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Apartamentos THe Morromar
Ranked #39 of 91 Hotels in Puerto Del Carmen
Reviewed September 18, 2012

Pretty basic - definately needs some help in places.
Food was good, lots of choice and a nice layout in the restaurant area. Definately a family resort.
Bar area was busy at night and there was entertainment on each night (not the best - but ok).
Was a nice week and the local town was a pleasant stroll away. Some really nice art on the seafront. Room was clean but could of done with a lick of paint. It was nice to have the lounge area. We were worried as we were next to reception and above the shop - but it was really quiet at night. Our all inclusive option was good value. You are very near the airport (which kept the cost of taxi down) but we certainly we're not bothered in the slightest by planes - it wasn't intrusive at all. In fact it was quite interesting to walk via the sea front towards the runway.
Staff were nice & smiley - even when busy. Dont think I would of liked the location if I had mobility issues as the seafront is 10 minute walk - down hill in places, and its right on the edge of Puerto Del Carmen. The port itself is easily an hours walk along the seafront or short taxi/bus ride away.

  • Stayed: June 2012, traveled as a couple
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Thank Saraandstuart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded September 19, 2012

Good Afternoon,

First of all we would like to thank you for publishing your impressions about our Apartments.
We would like to thank you for your comments and we are glad to know you enjoyed your holidays with us.

We hope to welcome you very soon.
Thank you,
Best Regards.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed September 18, 2012

Let me first say that Lanzorote is one of the best countries that I have visited and would return in a heartbeat just not to this hotel.

We (me, my partner and my brother) have just returned from a week 'All Inclusive' at the Morromar from the 5th - 12th September.

We did as most of the other reviews had advised and took a taxi transfer to the hotel, which was fantastic as we were there within 10 minutes of leaving the airport and it didn't cost no more the 10 Euro's.

We arrived at the hotel to be greeted by an extremely friendly gentleman who gave us our room key and explained that he had upgraded us to a 2 bedroom apartment free of charge which we though was fantastic. We then dropped our bags off in the apartment to find that the décor was dated but I expected this as they do not differ too much from the photo's.

After unpacking we decided to go and get a bite to eat as we had a long day travelling and was all a bit peckish and this is were it all started.....we were greeted by children of no more that 5 years old unsupervised running around, touching all the food before returning it for other people to consume. They were climbing all over the worktop and using a toasty machine and just putting cheese in, it was a real mess. We quickly vacated this area to return to the apartment to find ants in the bedroom, in the bathroom and all over the kitchen worktops. We proceeded to try and kill them all with no avail so we decided that when we were going to dinner in the an hour or so to let the reception know. We went to reception and complained and we got the lady who is not helpful at all. She advised that she would send the cleaner down. After returning from dinner we find that nothing had been done apart from leaving a can of ant spray on the side.

We were told the rooms were cleaned every day bar Wednesday and Thursday. I am not sure what their view of cleaning is as all that was done was the beds made (no clean linen) and fresh towels. My partner swept up after the maids had been in and found more dead any and flies than i care to remember. Put it this way you could not walk round bare foot as your feet would be covered in dust and dirt.

As many people know Lanzorote is a windy country and therefore should be accomodated but we found from around 2pm onwards there was a loud whistling through the window. With a bit of filler or something this could be avoided.

The food at the Morromar was OK if you liek chips and salad. You had a choice of 1 meat and 1 fish each day. Apart from the different meat and fish each day the rest is the same. Breakfast is the same. Alll in all very boring.

I did not stay round the pool in the daytime as the chlorine smell was so strong it gave me a headache so we went into Puerto Del Carmen by taxi (less that 5 Euros) and went on their lovely beach.

I would say that if you are looking for a cheap hotel, just spend a little more and go somewhere else. I have stayed in 2 stars better than this.

Puerto Del Carmen is lovely and would return. We hired a car for 3 day and visited many places that the island has to offer and would recommend this to anyone who like to explore rather than sitting round a pool for a whole week.

I hope this helps.

Room Tip: Always stay on the top floor then at least you have not got people coming in at all hours drunk on t...
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  • Stayed: September 2012, traveled with family
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4  Thank LeanneandPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded September 19, 2012

Good Afternoon,

First of all we would like to thank you for publishing your impressions about our Apartments. Opinios like yours help us to improve our day to day efforts to offer a better service.

