We arrived here on Saturday morning 10 August 2013 at around 10.15 am. We had b/b paid for but were not allowed to have breakfast the first morning I was told,,I said we are flying home on 17 August at 09.30 so we will miss breakfast 2 days then. I was told I could order a packed lunch for the last morning. Anyway we could not have breakfast. Scandalous. We checked in and discovered we were shoved into two appartments right down beside the back of the restaurant and above the laundry room. It was about 35 degrees 11.30 am. I ignored the feeling in the pit of my stomach, my first impression because we were tired and the airconditioner was on in the reception area. The man at reception was very polite. think his name was Martin. We looked around and unpacked. The pool area was very small and I could see myself that the water was not very clean. We went off the discover the boulevard and beach area. Fantastic.
First night we were baked. There was no airconditioning, not only that there was not even a parasol to protect yourself from the sun if you sat out in front of the appartment. We had cockroaches in the bathrooms of both appartments (they crept out of the ceiling above the light fitting). I have a photo to prove it. We complained to the reception and the manager and receptionist came by to exterminate them. We were told to keep everything shut all the time. My husband said they are coming out of the ceiling we saw it, they are not crawling or flying in from outside, but they ignored us. My husband and daughter were both feeling ill from the heat and these people were telling us to keep everything shut!
Sunday morning we spoke to the rep. from Neckermann, a very nice girl and she said we could move but only from Monday because the offices were closed on Sunday. Another night in the heat and cockroches. Plus the pool area was like grand central station. We could'nt get a bed on Saturday because we arrived to pool at 11 am. There were not enough beds for all the people. At least one third of the beds were broken and should have been replaced 5 years ago.It was disgraceful.We were with my husband, myself, our daughter and her boyfriend. God help the people with kids there was no entertainment whatsoever. It was not 3 star level.
The appartment was clean and tidy and the towels and beds were cleaned thats a fact.
The breakfast was not up to standard either. The sausages were rotten and my daughter was very sick on Monday after the breakfast. She sat in the reception area until we made the agreement with Neckermann about where we would move to. We had decided where we wanted to go and Neckermann really squeezed us for CASH. We were not allowed to pay via the bank account it had to be CASH. Scandalous carry on. They knew we were desperate to move. They charged us what they said was the daily price for hotel rooms, even though on the site it was much cheaper. Disgusting.
All in all our holiday only started on Monday afternoon at 17.00 hrs when we checked in to the new hotel. If anyone wants to see the picture of the cockroach crawling around the light in the bathroom. Mail me.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Priceline, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Relaxia Lanzaplaya Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Lanzaplaya Apartments Hotel Puerto Del Carmen
- Lanzaplaya Apartments Puerto Del Carmen
- Lanzaplaya Lanzarote
- Relaxia Lanzaplaya Apartments Lanzarote/Puerto Del Carmen