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“FANTASTIC HOLIDAY”
5 of 5 bubbles Review of Hipotels La Geria

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Hipotels La Geria
Ranked #8 of 94 Hotels in Puerto Del Carmen
Certificate of Excellence
Prestwick, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“FANTASTIC HOLIDAY”
5 of 5 bubbles Reviewed October 7, 2013

We have just returned from the La Geria Hotel after staying for 11 nights all inclusive. The hotel is great and food very nice and plentiful, all the staff were superb especially the bar staff and animation team who will do anything to make your holiday more enjoyable. Evening entertainment was really good. The only complaint we had was the all inclusive wine which was undrinkable, on one occasion we asked the barman at the pool bar for a glass of rose` and could not believe my eyes when he mixed white wine with red wine, OMG. Stick to the Cava it was lovely. We would have no hesitation to return to this hotel in the future.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Helena1144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELScanarias, Quality Manager Canaries at Hipotels La Geria, responded to this review, November 27, 2013
Dear Guest,
thank you for letting us know your impressions through TripAdvisor. We would have liked to talk to you during your stay at the hotel in order to improve the service received. We take note of your suggestions for improvement and encourage you to visit us on a future occasion so you can see changes.
Best regards from all the team of H. La Geria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Sutton, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed October 5, 2013 via mobile


We have been going to La Geria twice a year for 8 years and I think that tells you that we are very satisfied with the services and facilities offered.
Over the years there have been many changes to the hotel in respect of facilities and upgrading of the rooms. One thing that has remained virtually unchanged are the staff which, from The Reception team, Restaurant waiters and chefs through to the cleaners and maintenance staff all of whom are some of the best and helpful we have come across.
I should add that we also holiday to other hotels throughout the year along with the odd cruise so have a pretty balanced view of the hospitality business.
This hotel offers great value in respect of facilities and food and although usually full is never noisy or rowdy.
The food is fine with a good variety along with once a week a " Gala Night" when the range of food increases and a duo of guitar playing musicians serenade individual tables.
As with many hotels there have been cutbacks in certain areas such as extras in the bathroom and the quality of the cuts of meat used on the grill but overall still good value.
The only comment I have is that when we were here at the end of September the heaters that warmed the plates at the grill area were not working hence your food was served on cold plates and therefore cooled down quickly by the time you returned to your table. The heaters in the other food areas were working but many people did not realise this as the main area for plates is at the grill. There are always two soups on offer and are fine except that just lately they are in the serving heaters before being fully hot and have a tendency to be only just warm.
These are only minor issues but as food plays a major part in the holiday experience the management should address these as I am sure they come up in the guest reviews they pass out each week.
Although not a glitzy hotel it offers comfortable accommodation with a quiet environment .
I am sitting in The reception area of the hotel writing this prior to our departure so it's pretty up to date.

Stayed September 2013, traveled as a couple
Helpful?
2 Thank LondonLarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELScanarias, Quality Manager Canaries at Hipotels La Geria, responded to this review, November 27, 2013
Dear Guest,
thank you very much for your time and nice words used in writing this review.
We appreciate any comments made, specially those coming from loyal, habitual guests as you are the ones who can better compare and judge any improvement made.
We are always willing to improve, thank you very much for helping us to.
Very best regards from all the Team at H. La Geria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 29, 2013

Panda!
Having returned every year for the last 10 years obviously we are very happy with the hotel ,staff, accommodation and food. We are welcomed each year as 'members of a large family'. The restaurant staff are extremely positive, helpful and humorous. There is a wide choice of food, well cooked and appetising.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
4 Thank Alec D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 28, 2013

Just returned from 2 weeks all inclusive. The location is ideal and we found the experience to be fantastic! The rooms are excellent, the food is likewise excellent. The staff are fantastic. By far the best hotel in Purto Del Carmen. We will be returning next September.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Pauline4676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 27, 2013

I only stayed for one night but I really liked it. I am normally a fussy person with hotels but I couldn't fault this place anywhere. They had great service and the staff were very friendly.

They don't charge you for all the extras. We got free crazy golf and other activities. I would recommend this place for a family or romantic hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeighFH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 23, 2013

We stayed at this hotel for the first time, and we thought it was all lovely except food was never warm, when my husband mentioned this to the waiter in the dining area , he showed him the microwave , which shouldn't be the answer . The rooms were lovely and clean , and the animation staff were fun , and always lovely. The pool was nice , se bar staff were more friendly than others , and especially do in the poolside bar . We would stay again but not on an all inclusive basis because of the food not being hot.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Vanessaannmez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed September 21, 2013

We have just returned after a one week stay. The hotel was very good as were all of the staff .could not fault any one of them, cheerful and helpful. Rooms comfortable clean and modern. Really liked the strict no reservation of sun beds policy. I disagree with other reviews re the food. The cold buffet and salad bars were amazing but I found the hot food selection boring repetitive and not hot enough. the hotel is a bit far out of town but the local buses are cheap and reliable, unusually kept to the timetable . There were a number of holiday makers who were repeat guests so that says a lot. Would I recommend this hotel. YES.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maureen458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hipotels La Geria

Property: Hipotels La Geria
Address: Calle Jupiter 5, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Puerto Del Carmen
#4 Family Hotel in Puerto Del Carmen
#5 Luxury Hotel in Puerto Del Carmen
#8 Romantic Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hipotels La Geria 4*
Number of rooms: 242
Official Description (provided by the hotel):
The 4 star Hipotels La Geria Hotel is located in b>Puerto del Carmen, Lanzarote, and has 242 comfortable and spacious rooms distributed in four floors. It is ideal for your family holidays in Lanzarote. ... more   less 
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Also Known As:
La Geria Hotel
Hipotels La Geria Lanzarote/Puerto Del Carmen

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