank you very much for you comment. We are glad that you have had a good holiday with us. Regarding the food, we are already working on it to improve our dessert variety.
As to the drains, we hope this will not happen again. On the day you left it was cleaned as soon as possible.


Best Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

We spent 11 nights at Morromar, and chose it after checking against reviews of other hotels. And we were not disappointed.

The apartments are 2 storey high and the area is like a little village, which gives the complex a friendly aura, and helps to mingle with other people. We prefer this to a high rise hotel. The rooms were spacious and clean but could have done with air conditioning. We slept with our windows open as some nights it was too hot .

The staff were all very helpful and friendly at all levels, and nothing was too much trouble for them. We were very impressed that the manager made herself known to the guest and was very accessible if the need ever arose. She clearly cares about the hotel, the staff and the guests.

We stayed all inclusive, the food quality was very good , with plenty of choice including for those guests with special dietary needs, (like celiac, or low fat etc),

There was entertainment almost every night, but not enough sitting space for everyone as the hotel was running on full capacity when we were there. This however is a known problem and management are currently working to improve the situation.

All in all we had a great time there and would most certainly recommend Morromar Apartments to anyone. We'd like to thank all the staff for making our stay pleasurable and memorable.

  • Stayed: October 2013, traveled as a couple
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1  Thank CorinaSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded November 4, 2013

Dear Corina and Steve!

Thank you for your comment. It was a real pleasure having you here and we are glad that you have also enjoyed your stay!!! I will pass your greetings to the staff!

Untill next time,
Best Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Apartamentos THe Morromar

Address: Calle Mato, 13 | Urbanizacion Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Morromar Apartamentos)
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Puerto Del Carmen
#24 Family Hotel in Puerto Del Carmen
Price Range: $87 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartamentos THe Morromar 3*
Number of rooms: 221
Official Description (provided by the hotel):
Relax vacations in dreamy surroundings. Apartamentos THe Morromar is a modern three-star-complex offering you an incredible experience in the island of the volcanoes, Lanzarote. Apartamentos THe Morromar is located a few kilometers from the capital, Arrecife, and just five minutes walking from the Playa de Matagorda, a familiar beach of golden sand to go for a pleasant stroll. Lanzarote is also the ideal place for the practice of water sports thanks to its optimum climatological conditions. The complex, inspired in its design by the typical architecture of Lanzarote, features a total of 221 spacious and luminous apartments distributed over independent buildings. Furthermore, it disposes of two pools, a restaurant-buffet, a pool-bar, a lobby-bar, several multifunctional sport courts and a gym. Apartamentos THe Morromar offers entertainment, sports, leisure and relaxation activities for all family members to enjoy an incredible experience in unique surroundings. Dear guests, we are working on the optimization of our facilities to make your stay more comfortable. Herewith, we inform you that our secondary pool will be closed due to refurbishment works. The expected closing dates will from 17.04.17 till 30.06.17. We put at the disposal of all our clients the main pool, which includes the children´s pool. We apologize for the inconveniences. Apartamentos THe Morromar ... more   less 
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Also Known As:
Sol Morromar Apartamentos Hotel Puerto Del Carmen
Sol Melia Matagorda
Sol Morromar Lanzarote
Sol Morromar Apartamentos Matagorda
Apartamentos THe Morromar Lanzarote/Puerto Del Carmen

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