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“Gorgeous hotel, huge pools, clean rooms!” 5 of 5 bubbles
Review of Costa Sal Villas and Suites

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Costa Sal Villas and Suites
Ranked #3 of 94 Hotels in Puerto Del Carmen
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
114 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Gorgeous hotel, huge pools, clean rooms!”
5 of 5 bubbles Reviewed February 13, 2014

Have not long returned from 4 nights in Costa Sal, couldnt say one negative thing about the hotel/

We stayed in one of the studios which are spacious, spotless and have everything you need. The bed was a proper double bed not just two twins pushed together like most hotels, a flatscreen tv with lots of English channels and the balcony had sun all day round. The kitchen had all the appliances you need, kettle, microwave, toaster and all pots pans etc. The bathroom had perfect lighting, a big mirror and a shower and bath.

The hotel pools were clean, didnt go in as it was January and too cold, the sunbeds were all in excellent condition and the restaurant served nice food.

It was about an hours walk into Puerto Del Carmen but only about 10 minutes walk into Matagorda and the beach.

All the staff at the reception helped and were really friendly, they gave us advice on excursions and we booked one through the hotel, reasonably priced.

Would highly recommend this hotel and wouldnt even hesitate about thinking to go back.

Room Tip: studio overlooks kids play area which wasnt a problem in winter as was quiet, could be problem in su...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Hannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Director of Sales at Costa Sal Villas and Suites, responded to this review, February 17, 2014
Lovely heading. Great Review! Thank you. We only have 5 studios, but since we extended the balconies ( actually, they did not have a balcony previously) they have proved to be a huge hit. They are a hotel room. And a little more!
We are so glad you enjoyed your stay so much and we appreciate all your lovely comments. We hope we will see you back again soon. And spread the word about Costa Sal! Thank you.,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,941 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (566)
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Belfast, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 12, 2014

Have just returned from costa sal and this was my third visit. My sister and brother-in-law have been there up on 20 times oever the years. It is a beautiful spotlessly clean complex, they seem to be forever improving it. We were upgraded to a suite and it was just spotless and comfortable, The staff especially the reception staff are exceptional, nothing is too much trouble. I could not find fault with it and hope tp go back there again. It is a little bit far from old town but the buses are frequent and cheap. You can buy a ticket for the week. I would encourage anyone going to lanzarote to give costa sal a go, you will not regret it. If you wand to wind down and relax this is the place. Keep up the good work!! Had fab 10 days there





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Room Tip: all the rooms are good but depending on price obviously. The complex has been renovated so all the...
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  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bernadette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Director of Sales at Costa Sal Villas and Suites, responded to this review, February 17, 2014
And yet another great heading!
And another great review!
From all the Team at Costa Sal, thank you for taking the time to write your review. It gives us great pleasure to know that our hard work is paying off, and that our guests are leaving Costa Sal so happy.
And what an endorsement! Your family alone have been 23 times!
I think that says it all!.,
We hope we will be seeing you back again very soon.
Thanks again for the lovely comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 11, 2014

Got back last Thurs from our first stay at Costa Sal. The first of many, we hope. My husband is hoping to semi-retire in July, and we have been looking for a bolt hole in the sun, a home from home. We think we have found it in Costa Sal.
We had a superior apartment- spotlessly clean, well equipped and very comfortable. It was thoroughly cleaned five times a week and towels were replaced twice a week. The staff - at reception, in the bar and restaurant, in fact, throughout the resort,were warm, friendly and always helpful.
On this occasion, we mostly self-catered. However, having eaten at Zest , on the evening of our arrival, and the Tuesday evening Bar-B-Que twice, we will certainly consider the half board option. Wonderful food, and such friendly and efficient service.
We met Geraldine at the first Bar-B-Que, and were so pleased to be given the opportunity to look at a bungalow and a villa. We have no doubt that we will be booking a villa in the future, with our daughters, once we can synchronise leave.
We got back to a very wet and windy UK, rested, relaxed and already planning a retun visit to Costa Sal!

a return to Cost Sal!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Magslu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Director of Sales at Costa Sal Villas and Suites, responded to this review, February 17, 2014
It gives me immense pleasure to reply to your review and read that you feel you have found a home away from home,. That is exactly what we have tried to achieve over the years in Costa Sal,. And as I have said in many other reviews, our Costa Sal Family is expanding!
We are very proud to read your comments about all the staff and it really is appreciated when the staff get recognition for their work. Thank you for your comments.
I am delighted that you liked the villas. Since we did them up, they have become increasingly popular, and for those of you reading this, it is worth checking them out on the website. Or when you are in resort I would be delighted to show them to you ( if there happens to be one free!)
We are thrilled you enjoyed the food, and would consider the half board option. Don't forget, we do the half board as a 3 day minimum option., So for those who want to eat out as well, this is the ideal solution.
Drop me a line when you decide that you are coming back and I will help you with your booking. geraldine.mcfadden@gmail.com.
Thanks again for the review and we look forward to seeing you back with us very soon.
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Dublin, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 5, 2014

Overall a nice resort, well kept, clean and what you would expect. The staff are very nice, we had 2 kids with us and thus requested 2 cots no problems. We had to rent a high chair (16e) which was odd and also the safe in the room was also a cost (again rent a key code for it (14e) for the week. The beds were extremely hard and we ended up sleeping out on the pull out couch beds as found the beds impossible to sleep on.

We went B&B, breakfast was fine - cereal, some fruit etc, rashers, sausage, egg. Basic enough, could do with increasing the quality.
Location was less than 5 mins to nice beach, restaurants in the area are ok, we struggled to find nice ones so ended up going into Peurto Del Carmen. Eat in La Bodega and Terraza Playa, both top notch.

Pools were too cold, not heated and thus kids could not swim, disappointing

Overall would return, only real issues was beds.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Con2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Director of Sales at Costa Sal Villas and Suites, responded to this review, February 6, 2014
Thank you for taking the time to write your review and we are delighted you enjoyed your stay with us and would return.
I am sorry you found the quality of the beds to be poor.
We have changed all the beds in the refurbished apartments and are in the process of changing the remaining ones.
If you e mail me your apartment number, I would like to check this out for you and see that the beds are changed. My e mail is geraldine.mcfadden@gmail.com.
Again, for your return trip,. please e mail me in advance, and I will ensure you get a unit with new beds.
The lower pool has been heated, but we have had a problem with the heating of the upper pool, which is currently being rectified.
The maximum temperature the pools can be heated to is 24 degrees according the Health and Safety laws. So it will never feel very warm. Rather take the chill out of it.
I am sorry you had to rent a high chair. If you had asked in the Restaurant, we would have given you one for the stay. Next time,please let us know and we will organise this for you.
The safes are contracted from an outside company and we also have to pay them insurance. This is pretty normal across the island, and most Establishments you will find charge for this service.
The breakfast offers fresh fruit, Yogurt, cold meats . cold cheeses, Freshly baked Croissants and freshly baked brown and white rolls. Brown and white sliced bread that can be toasted. Cereals. Dry fruit and bacon Sausage, boiled eggs, friend eggs and tomatoes. Please when you are e mailing me, let me know what else you think would add variety to the buffet, as we are always open to suggestions. And always trying to improve.
You don't mention if you ate in the restaurant ( Zest ) on site for dinner, as the feedback we get is very positive. Maybe next time you might give this a try and let us know what you think.
I look forward to hearing your suggestions and all of us at Costa Sal look forward to seeing you back with us again soon. Don't forget to email when you are coming again.
Thanks again for taking the time to write your review. We really do appreciate this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornton Cleveleys, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 3, 2014

Having just returned from a week at these apartments I cant stress enough how lovely,clean and modern they were. The staff were very friendly and helpful and couldn't do enough for us and took the time to talk to us every day and the food was exceptional.
It was restaurant quality and home cooked. This was our first visit to Lanzarote and wow what a fantastic place to stay.
We will definitely be returning as soon as possible.

Room Tip: we had a room with a side sea view with our own terrace, this made it feel very private when sat out...
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  • Stayed January 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Keran E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Director of Sales at Costa Sal Villas and Suites, responded to this review, February 5, 2014
Thank you for your lovely comments and so glad you enjoyed your stay with us at Costa Sal.
It is great to get recognition from our guests and to get feedback on their time spent with us.
We are delighted that you found the apartments clean and modern and our staff so friendly.
We try to offer freshly cooked produce to the highest standards every day, and from the comments here on Tripadvisor, I think most people think we have achieved this.
It is great to hear you will be returning very soon again, and we look forward to seeing you with us at Costa Sal.
Thanks for taking the time to write your review. It is very much appreciated by the entire team at Costa Sal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 2, 2014 via mobile

Went on recommendation of friends and not disappointed. Apartment was spacious, well equipped and in excellent order. Location was ideal for exploring the local area, walking along the beach or just for lazing around. Staff friendly and helpful, great value for money. Only downside was the supermarket only had limited choice. Would have no hesitation in returning or recommending to others.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank revrobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Director of Sales at Costa Sal Villas and Suites, responded to this review, February 5, 2014
Thank you for taking the time to write your lovely review. Please thank your friends on our behalf, for passing on the word about Costa Sal. Most of our business is repeat business, and our new business is mainly recommendations from friends or family, or from people who read these reviews on Tripadvisor.
We are glad you found the apartment to your liking, along with the area, staff and location. We have a great team at Costa Sal, and it is always lovely for them to get recognition for their hard work and friendly service.
The only comment I can make about the supermarket, is it is really hard to compete both price wise and stock wise with the local Spar. What we try to do is provide a service for all the essentials, along with newspapers, magazines and various kinds of alcoholic drinks. We have fresh milk and freshly baked bread every morning, and we also have a free book swop which works well. However we are always trying to improve our services. So I would welcome any suggestions you have for the supermarket. If you could e mail me your comments to geraldine.mcfadden@gmail.com we will look at them, and see what we can do to improve. Thanks again for taking the time to write this review and I look forward to your hearing from you re the supermarket.
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Glasgow, United Kingdom
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed February 2, 2014

Stayed here for 5 weeks in November til late December in one of the uprgraded apartments on a self catering basis. I will keep this review brief. All the good points already mentioned I would not disagree with. The restaurant in particular is very good and the staff are friendly and helpful. Any problems were attended to immediately however, one problem which was never really rectified was with the air con unit. I tried to turn it on for warm air as it was unusually cold and damp at night but, it didn't work and resulted in the area around where it is housed becoming very damp with dark mould growing on the wall. It did clean off with some bleach. At night the bedroom was cold and felt damp on occasions. The kitchen is well appointed with a large fridge and freezer, full size oven and 4 ring hob. However it lacked proper utensils. I eventaully had to buy a few items and when I asked at reception for a potato peeler, I was asked to borrow one from the kitchen if they would allow it ! Overall though, it was quite an enjoyable stay.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Mabozaritchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Director of Sales at Costa Sal Villas and Suites, responded to this review, February 5, 2014
Thank you for taking the time to write your review, and we are really glad you enjoyed your stay with us. Even if you feel we did not live up to the many excellent reviews we have on this forum.
We are delighted that you found the restaurant particularly good and that our staff were friendly and helpful. They all read these comments and they love to be mentioned for their hard work and friendliness.
This winter has been one of the dampest and coldest that anyone seems to remember.
However, the air con units , up until now, have never worked as a heating system as well. ( with the exception of the newer air con units in some of the Bungalows and all of the villas)
All one and two bed apartments are on a central system.
We have never advertised that we have heating ( I am almost sure that there are very few, if any hotels here on the island that do)
So this winter ( late December so after you left), we tried to get this cold air system to work as hot air as well. We have had some teething problems. And it has worked for some of the time. We are trying to rectify this, so that if the winter continues cold and damp in the evenings, that we can switch this on for a few hours. And every evening. We do have heaters at reception if people are very cold. But this would be a much better solution for both us and for our guests.
I do hope you will come back to us next winter. When either A: I hope we are having milder evenings, or B. this system is working for us at all times.
And if you do return please e mail me first, and I will make sure you have a potato peeler in your apartment. Geraldine.mcfadden@gmail.com
It is hard to be perfect to everyone. And to please everyone 100% of the time.And everyone has different expectations, and criteria. All we can do is keep reading our esteemed guests comments, and strive to improve our services.
Thanks again for your review.
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Additional Information about Costa Sal Villas and Suites

Property: Costa Sal Villas and Suites
Address: Calle Diagonal 6 | Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Costa Sal Apartments)
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Puerto Del Carmen
#1 Romantic Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Costa Sal Villas and Suites 3*
Number of rooms: 160
Official Description (provided by the hotel):
Costa Sal.... The hotel that brings the definition " Home away from Home" to life! We pride ourselves on making our guests feel like family. From you arrival in our bright and modern reception area, where you are greeted by one of our very friendly receptionists. To the Bar/ Restaurant/ pool bar.You are always made to feel welcome and at home. We offer a wide range of options for single travellers, couples, friends and families. Everything from compact studios to luxury villas complete with hot-tub. Many reasons why our guests come back year after year! So read our guests feedback here on this forum. And get booking! ... more   less 
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Also Known As:
Costa Sal Apartments Hotel Puerto Del Carmen
Costa Sal Apartments Matagorda
Costa Sal Apartments Hotel Matagorda
Costa Sal Apartments Lanzarote
Costa Sal Lanzarote
Costa Sal Villas And Suites Lanzarote/Puerto Del Carmen

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