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“Wonderful Holiday”

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Seaside Los Jameos Playa
Ranked #9 of 92 Hotels in Puerto Del Carmen
Certificate of Excellence
GreenLeadersGold level
Sussex
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Wonderful Holiday”
Reviewed May 13, 2014

We have just returned from a wonderful 7 night stay with our 2 children aged 2 and 4.

The Hotel is in a quieter location in a resort called Playa De Los Pocillos and a walk along a promenade next to the beach to Puerto Del Carmen. There were lots of people hiring bikes and the family bikes to get there too. There is a bus stop opposite the hotel which will also take you there.
Outside the hotel there is a selection of bars, restaurants and a couple of supermarkets, jewellers and a bike hire shop.
We went for interconnecting rooms so we could have a bit of privacy in the evenings while the children slept. The rooms were a good size and always clean. We had a lovely sea view (over some rooftops which didn't bother us)

Food - we opted for all inclusive for ease and so we knew what we were spending in advance and were certainly not disappointed. The food was amazing! Such a selection - there were main staples every night which we found helpful with the children. You could always get chips, pasta, and something like nuggets or sausages, bread rolls and bread and in addition each night had a theme with lots of extra tasty options. They also cooked fresh fish while you waited and always had lots of fresh meat which they would carve for you. I really can't see that anyone would be disappointed with the food.
Puddings were amazing. Always a selection of cakes, cream, ice cream (which was a hit with the kids). They really have thought of everything you could want food wise.

We didn't find the restaurant that busy but we ate early for each meal which may be why. We were always served our drinks promptly and the staff were friendly and always made time to talk to the children.

Our children were too young to go into the childrens club on their own which we knew but they did let us go into the club with them so they could use the soft play area. Outside there is also a small sandy play park which was also good for them to play while we watched and worked on our tan :-)

Overall a smashing time with amazing food in a lovely, clean hotel. I would definitely return and would recommend to anyone.

Room Tip: I would recommend upgrading to a pool/sea/garden view
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joeybellyanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, May 21, 2014
Dear Seaside Los Jameos Playa Guest,

We wish to thank you for choosing Seaside Los Jameos Playa **** for your family vacation and for taking the time to submit this top review.

It is wonderful to know that your whole family enjoyed a great time at our hotel and that you will keep fond memories from your stay with us.

Providing a great variety and high quality of food, we strive to offer a selection that caters to all of our guest’s needs and wants. Our Chefs are very passionate about their work, which is why they will be thrilled to hear your praising words and to learn that the children loved their delicious desserts!

Thank you also for highlighting our friendly and attentive restaurant team that we will certainly share your nice comments with.

It would be a pleasure for us to welcome you back in the near future to renew your Seaside experience.

Sunny regards from Lanzarote

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 13, 2014

Loved this hotel would not think twice about returning in fact we will next year with the grandchildren. The hotel has a club where the team work hard to see the little ones have a great time so much so that we saw girls following them everywhere and they welcomed them with open arms this area is well maintained with sand,slides club house the waiters and staff were very friendly and the food changed each night have a word with the chef is you are veggie as he went out of his way for me cooking me a meal if I couldn't find some think if I had a negative it would be the bread and toaster should be inside at breakfast as the birds think it's for them even though it's covered evening entertainment is as usual very good but you sit waiting for ever and it stay on for a hour then finishes.maybe they need a resent band and disco !!!!! Or do I want to much would like to stay up passed 11.30/12 come on Jameos playa u could stretch out another hour

Room Tip: 4101 pool and sea view beds chairs and table comfortable room top floor
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  • Stayed April 2014, traveled as a couple
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    • Cleanliness
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Helpful?
1 Thank Carol O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, May 21, 2014
Dear Carol,

Thank you very much for sharing your experience with the traveller community.

Just as pleasant as your husband’s comment, we would like to also thank you for your lovely feedback and praise of our staff. We truly appreciate it and have shared your kind words with our Chefs and the Mini Club Team who are already looking forward to hosting your grandchildren next year!

Furthermore please rest assured that we took good note of your suggestions for improvement.

Until your next visit, we extend our best wishes to your family from Lanzarote.

