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“A hot and enjoyable week in Lanzarote”

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ClubHotel Riu Paraiso Lanzarote Resort
Ranked #18 of 91 Hotels in Puerto Del Carmen
Certificate of Excellence
Reviewed August 11, 2013

We went to the Riu Paraiso during last week of July (2013), two adults and three children. We had adjoining rooms in the reception part and worried it would be noisy, but it was quite bearable; the entertainment downstairs did not go on too late.

The hotel is very clean and has an army of staff working hard to keep it in good order. The staff were all very friendly and helpful.

The beach is located just over the road; the only problem we had was that it was too hot to use! It was possible to swim in the sea - seemed quite clean and lots of lifeguards. The hotel pools were busy but we could usually get a sunbed not too far away. We loved the swim up bar.

We went with Thomson and booked the trip up the volcano with them which we found worthwhile and value for money, even for five of us. The kids loved it and we stayed for a meal in the volcano restaurant. The coahc trip up the mountain can get a bit hairy! We booked the submarine trip in the town (rather than via Thomson) as it was much cheaper; this was also very well received by all of us. A real submarine which takes you down 100'.

We hired bikes from Flitsons rental shop on the main street, not too far from the hotel. We had a look at a couple of others and Flitsons was best value; they were also very friendly and helpful. Their deal included helmets and locks. The cycle paths were great (much better than those we have in England) along the sea front. We hired the bikes for 24 hours and on the second day went out early before it got too hot. It was quite easy to reach Arrecife.

Riu Paraiso is just a few minutes from the airport so transfer time was neglible; when we arrived at night the hotel had laid on an evening meal for late arrivals.

Hotel entertainment staff very busy and orgainising events all the time. Some of the evening entertainment was not really hotel stuff - their attempt at a French farce did not suit many there - although the outside acts were very very good.

The all inclusive deal was great with ready access to food and drink. The food arrangement particularly suited the kids (especially the fussy ones). Although quality was not top notch we could not fault the quantity and variety. We tried the Mexican and Asian restaurants which are just variations on the hotal buffet theme.

Disppointed that Thomson don't do proper meals on their flights any more; you could buy a sandwich/panini but not great quality and quite expensive. We have usually pre-booked the meal. They also had no inflight entertainment. Other than that the flights were very good and everything ran to time.

We thoroughly enjoyed our week at the Riu Paraiso and would recommend it as a great location for a family holiday. Loads to do and weather was great.

  • Stayed: July 2013, traveled with family
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3  Thank BowcockFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 9, 2013

Just returned from a week at this hotel and it was great! Read some good and bad reviews before we went but decided to be open minded and it paid off. The hotel is in a great location, near the beach and you can walk to Puerto del Carmen quite easily. The rooms are spacious enough, very clean, air con worked well. The restaurant was huge, the food was good and varied enough. We tried both themed restaurants but preferred the main one. Being able to serve your own drinks is a bonus and there were no queues. It did get busier towards the end of the week so could be queues for food I suppose. Saw about three cockroaches all week, no mosquitoes at all so felt a lot happier. We didn't really bother with the activities and the evening shows but plenty of people did and they all seemed happy with everything. We did walk over to the other building a few times and it wasn't quite the trek we thought it would be. I suppose it could be a bit of a pain if you are staying there, having to walk backwards and forwards for meals but didn't seem too bad. Would recommend a visit to Puerto del Carmen and to Rancho Texas. Hiring a bike was good fun and there are cycle lanes everywhere. This hotel has four stars and that's what it is. If you want a la carte food and top quality drinks then choose five star. There was always something different to eat and the fish was very fresh and delicious. What could be improved - the pillows are very firm so softer ones could be provided and some places could do with a lick of paint but neither of these things is such a big deal. The only 'problem' for me was the parents who allow their children to run around screaming and jumping on others in the pool and they have no idea where their kids are or what they are doing. We had a nine year old with us so I am not a grumpy old so and so!

