We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bitacora good value”
Review of Bitacora Club

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Bitacora Club
Ranked #28 of 91 Hotels in Puerto Del Carmen
dublin
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Bitacora good value”
Reviewed May 20, 2013

Stayed in Bitacora for 7 nights, first week of May with my daughter and would stay again. The complex was clean and well maintained - and I made a thorough check of the kitchen and bathroom, but there was no sign of ants, cockroaches or a smell as noted by another reviewer. - I cannot understand the entirely different experiences, unless they were in a different block. .. I was surprised that it was only 2 keys - I have been in other places that were much more expensive, had higher keys and were not as clean and comfortable. I noticed that management had given up on trying to stop people reserving sunbeds, but as there were plenty available it was not a problem for us. It is a bit of an uphill walk from the old port and the beach, but taxis are very reasonable and plentiful. I cannot rate child facilities because I did not have my young children with me - but I noticed the children staying in the complex seemed to be enjoying the facilities My daughter and I had a lovely time and enjoyed our stay in Lanzarote. . . .

Room Tip: Room above the poolside restaurant has a good sized balcony which is private and has lovely views of...
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mmckDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Manager at Bitacora Club, responded to this review, May 22, 2013
Thank you for taking the time to write your lovely review and I am glad you had a good holiday with us. Which it has to be said , most reviewers seem to have.
As I have pointed out, from time to time we do get some bugs.
But we are always on top of this situation, and do everything we can to avoid this.
With regards to the sunbeds. I assure you that once there is a lack of sunbeds, I will personally be back on the situation, and stop this happening. When there are plenty of sunbeds, it is not necessary.
But be warned holiday makers, come July, I am back on towel patrol!
Thanks again for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

913 reviews from our community

Traveler rating
    304
    339
    192
    45
    33
See reviews for
219
443
23
2
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Spanish first
  • Any
English first
Bolton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 18, 2013

thanks to everyone at bitacora we had a brilliant stay, could not fault it.thanks to jen dave and family who run the bar. the hotel staff where very friendly, and we loved the resort, even the killer hill.plenty of sunbeds, but the pool was freezing.my husband would like to thank everyone who played killer pool, as he won a couple of times

Room Tip: we had a second floor room, sun all day
See more room tips
Stayed May 2013, traveled as a couple
Helpful?
2 Thank j_swindez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Manager at Bitacora Club, responded to this review, May 20, 2013
Thank you for taking the time to write your review, and we are delighted that you enjoyed your stay with us. I will certainly pass on your comments to the hotel staff and to Jen and her family. We hope to see you back again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level 4 Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed May 16, 2013

I just cannot understand how people can rate this apartment block as anything other than terrible. It's without doubt one, if not THE worst places I've ever stayed. On my first night I was in a room crawling with ants, that stank and the ceiling fan clicked loudly (I'm convinced I was in the same room as that youtube clip, which believe me is very accurate). Anyway, I asked to move the next day and was told this would cost me a further 20euro!! As all the apartments are the same tariff, there is no reason for this and the surly receptionist couldn't care less, the attitude is; pay up or put up... so, as this apartment was so grim, with the front facing a bare wall and the bedroom some waste ground, I paid up - more fool me. At first all seemed well. I was facing the pool and the apartment had just been freshly cleaned. However... On my first night there I found not one, not two but THREE massive and alive cockroaches in my bathroom! Now, surly receptionist no 2 tried to lecture me on hot countries having insects blah blah but to me cockroaches indoors, especially live ones, means dirt. Plain and simple. I've travelled widely and NEVER come across this. He took my apartment number and said he would have the place sprayed, and a can of insect killer left there for me, other than that there was nothing he could do. As I left reception a Dublin couple who had overheard me said they had the same problem and some other woman had seen a mouse that morning. I'd had enough. I checked into a lovely and very reasonable, and SPOTLESS, place nearby (Isla De Lobos) for the rest of my holiday. I had to go back and collect some things from the room a few days later - I didn't check out as why give them the opportunity of selling it again - and the room had still not been sprayed with the magic can of insect killer I was promised nowhere to be seen. My advice, save yourself the bother and give this place a miss.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank ShirleyIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Manager at Bitacora Club, responded to this review, May 20, 2013
I would like to take the opportunity to thank you for writing your review. And to say I am shocked and appalled at your experience is putting it mildly.
Contrary to your belief that hot countries do not get cockroaches if the place is clean ., this is not the case.
We do get cockroaches from time to time. And more so after the complex gets sprayed which is about 4 times a year.
But the fact that when you had this problem, that you were charged to move your apartment, I do apologise. This should not have happened, and I am currently looking into why it did.
You should have had your apartment moved, and not been charged.
The cleaners would have sprayed your apartment when this was first brought to their attention, and every day after this for the duration of your holiday. Which would have prevented any further incidents.
I am shocked that the 2 men in reception appeared to you to not be helpful. We would pride ourselves on the service that we provide. And I must say on being a clean complex.Which I think most of the previous comments would back up.
But this of course is not excuse of your experience.
I am sorry this happened to you. A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 15, 2013