Warmest regards

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 12, 2014 via mobile

Just back from our second trip and I have to say apart from a windy first few days it was fantastic to 've back there

Nice to see Felix the barman top lad he remembered me from year before great vibe and great staff as well we mad a massive mistake not going here last October instead chose the grand dream Castillo on the same island which was terrible thank you seaside for another Fantastic time when your 9 year old tells you its his favourite place your ob to a Winner

Stayed May 2014, traveled with friends
Helpful?
1 Thank Kevan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, May 13, 2014
Dear Kevan,

Thank you for having returned to Seaside Los Jameos Playa **** and for completing this excellent review of your stay.

It is a pleasure to hear that you enjoyed your time with us and we are especially proud to learn that our hotel is your child’s favourite place!

Thank you for highlighting the great staff and Felix in particular, we are happy they could contribute to making your holiday a comfortable one.

We truly hope to be able to welcome you back for a 3rd visit to Lanzarote and wish you and your family all the best.

The Management Team
Seaside Los Jameos Playa ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 11, 2014

Just returned from a wonderful week. First class hotel staff were efficient and friendly. Food was excellent and varied and a big thank you to the hotel for making this a special holiday in celebrating 5 years together. Our celebration table was stunning and very romantic. We're hoping to be back soon

Room Tip: Room 3135 has a great view- pool mountains and side see view
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jude96130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, May 13, 2014
Dear Los Jameos Playa Guest,

Thank you very much for this excellent review of your recent stay with us.

We are glad to hear that our team succeeded in contributing to make your celebration a special one and that you enjoyed romantic moments on this occasion.
Our Chefs are very passionate about their work and will be proud to learn that you appreciated the quality of our culinary offer.

It is rewarding to learn that you took back a fond memory with you during your recent stay and we truly hope to be able to renew this experience in the near future.

Kind regards

The Management Team
Seaside Los Jameos Playa ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 11, 2014

My wife and I arrived at the hotel after choosing the hotel from the trip advisor rating normally choosing to holiday with the RIU hotel chain. I contacted the hotel before travelling and we where happy that the request had been accommodated. Check in was smooth and efficient and the cases taken to our room as we just had time to catch a bite to eat before the restaurant closed for the evening. When we arrived at our room we where pleased to see a nice clean room and like wise clean bathroom always my first check. phew! all good, although the room appeared warm. The next morning we went down for breakfast which was plentiful with a wide variation to choose from. we where able to get sun beds which where plentiful although there was some of the usual towels before breakfast brigade. Dinner was again good with plentiful choice and had no problem in dining alfresco which we chose every night. The staff we found where of a good standard always happy to help, although the piano bar could do with a bit of a hand sometimes as they are a bit pushed to cope with people at the bar as they try and do table service at the same time which results in a bit of a wait sometimes but hey were on holiday so maybe we should relax a bit more. which brings me to my only gripe the air conditioning or lack of it after our third night of having just recirculated air and making it uncomfortable to sleep in the evening I approached the hotel reception and asked is the air con in the hotel switched on I was told it was on a timer between 5.30-7.30pm I was aghast as we had booked a room with air conditioning and checked my Thomson booking form there it was in black and white no mention of timed air con. I then approached reception again and spoke with Yvonne she was unable to do anything about the air con although she did offer to give me a electric fan to help cool the room ( this did make a difference ) We then spoke with Andrea Peters assistant director and after that discussion the air con times appeared to change to 4pm - 8pm I must say that the management of the hotel where very courteous and helpful and at least took the time to talk to my wife and I rather than try to avoid us. So in summary apart from the issue with the air con all was good and yes if we were sure that we would have air con when needed yes we would be happy to return again. Kind Regards Gary and Joanne room 3028.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, May 13, 2014
Dear Joanne, dear Gary,

We wish to thank you for having chosen Seaside Los Jameos Playa **** and for taking the time to share your feedback with the traveller community.

It is wonderful to hear that you had an overall satisfying experience staying at our hotel for the first time. Our personnel is always dedicated to enhancing the stay of our guests and we thus appreciate your kind words regarding the service attitude of our team.
Thank you for also highlighting the cleanliness of your room and bathroom- Our housekeepers will be proud to know that their hard work is being recognized.

