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Hotel Riu Paraiso Lanzarote Resort
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Reviews (3,935)
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All reviewsswim up barasian restaurantmain restaurantcovered walkwayself serviceentertainment teampatio heaterson taplarge hotelsoft drinksquiet sidemattress topperroom in the main hotelquiet poolthe main blockevening entertainmentthomson reps
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Reviewed February 17, 2014

We weighed up the good and not so good after our stay over the past week. The hotel is in a great position near the beach and the staff are extremely helpful and friendly. I can't agree with some comments that the food is great; it's par for the course for mass catering. The main dining room is an extremely unpleasant place to be - it reminded me of Times Square in the rush hour. We avoided it most evenings by using the themed restaurants where the food was only marginally better, but the atmosphere was calm and peaceful.Our beds were the hardest and most uncomfortable we have ever encountered. There is nowhere "cosy" to shelter when the weather is bad - we had a couple of windy days and the place was decidedly chilly, especially the open air bar and snack area. We hired a car from an inexpensive and highly efficient premises 150 metres down the hill from the hotel - definitely worth a visit!

Room Tip: Rooms on the side where the bar and restaurants are have a definite advantage.
  • Stayed: February 2014, traveled as a couple
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1  Thank mark g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

This was meant to be a my birthday treat but our experience of staying in the Club Hotel Rui Paraiso has been by far the worst hotel experience I have ever had!!!

Our alarmbells started ringing as soon as we arrived at the airport as there was no-one waiting for us and inform us where to go so we had to make our own long way to the transfer bus which we eventually found by asking a complete stranger....Then once on the bus (after having waited for at least three quarters of an hour) eventually the repp, called Henry, appeared at the last minute telling us that he had lost lots of his information leaflets on the way to the bus due to the strong gale force winds! This seemed such a lame excuse and the result was that we ended up with no information about the hotel at all.....

Once at the hotel things went from bad to worse as no-one at reception seemed prepared for the arrival of a large group of people! In fact, they appeared completely overwhelmed and disorganised and told us to leave our luggage in the entrance hall, have a meal, come back in an hour or so and then they would have the room allocation ready...what a start of the holiday I had been looking forward to for such a long time.......

Eventually, when we came back, we were allocated a room on the ground floor right next to the reps area where constant noise throughout the night from loud customers staggering in drunk completely prevented us from sleeping...

To top it all I got food poisoning the next day due to the lousy restaurant food which tasted overcooked, was luke warm in temperature and clearly lacked any kind of basic standard of hygiene. After a sleepness night the next morning it became clear to us that we did not want to stay in this dire place any longer so we called in the so-called "help" of the two local reps Laura and Henry.

What a joke they proved to be! They seemed to be more interested in selling day trips to their numerous customers than they did in our understandable reasons for concern and both Laura and Henry did not have the remotest clue in how to deal with any problems or complaints!

When asked to be referred us to the Thomson Area Rep on the island to discuss a possible transfer to a better hotel they initially refused to disclose the name of the rep. Eventually, after a lot of hassle Henry let us speak to him but it equally proved to be to no avail... The TAR's handling of the probelm was another good example of incompetence and someone sufffering from the so called "closing ranks syndrome"....

In the end we were completely left in limbo and had to arrange everything ourselves as well as fork out a lot of own hard earned cash to enable the transfer to take place!!!

This hotel needs to be avoided at all cost

Room Tip: Don't go there if you want value for money
  • Stayed: December 2013, traveled with family
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8  Thank Mimilus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2014

We stayed here in Jan/ Feb for 11 nights and were highly delighted with the service and friendliness of all the staff, nothing was too much trouble for them. Any problems were soon sorted e.g extra pillow brought and TV re-tuned.
Our room was in the main block on floor 2, ideally situated for the bar, theatre and restaurant and very quiet. It was spacious, comfortable and appeared to have been recently re-furbished and had the welcome addition of a free safe and fridge. The bathroom was huge with a powerful shower.
Food at the hotel was excellent, plentiful, well cooked with staff always replenishing the dishes. However the restaurant was always busy with tables very close together, fine if people were friendly at the next one, not so good if they weren't. The Asian, Canarian/Mexican restaurants were more spacious with tables spread out.
All the hotel was very clean and tidy with beautiful gardens, the swimming pools were clean and surrounding areas kept tidy with hundreds of sunbeds and parasols. There was only one bar in the main building downstairs, although you never had to wait long for a drink. This was open with screens, so could be cold at night, we took our drinks into the theatre to be warmer. Entertainment was very good with the animation team working very hard and putting on some excellent shows.
Overall an excellent hotel.

Room Tip: Rooms in the main block are nearer to the restaurants, bar and theatre.
  • Stayed: January 2014, traveled with friends
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2  Thank poppyday39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2014

Just returned from the above Hotel and was very impressed with virtually everything. On arrival, because I have a Riu membership card, although I have not stayed in a Riu Hotel for some years, my Husband and I were upgraded and given a suite overlooking the swimming pool and with sea views. The Hotel is split into two separate parts, each having its own swimming pools, in each case one pool is heated one is not. The gardens are beautifully maintained The Hotel is in a very good location, it is extremely clean, the staff are very friendly and helpful. The food is what one would expect from a very large Hotel, catering all inclusive for a lot of people, but there was always something on the menu that one good enjoy. The only downside was that one had to walk along a wooden walkway to get to the main building for meals, don't wear high heels if you have to negotiate this walkway, also, although it has a roof, the sides are open to the elements and it does get cold of an evening in Winter time. I would definitely visit this hotel again.

  • Stayed: February 2014, traveled as a couple
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4  Thank Elfreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2014

We stayed for 10 days from Jan 20 - Jan 30 and although we had booked a package which included coach transfers as it is less than a 10 minute transfer, we chose to take a taxi from the airport; cost E16,00.

Having already had a week at the hotel last October we knew what to expect and were not disappointed. Some people have commented on the walk over the bridge to the other part of the hotel which is generally much quieter than the main building - personally we like it and asked for a room there. You have the choice of several routes either via the gardens which are beautiful and immaculately maintained or by the bridge and it is only a few minutes.

We found the food to be varied, of good quality and well presented. The show cooking allows you to select freshly cooked meats and fish; vegetarians are well catered for although the vegetables themselves can be a bit overcooked. We ate again in the speciality Asian and Mexican restaurants which are are less impersonal than the main dining area and it is an idea to book these when you check in as the places fill up quickly. There have been a few comments about the closeness of the tables in the main restaurant - it has never been a big problem for us and we've ended up in conversation with people from Scandinavia, Germany and Holland, which puts our language skills to shame!!

The entire staff are so friendly and helpful and go out of their way to ensure that your stay is a good one - I'm sure we'll go back many times more!

Room Tip: We emailed to ask for the annex and for a pool/sea view which the hotel were able to give us; it also mean that we had sun on the balcony from 10h00 to 18h00 - Room 2276
  • Stayed: January 2014, traveled as a couple
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3  Thank LoBo0915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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