Our 3rd visit and once again we had a great time, as befor we were alocated a room in the block we had requested in advance. It was rather quiet so plenty of sun beds all day long. Thanks to all the staff they always know how to make you feel welcome and always go that little bit extra to make your stay even better whether it be a friendly chat around the bar to even bringing your breakfast up to your balcony they are all a credit. Still can't believe it's only a 2star !!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sox1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Manager at Bitacora Club, responded to this review, May 20, 2013
Thank you for taking the time to write your very nice comment. We are glad you have had another good experience with us here in Bitacora, and hope that you continue to come back.
We do our very best to facilitate requests where possible. We cant always do it, but when we can, we do!
Thanks again for your review and see you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2013 via mobile

Myself and my husband stayed here for two weeks at the end of April. The apartment was exactly what we asked for . Upper floor overlooking the pool. Very clean with everything you could need . The pool was spotless as were all the facilities . I agree with other reviews about people saving beds with towels all day but the staff just told us to report it and they would remove them so it wasn't a problem . Reception and cleaning staff were very nice and the pool bar was fab . Food was lovely . Just what was needed after a day drinking cocktails by the pool! We made very good friends in Jenny, Dave, daisy, Craig, jack, John and Lynn . The drag show on a Monday night was a must see . Hilarious ! There were two apartments on the ground floor broken into while we were there but the police were called and this was dealt with straight away . We did not by any means feel unsafe at any stage . A few people also on the ground floor reported bugs but we didn't have any at all ! Overall an absolutely fantastic comples and far better than a lot of 3 and 4 star places we have stayed in before . Well done to all the staff . We miss bitacora soooo much already and we WILL be back! Xxx

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank newirishmrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Manager at Bitacora Club, responded to this review, May 20, 2013
Thank you for taking the time to write your review and we are very glad you had a good stay with us.
We seem to have had a few problems after a fumigation a couple of weeks back with some bugs. But I am glad to say., that has been resolved.
The break in situation is a problem. I would just like to say that the doors and windows must be closed and locked properly so that this does not occur. We have had security cameras installed and have just commissioned another one to give a clearer view of the whole complex : Which we can check at night from home. We also have the security gate and once this is kept closed , no one only guests can enter the complex.
I am glad you enjoyed the food and entertainment and we hope to see you back again soon
Thanks again for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2013 via mobile

Stayed for a wk end of April start of may, rooms are basic but the beds are very comfy, only 2 bath towels supplied but we have a 3yo with us, mentioned this to a cleaning lady and she gave us 2 extra towel without issue, cleaning of the room in my opinion should be min of every second day, at least the floors be swept, as you can imagine the 3yo can be a bit messy, and we did not have a sweeping brush !!!, pool area is spotless, only down side is the water is freezing, pool bar is perfect €2.50 for a pint of beer and they show the matches etc, overall a good experience, I would def recommend to friends and family, to sum up, " basic, clean, excellent value for money,"

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Manager at Bitacora Club, responded to this review, May 20, 2013
Thank you for taking the time to write your review and I am glad you had a nice holiday with us here in Bitacora.
You should have had one bath towel and one hand towel per person. Apologies, but I am glad our cleaning staff reacted when you pointed this out to them.
The pool is heated to 24 degrees. This is not like a heated pool back home. But takes the chill out of it.
the cleaning is 3 times per week. As you say, this is basic good value accommodation. We do have a note in all apartments that you can have extra cleaning, but we have to charge for this.Keeping the price down is what we have tried to do. To have more cleaning, well basically costs more. So we leave this up to people to choose to have this or not.
Many thanks once again for your review and we hope to see you back again with us in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oswestry, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 26, 2013