We are truly sorry to hear that you were not satisfied with the air conditioning system we have implemented in our hotel as part of our environmental programme. I am glad however that I had the chance to meet you personally and discuss this matter during your stay with us. Please be assured that your feedback is taken into consideration by our team in order to continuously improve our services and adapt to our guest’s needs.

Once again, thank you for your lovely feedback and we do hope for your return in the near future.

With kind regards

Andrea Peters
Assistant Director Seaside Los Jameos Playa ****
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Woodborough, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 11, 2014 via mobile

For an All Inclusive the food was of a high standard, varied, well presented and tasty. Location of the hotel makes you feel part of the community and I would definitely return.
Hired bikes from a local shop for one day and would highly recommend as the seafront cycle path is ideal for sightseeing with plenty of bars for liquid refreshment en route.

Stayed April 2014
Helpful?
Thank NickyK48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, May 13, 2014
Dear Seaside Los Jameos Playa Guest,

We wish to thank you for having chosen Seaside Los Jameos Playa **** and for sharing your experience on Tripadvisor.

Our Chefs are truly passionate about their work and will be happy to hear that you appreciated the variety and quality of our gastronomic offering.

We agree that the location close to the beach and several cycle paths provide an ideal starting point to explore what our beautiful island has to offer- Thank you for sharing that advice with the traveller community.

It would be a pleasure for us to get the opportunity to welcome you back in the near future.

With sunny regards from Lanzarote,

The Management Team
Seaside Los Jameos Playa ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
otley
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 10, 2014

Travelled with Classic Collection Holidays whose service was also very good, we stayed for 12 nights and enjoyed a quiet, peaceful, relaxing holiday in a good quality four star hotel, with efficient, polite, hard working staff. Plenty of choice at the buffet meals. However not much choice for main course vegetarian options, however good choice of salad, vegetables and fruit. The location of the hotel is very good just a 15/20 minute taxi ride from the airport, very near to taxi rank and bus stops. Also easy walking along the promenade east and west of the hotel. We didn't bother much with entertainment or activities so we can't really comment, but seemed to be a varied programme.We treated ourselves to a Junior Suite and it was well worth the extra cost, a large room with a seating area, very efficient air-conditioning which worked day and night, also probably the largest balcony we have ever had with a table, two chairs and two sunbeds, not much of a view, quite private and a sun trap in the afternoon. The weather was always sunny and hot, too hot at times,sometimes too windy, cooler and pleasanter in the evenings a good time for a walk, but wear a coat or cardigan. We noticed some hotel staff giving extra help and assistance to a visually impaired couple.

Room Tip: A south facing room on the fourth floor with a pool view. Junior Suite well worth considering.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank segsOtley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, May 13, 2014
Dear Los Jameos Playa Guest,

Thank you for having chosen Seaside Los Jameos Playa **** and for sharing your impressions on Tripadvisor.

It is a pleasure to hear that you were fully satisfied with the amenities and comfort of your Junior Suite including the large sunny balcony and that our facilities were able to offer the relaxation you were looking for.

We also wish to thank you for your praise of our personnel that is dedicated to maintaining the high level of service which the Seaside Group stands for.
Rest assured that we will share your nice comment with our team.

We hope to be able to welcome you back to our hotel for another relaxing vacation and remain with our best wishes from Lanzarote.

The Management Team
Seaside Los Jameos Playa ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seaside Los Jameos Playa

Property: Seaside Los Jameos Playa
Address: Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Puerto Del Carmen
#2 Romantic Hotel in Puerto Del Carmen
#3 Green Hotel in Puerto Del Carmen
#3 Family Hotel in Puerto Del Carmen
#4 On the Beach Hotel in Puerto Del Carmen
#6 Luxury Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Seaside Los Jameos Playa 4*
Number of rooms: 530
Official Description (provided by the hotel):
The Seaside Los Jameos Playa is located alongside the beach of Los Pocillos in the quiet area of Puerto del Carmen. Architecturally inspired by the island style, the hotel has magnificent pools set in extensive landscaped palm gardens. Hotel guests can enjoy a wide variety of sports activities and entertainment, suitable for all ages, even for the youngest members of the family. ... more   less 
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Also Known As:
Seaside Los Jameos Playa Hotel Puerto Del Carmen
Los Jameos Playa Lanzarote
Seaside Los Jameos Playa Lanzarote/Puerto Del Carmen

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