We booked this hotel as a RIU class member and on arrival at the check in desk we were told to leave our passports and come back in 20mins to be checked in as there was a tour operator party of 6 who had just arrived behind us. My partner explained we were not with the group and had booked directly with the hotel and expected to be checked in. When we asked to speak to the manager he was rude and offered us jobs if we could do his job better. Disgusting attitude!!!
The food in the hotel is atrocious. It was warm at best. Even if you go in as soon as the restaurant opens. We sometimes had fish/meat that was not even cooked all the way through. The food was repetitive in the main restaurant so we tried the themed restaurants which were not dissimilar and due to the volume of people were no longer relaxing option. The cutlery and glasses were stained and dirty both in the restaurant and at the pool bar and as a result my partner was ill for 2 days with an upset tummy. After this, we ate out for the rest of our stay.
The rooms are very basic and dated but clean. Noise travels a lot through this hotel if you stay in the main building.
We would not return to this hotel or any other RIU hotel if this is how we are treated.
- Official Description (provided by the hotel):
- * Located 30 m from Playa de los Pocillos beach * Two 2-story main buildings and 1 or 2-story annexes * 2 km from Puerto del Carmen * 400 m from various shops * 8 km from the airport * 300 m from a bus stop * Credit cards accepted: MasterCard, Visa, Diners ... more less
- Reservation Options:
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- Also Known As:
- Clubhotel Riu Paraiso Lanzarote Hotel
- Riu Paraiso Lanzarote
- ClubHotel Riu Paraiso Lanzarote Resort Puerto Del Carmen