We are very sorry to know you encountered some inconveniences during your stay.
Regarding the cleaning, we do have every day except Wednesdays and Sundays. Towels are changed 3 times per week and linen twice.
Our Restaurant offers a full english breakfast which includes many products that is why we follow a standard day after day. Regarding lunch and dinner you have salads, fish, meat and pasta as regular basis.
The swimmingpools are cleaned and mantained acording to spanish laws of health and safety and we have not had any problem related with chlorine.

We do hope you give us the opportunity to welcome you back to Morromar.
Thank you,
Receive our best regards.
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2012

My wife and I returned from the Morromar on 13 September after a two week stay. Overall we had a very relaxing and enjoyable stay. We went self catering as we like to enjoy the local bars and restaurants but half board and all inclusive are available.
We went on a Jet 2 package and I e-mailed the apartments just after booking and asked would a sea view be possible as I had read from previous reviews that these were the bigger rooms.
We were not disappointed. On arrival a very pleasant receptionist checked us in and gave me the keys to our room which turned out to have superb views over the immediate area to sea.
The apartment had everything you need. A small kitchen area with a two ring electric cooker, kettle and toaster. A nice sized lounge area with pay to view telly if you like that sort of thing. An ample bathroom with shower and a nice twin bedroom. The apartment was spotless and the towels and bed sheets were changed on a regular basis. I was told that the bar on site was good and the entertainment also but as I already mentioned we like to explore the local entertainment and bars. I would certainly return to the Morromar in the future.

Room Tip: We were in room 114 which enjoys superb views over the sea and is quiet as well.
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  • Stayed: September 2012, traveled as a couple
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1  Thank Stephen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded September 18, 2012

Dear Guest,

First of all, we would like to thank you for having spent your valuable time on publishing your impressions about your recent stay in Morromar.
We would like to thank you for your comments and we are glad to know you enjoyed your holidays with us.

We hope to welcome you very soon,
Best Regards.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2012

I have been going AI for circa 15 years now, so hope this review is viewed as genuine and helpful? This is not a 4* complex, but it is a very competent 3*. Staff are all reasonably friendly and helpful. More help at the bar in the evening wouldn't have gone amiss, but a small queue is inevitable when some clients insist on going back to the bar for the piece of apple their cocktail didn't have and they're not going to eat! Room safe: 12e/ week, 6e deposit. TV you have to pay for, didn't bother. Kettle & toaster and fridge in room. No Aircon! Rooms however, spacious. Beds uncomfortable, should have asked for an extra pillow. Left bedroom window open overnight, no mossies! View from the balcony, overlooking the pool was good also. On the flightpath for incoming, airport 2-3km away, but they took off the other way, if you know what i mean. Food was plentiful and if you eat anything, you are going to put weight on! It was however, quite repetitive. Pork is plentiful...lets just say in a fortnight, we ate out once because the alternative to liver was some sort of stewy thing. Two pools, both reasonable. Sunbeds available at all times, every day. Animation team tried hard but evening entertainment was weak. Drinks and snacks always available. Please dont say the drink was weak. you can buy it yourself. It's all about the quantity in the glass my friend!!! What they did have was drinking water, through a cooler all day every day, well i was impressed! Hired a car and did the majority of the island in 2 full days. If ur going to the volcano, get there early cos the car park is not huge and it gets busy. Well worth the 8e entrance fee. There is a small centre on the coast 10mins away for oriental food and Irish hospitality. Car and bike hire also available.
Turn right at the sea front and stroll for an hour to get to Puerto del Carmen central. Lively place, lots of shops n restaurants. Turn left and do the same to get to Playa Honda. Left being interesting as you are likely to get an Airbus landing 50ft above ur head!! Enough now, I enjoyed my stay, was very good value for money £1250 2pers/2wks all inc. Weather was great, which was the main reason for going!!!!!!

Room Tip: We stayed in 318 and although near to reception was a very good location.
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  • Stayed: September 2012, traveled as a couple
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1  Thank gary k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded September 19, 2012

Dear Guest,

First of all, we would like to thank you for having spent your valuable time on publishing your impressions about your recent stay in Morromar.
We would like to thank you for your comments and we are glad to know you enjoyed your holidays with us.

