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“Yet another fab week at Lanzaplaya”

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Relaxia Lanzaplaya Apartments
Ranked #48 of 92 Hotels in Puerto Del Carmen
Stirling, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Yet another fab week at Lanzaplaya”
Reviewed June 25, 2013

We have just returned from another fab week at Lanzaplaya, these apartments are in a central location, clean and tidy and well equipped. We chose to go all inclusive this time and I must agree with a previous post, the only downfall was the bar was never open on time and not manned constantly either. You had to wait about sometimes to find the barman, one of which was quite rude and needed a lesson in customer service ! Bar staff were always leaving the bar unattended while going to stock up etc. surely this should have been done before the bar was ready to open.
Reception staff were friendly and helpful and we did have a brilliant relaxing time, the food was good and we never had a problem finding something we liked. We have stayed here several times now and hope to be back later in the year, its a shame the pool bar lets the complex down. Hopefully this problem will be resolved soon.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
3 Thank deba_cunningham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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531 reviews from our community

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  • Sleep Quality
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  • Value
  • Cleanliness
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 24, 2013 via mobile

Having just returned from a 7 night stay at Lanzaplaya I would firstly say that the apartments are clean and in a fantastic location.
My partner and I booked all inclusive as we were wanting a no hassle, sun tanning holiday. However by the first night had realised all inclusive was not the right thing to do.
The hotel is a 3/4 minute walk from the beach and a huge strip of restaurants, bars and shops. Each restaurant offers incredible value for money (3 course meal = €6.95!!) and there are supermarkets everywhere. The apartments are themselves equipped with a hob, microwave and fridge. By the second night I couldn't stomach the hotel food (chips every meal, deep friend chicken nuggets and dry fish) and so we then ate at least 1 meal a day out. Going Half board or self catering is my advice!
The staff are friendly but there is a definite language gap which, when organising day trips can be very difficult.
The swimming pool is clean with adequate sun loungers however has fallen victim to the 'saving of a sun lounger with a towel for 8 hours although no person present trend!' by 90% of guests...
The pool bar is a definite disappointment. It wasn't manned in the evening and the drinks on offer were very limited with some having a charge although we were thought to be 'all inclusive'. Again - not worth the money.
We had a great holiday and as previously mentioned the hotel is clean and in a good location however all inclusive is not all inclusive and therefore do not waste your money. Go self catering and take full advantage of the fab location!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SazTez90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 22, 2013 via mobile

I have just returned from a weeks stay at the Lanzaplaya. Loved everything except the odd miserable unhelpful staff member. Rooms were spacious and clean with a nice kitchennette, lovely balcony overlooking the sea, mosquito net on window which was great :) no air con but the room never really got too hot.
The pool area was spacious and clean and there were plenty of sunbeds.
My only complaints were that the staff were never timely in opening the bar - supposed to be open from 11am but the bar often didnt open until 12 onwards.
But overall, a great hotel. I would definitely go back.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Sarahwarah86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 21, 2013 via mobile

Stayed here for 10 nights with 3 year old twins I emailed the accommodation requesting pool level room with sea view And i got just that.

ROOMS: i had a ground floor room it was big modern and clean bath / shower was nice and HOT!
My dad later joined us he had balcony room slightly smaller but again very high standard.

POOLS: Clean lots of sun beds life guard always welcome bonus with kids children's pool fair size for under 5's but not really suitable for bigger children. The larger pools are quite deep and very cold.
My only recommendation would be shade over kids pool it's located in sunny area all day!!

RESTAURANT: tried breakfast and dinner but found it wasn't really to our liking in terms of choice and nothing the little ones would eat, however all fresh (but just was slightly disappointed the basics missing for the kids pizza chips etc)

KIDS PLAYGROUND: excellent

STAFF: extremely friendly and helpful 100%

LOCATION: excellent minutes away from beach and strip.

ENTERTAINMENT: none at hotel but so near the strip its not a problem at all.

OVERALL; loved it and will book again for next year.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MLtwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilkenny
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 20, 2013

We stayed here in mid June 2013.. And had a lovely stay! everything we expected, had one problem with ants in our room. But was dealt with soon as possible! loads of beds by the pool. Excellent location, two minutes away from the main strip and the beach.. staff was friendly. if i was going back to lanzarote i would definitely book here again! very happy with our stay!

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
5 Thank Martin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swansea
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 20, 2013

Visited the hotel earlier this month ! excellent location just behind the strip and promenade however not by any means noisy . Requested pool view which we got ! very clean pool area . Reception staff very attentive and always willing to help .. especially Raoul who booked us onto the market excursion. Drinks and icecream included in all inclusive at the pool bar excellent choice of alcohol ( very strong) , only niggle you were expected to pay for snacks at the bar on the all inclusive but breakfast was so filling and lunch was then at 1.30 and dinner later on this didn't effect us . Excellent choice of dinner and lunch lots of desserts , salads and even pancakes and nutella for breakfast lovely hotel would without a doubt return again . Be aware of the breeze I burnt like a lobster on the 1st day !

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 19, 2013

These apartments in a fantastic location. While you are only 1 block away from the main strip, it is generally a quiet area. We were located in Room 8209, which is tucked away down steps. As 2 females travelling alone, we felt quite insecure, as our apt door had a very weak lock. These doors should really have a double lock on them!!! Matresses very hard & an extra pillow would have been great. However the apts were spotlessly clean. The staff were extremely pleasent and helpful - no request was too much!! The whole lot of the complex is absolutely spotless (from the apartments to the pool area). Will defenitely return to Lanza Playa, but would request an apt in Block 7. (The only reason I'm not rating a 5 is because of the location of our apt)!!!!!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank madger69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Relaxia Lanzaplaya Apartments

Property: Relaxia Lanzaplaya Apartments
Address: Calle Mexico 2, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Relaxia Lanzaplaya Apartments 3*
Number of rooms: 168
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Also Known As:
Lanzaplaya Apartments Hotel Puerto Del Carmen
Lanzaplaya Apartments Puerto Del Carmen
Lanzaplaya Lanzarote
Relaxia Lanzaplaya Apartments Lanzarote/Puerto Del Carmen

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