  • Stayed: August 2013
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7  Thank Carol E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013

The Family Holiday was booked via Thomsons no problems with the booking

Flight slightly delayed as there had been an Incident on the Motorway which prevented cabin crew getting to the Airport on time other than that no issues on either flight .

Hotel short transfer from Airport

Hotel VERY clean VERY friendly Staff rooms very adequate as not much time spent in them .

The Food and service is faultless varied menu freshly cooked

The pools are clean as is the terrace .

The rooms are cleaned daily and often a towe l "animal" was left in the room which was appreciated and created a smile .

The hotel is vast elieve it was two hotels converted to one , there is a lot of walking to the rooms etc the Bridge is clean and obstacle free .

The bar service is excellent

The entertainment staff work hard and look after young children very well ,evening entertainment is good bearing in mind it is for several nationalities they translate it well .

The breakfast is varied and cooked to order should you want meat cooking to your liking the chefs were happy to do so .Excellent selection of food choices .

The beach is a short distance from the hotel over the road it looks like a man made beach with dark sands the sea is warm and clean.

The holiday was a great break I have no hesitation in recommending Riu as a Hotel group .The managers were on site and were around most days .

Thomson rep was on site and was approachable and pleasant .

The only negative we can say and its more of a suggestion when eating the ice cream it was in a bowl and melted quickly how about an ice cream cone or Lollies for the kids?

Room Tip: The hotel is vast if you have trouble walking you need to ensure you are in the main hotel area But...
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  • Stayed: August 2013, traveled with family
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2  Thank highpeak2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

we went to this hotel for our second time as a couple it was stil lovely as last time the food is very good and veried we enjoyed it there the staff are lovely very helpfull it is a lovely hotel to stay at we wil go back again we will recommened it to our friends the weather was hot the pools are very nice it is always easy to get a lounger round the pool if you forget to put our towles out .all in all a realy rice place value for money .we had a lovely room we had emailed them to ask for that room and when we got there we got the room we asked for .so if you dont want to keep going over the bridge ask for a room in the reception side .

Room Tip: rooms in the reception side are better saves you the walk over the bridge .
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  • Stayed: July 2013, traveled as a couple
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5  Thank Mandycavendish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

My family and I have just returned from a weeks stay at the Riu Paraiso, travelling with Thomsons on an AI package.

Flight was on time and thankfully, uneventful. On arrival at Arrecife airport, once luggage is collected we found a Thomsons rep who directed us to our coach. This is quite a walk away, up 2 travelators...round the corner...etc. Finally found our coach and waited...waited for others to join...waited bit longer... Eventually everyone showed up and we were on our way, however the Riu was the last hotel drop off. We had been told by friends that the resort wasn't far away and it would be worth getting a taxi, in hindsight with the waiting this is what we should have done, the short trip wouldn't have cost more than 10 euros.

As we arrived around 9pm, we were told to go and eat first then come back. I believe this is due to the number of guests checking in at the same time, however we were all tired, not hungry and just wanted to go to our room. A small debate started with the receptionist who politely insisted we should eat first, eventually a colleague checked us in, gave us our AI bands (silver for over 18's and blue for unders) a bottle of water each and told us where our room was. Our luggage followed quickly.

We were located in the other side of the hotel, across the walkway others have described, on the 4th floor. We had booked a suite, and to be honest I didn't think the extra money we paid for the room was justified. Yes the room was super clean, yes we had a nice large bathroom but first impressions, I wasn't overly impressed. As read in previous reviews, the beds are very hard! I like a nice firm mattress, but these beds are like boards. The pillows were very thin also, after a few requests we got extra pillows so that was better and we got used to the hardness, but it was still a shock at how firm they are.

There are no facilities on this side of the hotel, and it is quiet. This did not bother us one bit, neither did the trekking to the other side for dinner, activities or drinks. The boardwalk is long, but not tiresome and we alternated our journey between the quiet pool and the boardwalk so it changed the scenery!! There is a small shop, that sells English papers and other bits and bobs, located next to the gym, only open until early evening though.

We spent each day by the "quiet" pool, located near our room. I think the only reason it's called the "quiet" pool is that no activities are performed there. The sign said no balls/diving/inflatables but this was in abundance, and it was never quiet. The swim up bar was nice, and Pedro served us very well, working very hard. Children were able to order soft drinks, with my son having many chocolate milkshake s! As we were there when the hotel was full, a couple of days all beds were reserved by 8am. Unfortunately we also took to reserving beds, at 7.30am most mornings to ensure we were not at the far back. By lunchtime the area was full! Of course a few beds lay reserved but unoccupied, some until 3-4pm!!!

The main reason for my low rating of this hotel is the food. Some reviewers find it good, others not. I found it very repetitive, and thank god was only there a week! Breakfast options never changed, burgers/hot dogs/pizza and salads at lunchtime (at quiet pool) never changed. Dinner each evening appeared the same, with me struggling to find anything different. There wasn't any special themes, it was the same food. Yes there was a great selection of salads and fruits and presented beautifully, but hot food remained unchanged during the week. We ate at the Mexican and Chinese restaurants, these again are buffet style and made a lovely change, I wouldn't go over the top on the flavour and quality but i was grateful for the change. Having stayed AI before I was very disappointed with the food on offer, but understand how difficult it is to cater for so many. Also, you seat yourself during breakfast and dinner, and on a few occasions we found it difficult to locate a table for the three of us, wondering around the restaurant a couple of times before finding an empty table with no help to find somewhere from the staff. Help yourself to drinks, beer ok, wine poor.

On one day we took a catamaran excursion, booked through Thomsons with Catlanza. Excellent day, read my separate review for this.

The hotel is opposite a beach, with a main road running parallel. I had read on a TA forum that no sun loungers were available on this beach, we therefore did not go. However, driving past on the coach there were blue sun loungers and umbrellas a plenty and we were disappointed we didn't go. I do not know the cost to hire, but suggest a visit especially on busy days when the pool area is packed!

Overall, hotel is nice, it's clean, in a lovely area called Los Picollos and looked better than some hotels I saw. Presentation is excellent and the majority of staff are friendly and obliging and work very hard to keep it clean. It was just the food options that let it down in my opinion.

Tips: wifi in main reception is poor, very slow! A machine to purchase time is available (1 euro = 30 mins, 2 euros = 1 hour) but we lost connection quite a few times. Unless its urgent, I wouldn't bother.

Kids club consisted of much younger kids. My son aged 10 didn't fancy any of the activities, and when we looked it was mostly 5 year old German children. Lots of other children to play with at pool though, and one lovely German boy who proved language isn't a barrier to have fun!!

Would I recommend the hotel.....yes but with hesitation. Go understanding exactly what you are getting so you make the most of it...

Stayed: August 2013, traveled with family
2  Thank jennyjoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

Where to start?! This hotel has everything. Lovely pools, super hard-working staff, activities and entertainment galore, across the road from a stunning beach, all inclusive food and drink etc!

Just returned from a week there (stayed end of July/beginning of Aug) and had a lovely time. The majority of the guests are families but we were two young ladies in our 20s and there weren't many others like us, didn't matter though! Guests are mainly English and German with some Spanish and French among others.

The hotel from what I understand used to be two separate complexes that have now been merged into one. We were fortunate enough to have a room in the main building close to reception and all the restaurants and we didn't email in advance or request anything specific. We wandered over to the other building (it's not far!!) and found it to be very nice but as far as I could work out there are no restaurants on that side so it's just bedrooms and two pools so at night it was really quiet as it was away from all the entertainment. It does have a swim up pool bar though!!

In the main building, rooms are large and very comfy although the beds are a little hard. Rooms have a free safe and fridge, a few toiletries, bath and shower, tv and a good sized balcony. Also plenty of decent coat hangers, not the ones that you can't take out of the wardrobe properly!! Reception give you a big bottle of water per person on check in and you can ask for more whenever you want.

The pools are very pleasant. Don't bother taking towels as they have a towel system and you can exchange your used towels for fresh ones every morning. You can take them to the beach too.