We hope to welcome you once again.
Receive our best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2012

Star:
This is a 2 or at a push, 3 star hotel. Most of the staff are nice. There was a man on reception who could not do more to help. However the lady receptionist was the opposite -good luck with who you get. WIFI is an extra cost but most local bars offer free wifi.
Food/drink:
OK. The food gets pretty repetitive be prepared to go out for dinner. Includes: paella, chips, chicken, other meat options (always labelled turkey) over cooked vegetables, spaghetti, local fish. Puddings are bad- jelly, blancmange, little cake things and ice cream- (which has never seen ice or cream in its life- made up of just e-numbers with a really low melting point it made kids bounce off the ceiling). Breakfast is good: cheese, ham, bread, excellent eggs, something closely resembling bacon, beans, terrible “fruit juice”, good coffee, disgusting tea, fresh fruit, crepes. The meal times are long so theres no rushing. When its not a meal time there are snacks at the pool bar.
The alcohol is weak but free flowing. Served in glasses unless from the bar by the pool.
Weather:
The weather ( mid September) was glorious!
Location:
FANTASIC. DO NOT PAY FOR TRANSFURES- ITS 10MINS FROM THE AIRPORT (which is a quarter of the time it takes to queue up to check in to transfer and get to the coach).
If you go out of the back entrance you are 5 min stroll from the beach. Go right at the beach and you will find shops, restaurants and bars stretching a couple of miles. TIP- the further you go the cheaper the shops are! Recommend you get a taxi ( taxi rank just outside of the hotel) to the end of the beach ( will cost you 5euro including tip) and make your way back towards the hotel.
Pool:
The pools were lovely and well maintained. We had little trouble getting loungers but i imagine it would be difficult in busy season. Top pool -near bar,lively with music. Lower pool- smaller relaxed, quiet environment.
Rooms:
BAD. The apartments were clean and a good size but majorly out-dated. Decorated in the early 80’s, never updated. There is no air con and i can not stress how hot and sticky it was! The bath/shower was broken, tiles and mirrors were chipped, furniture was mended beyond its lifespan, tv (5 channels) and radio are about 15 years old, the beds are sooo uncomfortable, the pillows are like rocks the sheets are put straight on to the matrice- no protector or blanket so would have been sweated into by hundreds of people. The cleaners will sweep, make the beds and change the sheets 5 days a week. They don’t clean anything else. The curtains are broken and very thin so don’t block out light, due to the type of window you cant drape towels over them so you just have to sleep in the light.
Children
There was children’s entertainment day time and evening 5+ days a week. Including going to the beach and craft play, they were also entertained after dinner- dancing and singing in an attempt to tire them out. They had great fun.
Creatures
We had a couple of cockroaches in our apartment. They were dazed and i recon half poisoned by the hotel so were easy to dispose of. There are green parrots flying around which makes it feel very tropical. No mozzies or biting creatures at all.
Entertainment
If you go on excursions use the green company rather than the red/ orange one. Big price difference. The hotel entertainment was dire: karaoke, bingo etc. Goes on until about 12.00am. Problem is that the music is loud and keeps everyone awake. We just stayed up ( if you cant beat um join ‘um) but for those with kids or older -be aware there is no way you can sleep before they turn the music off.
Guest Nationality:
Mostly English. A few Germans. A few Spanish who shouted ALL the time. Mainly families and couples.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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2  Thank Emm1545889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded September 17, 2012

Good Afternoon,

First of all, we would like to thank you for having spent your valuable time on publishing your impressions about your recent saty in our Apartments.
All your comments will help us to improve our efforts in order to offer a better service.

We would like to thank you for your comments and we are glad to know you enjoyed your holidays with us.
Thank you,

Receive our best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2012

After reading alot of mixed reviews we decided to book anyway as we just wanted a quick,cheap get away.Our appartment 342 was clean but in desperate need of a refurb..room very warm on arrival..we had 2 hire the last fan from reception,the hotel grounds were very nice with 2 pool areas which were nice but alot of disrespectful people leaving cig dimps n cups 2fly about,people would reserve sunbeds all day without being on the bed once!sunbeds were limited and by the end of our holiday we were removing towels from beds just so we could sunbathe,i very rarely moan but the entertainment both kids and adults was very poor..my 3yr old girl was made 2 sit down everynight as she wasnt fast enough against kids bigger than her so she lost interest very fast,animation team nice but very repetitive!if u want a seat in the entertainment bit u better get there very early as we only managed to get a table once!seating area around bar very smelly and the toilets were disgusting!we had 2 complain about the lack of bar staff n large ques taking 30mins sometimes to get a drink this was resolved but still not great,the hotel location was perfect..quiet but not far from puerta del carmen where we went on a few occasions.never left a review in my life so this is an honest evaluation of the sol morromar in my opinion..i feel the hotel guests let it down the most..some very rude,ignorant people but on the other hand we met some lovely people too.. other than the entertainment/bar section and the sunbed situation everything was good,food was average always something there though,breakfast was strange they put allsorts out!Overall i had an amazing time but that wasnt down to the hotel it was what we made of it,we did most of the excursions,hired bikes,watched the planes flying over at night and enjoyed the irish bar in the square although we were AI it was a friendly fun atmosphere unlike our hotel,we would love to go back to matagorda just to a different hotel!

