We recently stayed for two weeks at this ClubHotel. Usually, as frequent RIU hotels visitors, we are used to the Half Board 'Palace' version of their offering. This was the first encounter with the ClubHotel 'All Inclusive' offering.
In the first instance we would recommend this hotel. Right from the very start of our experience, the staff were exceptional, pleasant and always have a morning, afternoon, evening or general greeting given with a warm smile. Check in very simple. Special mention must be made to the room maids. They are an exceptional team and the rooms are always spotlessly clean, often with a greeting when you return to the room of a towel sculpture or bed spread - the Swan is great. On arrival we found our mattress so very hard (which is standard for spanish hotels) so just ask for a mattress topper if you are uncomfortable - so much better and no trouble for the team to sort for you.
We were located in the quite side of the massive hotel (the old Palace side) which was our preference anyway. The walk between the two blocks really isn't too much trouble. Just a general tip would be for any people with walking difficulties or disabilities, ensure that you email the hotel in advance to request a room in the main hotel side even if the noise levels are higher.
Sporting activities and other general activities during the day are great and children are very well catered for. The Entertainment team are great at motivating people. We did find one of the team to be way over the top with 'campness' and sometimes went a bit too far with the suggestive content whilst children were around - fun for the first couple of days - but too much after that.
A big PLUS for this hotel is the evening entertainment (with the same team who run the day activities). For an amateur entertainment programme every day was truly an eye-opener. Lots of laughs and smiles, great content and a breath of fresh air. The little short guy was so funny - a Norman Wisdom in the making. This side of the ClubHotel experience is SO VERY MUCH BETTER than the 'Palace' RIU offering which is mega poor.
Food was generally good even if a bit similar on most days. The main buffet restaurant was often packed but manageable, and all nationalities generally got on well without the usual pushy and rude problems from certain nations. We also experienced the Mexican and Asian restaurants and generally good, making a very nice change from the buffet side. Didn't do the Canarian restaurant as we have done this elsewhere and fish etc is not our thing. You MUST book well in advance at the reception for the days you wish to go to the speciality restaurants however.
The 'all inclusive' nature of the drinks ws also very good. Plenty of soft drinks, coffee, wine and a 'not too strong' beer on tap plus very generous measures of alcohol from the bar (vermouth four times the standard measure of the UK at least). The cocktails were popular but MEGA sweet so not for us. There is one major problem with this hotel however on the all inclusive nature of the drinks. if you are based in the noisier 'reception' side of the hotel you can get drinks very late and very early. If you are in the quiet side of the hotel you are left to the free bottles of water you get from reception. They do really need at least a soft drinks machine/coffee machine on level two of the quiet side (in the old Palace reception area) so guests over there are not short changed.
The Director of the hotel plus his team had to deal with some very stupid 'Brits and Irish' during our visit with regard to the standard RIU policy of LONG TROUSERS for men for the evening meal in the restaurants. Half way through our stay they tried to enforce this policy with some strength and some stupid people really did kick off and demonstrated some very immature attitudes. Being frequent RIU visitors this is very much a standard requirement and whilst in another country, just respect the requirement (it was also highlighted in the room's book of conditions of the hotel and also on our Thomson paperwork so there was no justification for complaints and tantrams). The only thing we will say about the whole policy is that whilst the long trousers policy is fine with us, maybe the management should also look at some of the ladies dress. A few of the idiotic complainers started to get their lady partners to turn up in shorter than shorts to prove a point. For balance maybe have a policy for the ladies too. But hey, it was actually a laugh as these people tried to prove a point but failed miserably and should be truly ashamed of themselves and most of the ladies were too large for the very short shorts anyway so just looked plain stupid.
Check out was simple. Our advice would be NOT to extend the room for an additional 45 Euros if you have a late flight back. Just try and extend your room check out time to 1pm Free of Charge and then book a Courtesy Room for a shower and freshen up a couple of hours before your transfer to the airport. Book this Courtesy Room at least two days before departure. You then do not have to find any more money.
One major dislike - the sun beds around the two pool areas are way too close together. Cattle herded would be an apt description and once again you get the mindless idiots laying towels out at 6 in the morning to get their chosen location. RIU enforce your own poilicies please (as with the long trousers) and stop the towel booking. We would not join in for the early morning 'must have that sun bed at all costs' attitude of some guests and nationalities so went to the lovely beach just over the road from the back gate and had space and time to relax.
This is a very good hotel with plenty to do, plenty of food and drink and very nice staff. We would recommend this hotel to everyone. We possibly will not go back however to Lanzarote for a while as we have now seen the whole island in the two weeks and done all the sights so not much else to do. Laying by a pool all day is for some but not for us. GO FOR IT THOUGH you will not be disappointed.
- Official Description (provided by the hotel):
- * Located 30 m from Playa de los Pocillos beach * Two 2-story main buildings and 1 or 2-story annexes * 2 km from Puerto del Carmen * 400 m from various shops * 8 km from the airport * 300 m from a bus stop * Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- Clubhotel Riu Paraiso Lanzarote Hotel
- Riu Paraiso Lanzarote
- ClubHotel Riu Paraiso Lanzarote Resort Puerto Del Carmen