The beach is across the road, it is beautiful!! Also strangely quiet considering it is peak season! (in fact we found the whole area almost like a ghost town although the hotel was full - it seems the increase of All Inclusive is to blame). The sea is warm and shallow for a long way, soft sand underfoot and fun waves - great for kids - felt very safe. The sunbeds are back too!

There is a constant breeze, sometimes gales! You have to tuck your towels into your sunbeds or they'll be in the pool! Plenty of sunbeds although if you want a particular spot I'd advise you to be out around 8am to reserve them. Maintenance staff work so hard and were always cleaning around the pool and terraces. In fact all the staff were incredible, from the restaurant and bar staff to the animation team and reception.

Food is delicious, SO much choice. It's AI, don't expect it to be michelin starred but it's tasty and although the selection was very similar each meal time there was always plenty of choice. I defy anyone to go hungry here and in fact a strict diet is probably what is needed when you get home! The main restaurant is huge so always noisy and busy but you can choose where you sit so you can escape to the edges if you want. There is also the Asian and Mexican/Canarian restaurants which you can reserve at reception for no extra cost. Make sure you go, they are even more delicious than the main restaurant and all of them are self-service buffets. You can help yourself to drinks at anytime - coke, fanta, sprite, water, wine, beer, tea and coffee and juice on tap, plus further alcoholic drinks available at the bar.

Entertainment team were brilliant, they have a really tough job working probably about 15 hours a day for little money but they always had endless energy and enthusiasm. They ran multiple activities in the daytime - aqua aerobics, rifle shooting, bingo, football, water polo, volleyball etc and then most nights they provided the show. We only saw one that wasn't great. The nightclub was a bit of a fail as nobody seemed to go!

There are a few shops and restaurants within walking distance but nightlife is limited, even in Puerto Del Carmen we found it to be quiet so not great for younger people.

I would say this is the perfect place for chilling out and if you don't feel the need to leave the complex or venture very far, but then there isn't a great deal to see on Lanzarote so you're not missing that much if you do stay on site. We visited the Aqua Park in Costa Teguise which was a fun day (I will do a separate review on this) but we didn't find there was much else to do which is why I wouldn't necessarily recommend this place to younger people or those who like things to do. However it is a stunning location - the beach is HUGE and unspoilt and the transfer from the airport takes about 15 mins so you can't complain. The harbour in the old town of Puerto Del Carmen is worth a visit for a bit more life. Overall a great week!!

Have a lovely time if you're going!!

Room Tip: Try and get a room in the 'main building' (the one by reception) and don't sleep with th...
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  • Stayed: July 2013, traveled with friends
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10  Thank BristolShortcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013 via mobile

Hotel was really nice and very clean. Only downside was the food. Very similar each night and day. The cocktails were very basic but overall would stay there agian. Staff were very helpful. Is a large hotel so can be quite a walk to the main activities if you are on the far side. Pool area very clean. Great holiday

  • Stayed: March 2013
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Thank woolly78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Paraiso Lanzarote Resort

Address: Suiza, 4 | Playa de los Pocillos, 35519 Puerto Del Carmen, Lanzarote, Spain
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Puerto Del Carmen
#3 Spa Hotel in Puerto Del Carmen
#10 Luxury Hotel in Puerto Del Carmen
#15 Family Hotel in Puerto Del Carmen
#15 Romantic Hotel in Puerto Del Carmen
Price Range: $177 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ClubHotel Riu Paraiso Lanzarote Resort 4*
Number of rooms: 598
Official Description (provided by the hotel):
* Located 30 m from Playa de los Pocillos beach * Two 2-story main buildings and 1 or 2-story annexes * 2 km from Puerto del Carmen * 400 m from various shops * 8 km from the airport * 300 m from a bus stop * Credit cards accepted: MasterCard, Visa, Diners ... more   less 
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Also Known As:
Clubhotel Riu Paraiso Lanzarote Hotel
Riu Paraiso Lanzarote
ClubHotel Riu Paraiso Lanzarote Resort Puerto Del Carmen

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