  • Stayed: August 2012, traveled with family
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5  Thank Hayley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded September 17, 2012

Good Afternoon,

First of all, we would like to thank you for having spent your valuable time on publishing your impressions about your recent stay in our Apartments.
Your comments regarding the entertainment will help us to imporve our efforts in order to offer a better service.
We do hope you give us the opportunity to welcome you back to Morromar.

Receive our best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2012

I've not long returned from my holidays with family and I am thoroughly pleased I had a lovely time. We went for two weeks all inclusive and got given two apartments close to each other. I was pleased with the room everything in full working order standard apartment very clean. Cleaners come around everyday except wed+sun which I found very nice. All staff are helpful and speak decent English. There are two pools which are lovely and always cleaned. The food is nice buffet for breakfast lunch and dinner. There was always something that I liked and I had a fry up every morning for breakfast haha. Restaurant always clean self service and when the restaurant is shut there's snacks and a bar all day which I love tequilas all the time!! 5 minute walk from the shoppig centre and the beach and a 5min taxi/bus into to actual town centre. Loved the location of the hotel because it's peaceful and it's relaxing. The entertainment is more kid based however if you look at it of you want a drink then the kids are entertained! Thy had bingo and a fantastic parrot show! Reception is open 24/7 and they are very welcoming. To add to some reviews already made th safe is 12 euros for the week which I thought was reasonable. The hotel was always cleaned and on request they will clean again (kids got sand all on the floor) . The are loads of excursions and days out we went to aqua park and it was wicked the buses pick you up straight outside the hotel an drop you back. Overall had a wicked holiday excellent value for money, everyone's allowed an opinion however I have just returned and was pleastantly shocked at the hotel after reading some bad reviews. Really liked my stay lovely hotel loved lanzarote and would go back again!!

  • Stayed: August 2012
    • Value
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    • Rooms
    • Cleanliness
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2  Thank EmmXXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded September 11, 2012

Dear Guest,

First of all, we would like to thank you for publishing your impressions about our Apartments.
Opinios like your help us to improve our day to day efforts to offer a better service.

We are very glad to know you enjoyed your holidays with us and do hope to welcome you back very soon.
Thank you for your kind words regarding our staff.

Receive our best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Apartamentos THe Morromar

Address: Calle Mato, 13 | Urbanizacion Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Morromar Apartamentos)
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Puerto Del Carmen
#24 Family Hotel in Puerto Del Carmen
Price Range: $83 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartamentos THe Morromar 3*
Number of rooms: 221
Official Description (provided by the hotel):
Relax vacations in dreamy surroundings. Apartamentos THe Morromar is a modern three-star-complex offering you an incredible experience in the island of the volcanoes, Lanzarote. Apartamentos THe Morromar is located a few kilometers from the capital, Arrecife, and just five minutes walking from the Playa de Matagorda, a familiar beach of golden sand to go for a pleasant stroll. Lanzarote is also the ideal place for the practice of water sports thanks to its optimum climatological conditions. The complex, inspired in its design by the typical architecture of Lanzarote, features a total of 221 spacious and luminous apartments distributed over independent buildings. Furthermore, it disposes of two pools, a restaurant-buffet, a pool-bar, a lobby-bar, several multifunctional sport courts and a gym. Apartamentos THe Morromar offers entertainment, sports, leisure and relaxation activities for all family members to enjoy an incredible experience in unique surroundings. Dear guests, we are working on the optimization of our facilities to make your stay more comfortable. Herewith, we inform you that our secondary pool will be closed due to refurbishment works. The expected closing dates will from 17.04.17 till 30.06.17. We put at the disposal of all our clients the main pool, which includes the children´s pool. We apologize for the inconveniences. Apartamentos THe Morromar ... more   less 
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Also Known As:
Sol Morromar Apartamentos Hotel Puerto Del Carmen
Sol Melia Matagorda
Sol Morromar Lanzarote
Sol Morromar Apartamentos Matagorda
Apartamentos THe Morromar Lanzarote/Puerto Del Carmen

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