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Hotel Riu Paraiso Lanzarote Resort
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Reviews (3,936)
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All reviewsswim up barasian restaurantmain restaurantcovered walkwayself serviceentertainment teampatio heaterson taplarge hotelsoft drinksquiet sidemattress topperroom in the main hotelquiet poolthe main blockevening entertainmentthomson reps
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Reviewed March 4, 2010

We chose this hotel because of a good experience with Riu in Gran Canaria and were not deluded.
Service and reception were prompt and kind. We asked for a change of room with a nicer view ( ours looked on to the bridge that connected the two buildings) and our request was immediately fulfilled without problems.
The rooms are nice and clean.
Thumbs down for the variety of the buffet. The only thing that changed every evening was the show-cooking and the meat or fish cooked on the grill.

  • Stayed: February 2010, traveled as a couple
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1  Thank girella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2010

First time visit to Lanzarote and first time stay at the RIU Paraiso in January 2010. I must say that we were pleasently surprised by this hotel. I was travelling with my wife and I know we can be fussy travellers but the RIU Paraiso was really a nice surprise and comes well recommended.

We stayed on the RIU Palace side which was connected to the main hotel via the boardwalk. We personally did not mind the 5-minute walk to the other side that some have complained about here but I can imagine more elderly people might find this a bit tiresome. Rooms were nice & clean, spacious enough for two people. Fridge, airco, balcony, bathtub, tv, beds, all as good as expected. Maybe only complaint would be the doors, so paper thin so you could hear everything that the occasional passers by were talking about. Oh, and the fixed hairdrier was quite poor, you could literally spend 30 minutes drying your hair without having any effect. The RIU Palace side might be a bit more dated then the main hotel but we didn't really mind this.

Hotel grounds overall very nice & clean. Two heated pools, normal pools, kids pool, plenty of sunbeds to go around. Nice interiors, good reception etc. Tourists staying at hotel were mainly older couples and families. Guests mainly composed of German and British tourists in their 50s. As we were mostly looking for peace and quiet this suited us just fine (although we were among the youngest couples in the hotel and we are in our 30s). Wi-fi at the reception. We used the gym daily on the palace side and found it to be good. Not too many people using it and enough machines for everyone to try out. Distance from the hotel to the city center is around 30-45 minute walk which we didn't also mind. Provides a good counterbalance to the amount of time spent eating and sunbathing.

Service was very good at the hotel. First time we tried an all-inclusive package and we were not disappointed. Staff was very attentive and friendly. Activity team was also good from what we gathered, not that we participated that much in the activities or shows, but it did seem most of the people were having a fun time and enjoying the daily activities that the hotel was offering.

Food: RIU Paraiso comes equipped with 4 restaurants, all that are available in the all-inclusive package. The main restaurant has varied food and changing main dishes that were very good considering. Of course when catering to hundreds of people, one cannot expect a top culinary experience but I would say the food was better than expected at the main restaurant and did not get "boring" after one week. Maybe in two weeks you might get tired with some of the foods that were offered but altogether, breakfest, lunch and dinner was very good plus varied at the main restaurant.

Outside the restaurant there was lunch served, nothing too special, burgers, fries, salad etc. We did notice the pigeons that were patrolling the area but I think there is not too much the hotel can do about it. The food was covered and we never saw that the birds were actually on tables or picking food from the trays. We also saw the staff measuring the temperature of the cold dishes so this means they are being attentive to hygiene standards, which is a plus. Bars served various alcohol beverages and these were available at any time. Beer, wine and juice was available at self service. During evenings it might get a bit chilly sitting outside in January but you can also stay in the club area or near the heaters so this was ok for us.

The Mexican restaurant was adequate with basic tacos and tortillas, nothing to write home about but a welcome change during the week. The Asian restaurant we did not find to be very good but this could be also due to the fact that we have travelled a lot in Asia and we know our way around the food. The asian restaurant had basically same kind of food that the main restaurant was offering but just served differently. All the "asian" flavours on offer were very, very basic. An adequate chinese buffet at best I would say. This is not to say that we did not appreciate that there was an asian restaurant at the premises, just that the asian food served was nothing special or particulary "asian", at least according to our (high) standards. The Canarian restaurant we did not have time to try, maybe next time.

All in all, we had a wonderful time and we would recommend RIU Paraiso. We had an excellent time and beside the few very small nitpicks, we enjoyed our vacation in Lanzarote.

  • Stayed: January 2010, traveled as a couple
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6  Thank Tequilazen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2010

We stayed here in January / February, 2010 with our two daughters, their husbands and baby daughters (2) and my wife’s mother and sister – four adjacent rooms in all. We were all inclusive with First Choice / Thomson.