I stayed for 1 week on my own in mid april and can say i didnt find a problem with the place. I was travelling alone and booked it very last minute but i emailed to request an apartment off the ground floor and when i arrived they had managed to do this (I only gave them 12hrs notice). The apartments are nicely furnished, spacious and clean, i found the bed alot more comfortable than other places ive stayed and there were plenty of blankets and pillows in the room. The cooking facilities inc two hobs, toaster, kettle and a fridge so were ample! The pool and pool areas are clean and tidy and the staff do not like people putting towels out, a couple of mornings i saw them come around and remove them which is great because sometimes they remained unoccupied till past lunchtime! The staff are brilliant here and really made the stay worthwhile, travelling on my own they took me out with them and really made sure i never felt on my own. The drinks are very reasonably priced and really good sized spirit measures! Food was Very tasty at the bar also its more pricey than some places down in the town but if you want something in the hotel without having to walk down the hill it was perfect. The hill is a climb back up but doable or 3euro by taxi so very cheap! I paid for wifi which only works on 1 device at a time but was definatly worth it connection was 100% and fast! I used it to work/study and videocall back home and was cheaper than calling, it was 25euro for the week!
Best thing about the hotel is the staff, they really do go out of the way to make your stay as great as possible! If you want a 5 star hotel go and pay for one this hotel is one of the best 3stars ive stayed in!

Room Tip: Email the hotel and ask for what type of room you want, pool view, sun in evening, ground floor etc...
See more room tips
  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jess003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerhanlon, Manager at Bitacora Club, responded to this review, April 30, 2013
Thank you so much for taking the time to write your review. Which I think future guests will agree was informative and concise. Just to let you know, we are only a 2 star! And as you rightly say, if you want 5 Star, then this is not for you. We pride ourselves on basic but very clean apartments. I think it is fair to say, that wtih a 2 ring hob, a microwave toaster and kettle, you have all you need in the kitchen. We have an added bonus of one entire block of 32 units which have air con ( 5 euro charge daily) and we also have ITV; BBC, RTE1 and RTE 2 on the TV. Not many other complexes have all of this on offer, along with of course the wifi.
I will pass your kind comments on to the staff, and we do hope to see you back with us again in the near future. Thanks again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Puerto Del Carmen hotels
0.9 mi away
Acuario Sol
Acuario Sol
#26 of 91 in Puerto Del Carmen
507 reviews
0.4 mi away
Tisalaya Apartments
Tisalaya Apartments
#32 of 91 in Puerto Del Carmen
288 reviews
0.2 mi away
Apartamentos Isla de Lobos
Apartamentos Isla de Lobos
#46 of 91 in Puerto Del Carmen
208 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Montana Club
Montana Club
#14 of 91 in Puerto Del Carmen
740 reviews
0.4 mi away
Plaza Azul
Plaza Azul
#40 of 91 in Puerto Del Carmen
527 reviews
0.8 mi away
Hotel THB Flora
Hotel THB Flora
#36 of 91 in Puerto Del Carmen
1,814 reviews
Show Prices
Show Prices
Show Prices

Been to Bitacora Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bitacora Club

Property: Bitacora Club
Address: Calle Alcorce 11, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Bitacora Club 2*
Number of rooms: 85
Official Description (provided by the hotel):
If you are looking for good value and great location, quiet, yet within easy walking distance of the old town, and main promenade, then look no further. Our 2 star complex is clean and well appointed. All apartments have kettle, toaster, microwave, fridge and 2 ring hob. The bedroom has 2 single beds. The living room has a sofa which doubles up as a single bed. The apartments sleep 3. But if kids are small (under 12) we can take a 4th person. For this you have a rollaway bed, and a supplement of 5 euro per day. Cots for infants are free. We change the sheets once a week, towels twice a week and clean your apartment 3 times a week. If you require extra towels, sheets, you can order these from reception for a charge. We have one block which has air con. This is the block with pool view and sun all day long. The supplement for the air con is 5 euro per day. From June to end of October, we do not accept requests for this block, as it is only available for those who wish to avail of the aircon (and pay the 5 euro supplement). Our TV, which is free, has ITV, Sky News, BBC1, RTE 1 and RTE 2. We have a friendly family run pool bar which provides breakfast and snacks throughout the day. 3 nights a week there is dinner and entertainment. Reception is open from 09.00 to 13.00 and from 16.00 to 21.00.WE NOW HAVE WIFI! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Priceline, Hotwire, Cancelon, HotelQuickly and Agoda so you can book your Bitacora Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bitacora Club Hotel Puerto Del Carmen
Bitacora Hotel Puerto Del Carmen
Bitacora Club Lanzarote/Puerto Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing