Arrived at La Florida Apartments to find reception closed and a notice on the door stating
'if arriving after reception hours please use the side gate entrance', which we found down the
side of the supermarket down an alleyway next to some smelly bins..! Nice Welcome...
After entering through the side gate we came to a very poorly lit alleyway to find a lady behind the bar, who the gave us our arrival envelope with our keys to our room.
Has we had booked for Half Board we then asked where we would find the restaurant for our evening meal, to which she pointed to behind us to a 'so called' restaurant..
Again, very poorly lit, miss matched tables & chairs, pool table in the middle, no presentation whatsoever..!
The Lady then informed us that as we where the only Half Board Clients for our 2 week stay & was given a menu to choose our food from for the 14 nights we would be there.. 3 starters, 10 main meals, 3 desserts..to choose from...!
Not a good start..
Once we found our room, very nicely presented & everything you could possibly need for a Self Catering Holiday. Kettle, Toaster, Microwave, Fridge, etc. Bedroom with 2 single beds which were not the best mattresses in the world.. & bathroom a decent size.
We were given a ground floor which overlooked the Pool Bar & area so keep the curtains closed
if you want privacy. Doors lead onto a small terrace with table & chairs which doesn't receive the
sun until late afternoon.
The following morning we did ask to be moved to a higher floor but were told they were fully booked, but later we found out that the Apartments are For Sale & most of the upper floor had Sold.
Our first evening meal was acceptable but no atmosphere as we where the only 2 people eating in the 'restaurant'. Found it also very cold & dull in the restaurant, no a nice area for dining.
Breakfast was actually the same with one other couple eating who had booked for Bed & Breakfast and as they had very few bookings we where presented with a table which consisted of 3 toasters, 2 containers with white and brown bread to make your own toast, hot water pots
to make your tea & coffee, juice machine, cereals & any cooked breakfast you required you ordered from the lady behind the bar.. Was informed that once they had more bookings for Bed & Breakfast or Half Board they would then serve a buffet breakfast & buffet for evening meals.
After 2 days of the same menu we decided to complain & where offered a downgrade to Self Catering or Bed & Breakfast. We received a refund & choice Self Catering as the Apartment
is well equipped.
If you wish to eat in the Pool Bar, the Breakfast, any snacks or Main Meals you can pay for as you needed too.
During our 2 week stay we never heard of any other Half Board Clients & very few Bed & Breakfast, there is obviously very little demand for this & think the complex & management should take note, they are not equipped & the restaurant needs a facelift to even be thinking
of catering for Half Board Clients..
They should not beable to get away with it & surely an audit of some kind by the Tour Operators should be in place before any complex is allowed to offer Bed & Breakfast or Half Board to see if they are acceptable to do so..!
SO BE ADVISED. DO NOT BOOK HALF BOARD AT LA FLORIDA
APARTMENTS CAUSE YOU WILL BE DISSAPPOINTED...
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- Also Known As:
- La Florida Apartments Hotel Puerto Del Carmen
- La Florida Apartments Lanzarote/Puerto Del Carmen
- La Florida Lanzarote