The hotel appears relatively modern or, if not, is certainly well maintained. However it has one really major drawback – it is actually two hotels merged into one. The eastern half of the hotel is the former Riu Palace Hotel which is more or less mothballed and comprises largely bedrooms. Although there is a good pool at the “Palace”, the only facility for guests (apart from a shop, gym etc) was a bar which also provided cake in the afternoon. The swim-up bar was not being operated during winter months despite the pool being acclimatised and these months being supposedly the Canaries’ high season.

For everything else (all meals, evening bar & entertainment and reception) it was necessary to walk a couple of hundred yards through the pool area / gardens or along a bridge structure linking the two complexes. The novelty of this soon wore off and it became quite a tedious chore – particularly given that two of the party were over 60 and one over 80. It should certainly carry a brochure warning that it is unsuitable for guests who are less mobile or who have walking difficulties.

On the plus side the food was plentiful, varied and of good quality. The drinks good for all inclusive and the staff were pleasant. The hotel is reasonably well situated on the seafront.

One negative however was the fact that there is no inside bar – you have to sit outside and whilst you are under cover it can become quite chilly both during the day and in the evening (hence their gas patio heaters). Warm clothes were certainly necessary.

We would stay here again but would want a room in the main hotel rather than the Palace

  • Stayed: January 2010, traveled with family
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2  Thank Elburtonsmiffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2010

I read these reviews sometimes and think that I must be staying in the wrong hotels, for the reviews. Once again, going against negative reviews, we had a wonderful time. Food great, staff brilliant. A few Brits had a bit too much to drink, but they just made them selves look foolish. Not grown up and not clever.

  • Stayed: February 2010, traveled as a couple
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1  Thank yinisyang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2010

I have to start with saying I am not sure which hotel some of the complainants stayed in........... or maybe we were in a different frame of mind: who knows.

We ( two OAP's, two 17 year olds and us) arrived 31st January having left a snowbound Manchester. I won't comment on Manchester's inabilty to handle snow, as it is not relevant.

When we arrived the transfer was less than half an hour and the drop off was ok. In fairness to the hotel we were 5 hours late and they had several coaches arriving together which they would not have planned for, it was organised chaos but the staff were great and after a late lunch we got to our rooms without issue.

We had three rooms booked. I had emailed ahead as one of our group has mobility issues anmd although Thomas Cook knew I thought it better to tell the hotel direct. The hotel were fantastic and allocated us rooms with a very short walking distance from the bar and restaurants in the main part of the hotel, and they even managed to get us next to one another; though we had said this was not necessary. Reception phoned all of us on the first day to check the location was ok. They were 169, 171, 173.

I can't add much to what has been said before in terms of general comments as the hotel met typical Riu standards and the service was great.

Just a few observations relating to other comments:

* drinks are strong compared to other Riu's- we didn't tip for premium drinks we just made an effort to be friendly with the waiters: and the local spirits are not soft!
* wine, beer and sofrt drinks are self service
* entertainment was on the whole better than typical all inclusive holidays: and better than other Ruis we have visited.
* evenings are chilly but it is still 16 degrees so not cold- we had lightweight cardigans/ jumpers and it was fine
* food was freshly cooked and plentiful, the mexican restaurant was great. It alternates with the asian so check when you arrive.
* the old "Palace" side of the hotel is quieter and great during the day - swim up bar not manned but who cares.
* the evening entertainment was inside, with plenty of seating and ill positioned pillars, so if you want to see the shows have an early dinner and camp in your favourite spot:: we always managed to see the show and have a laugh arriving at about 9pm, so it was not an issue to us.
* disco was basic and small, but the girls loved it and the entertainment team looked after them - the guys who entertain all day run the disco too, so fair play they do a cracking job!
* the entertainment team are all nationalities, so language is not an issue - our fave was the italian guy with glasses, sorry can't remember if we got his name.
* Watch floors which are slippery when wet - common sense rather than an hazard.


The only negative is that if you book trips through the rep, Thomas Cook for us the pick up point is about 500 yards from the back door exit from the hotel, no problem if you are able bodied. The one way system is apparently prohibitive when picking up from hotels so ask before you buy if this is an issue for you.

We hired an electric scooter which cost £75 for 6 days which was expensive and not the best quality. Maybe something to check out before you travel if this is important to you.

Hope this helps you all, happy holidays, the girls are already planning next year!!

  • Stayed: February 2010, traveled with family
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3  Thank Sues2910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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