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“Lovely January break”

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Seaside Los Jameos Playa
Ranked #10 of 91 Hotels in Puerto Del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed January 31, 2014

We stayed here for 1 week in January 2014. The hotel was nice, your usual 4 star continental but definitely not British 4 star standard. The room was comfortable, very clean and cleaned throughout our stay.

The food was nice, with show cooking on at each sitting. However the restaurant can get very busy and you can struggle to find a seat.

We were all inclusive and the drinks packaged was very good although the local bars are very cheap with a large beer available for 1 euro.

Stayed: January 2014, traveled as a couple
4  Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded February 11, 2014

Dear Andrea,

Thank you for posting a review on Tripadvisor.

We are pleased to learn that you liked the hotel and enjoyed the nice food and drink offer.
Thank you also for mentioning the cleanliness of your room; rest assured that your praise will be shared with our Housekeeping-Team.

Furthermore please be informed that by constantly optimizing and enhancing our facilities, we strive to maintain our hotel in a top-quality modern style in line with Seaside standards.

We look forward to hosting you again very soon.

Warmest regards,

Beate Sekula
General Manager Seaside Los Jameos Playa ****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 31, 2014

Could not fault hotel food was first class staff superb great location they could maybe take a look at the entainment most was realy good but a couple duffers ie wednesdays dont want to mention any names dont want to sound like a moaner but hotel should get new toasters as you have to put toast about 6 times but had great time thanks to P&R ha ha

  • Stayed: January 2014, traveled as a couple
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6  Thank faslane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded February 11, 2014

Dear Seaside Los Jameos Playa Guest,

Thank you so much for your 5 star review posted on Tripadvisor.

It is a pleasure to learn that you had a great time and found the staff superb and the food first class.

Your comments are highly appreciated and will be looked into. However please be informed that the toaster has a browning control with different shades of browning. Often guests change the control to a very light shade and then it takes longer to toast. Next to the toaster we have put some signs that explain the browning control of the toaster.

We hope to see you again soon here in our Seaside Los Jameos Playa.

Warmest regards,

Beate Sekula
Seaside Los Jameos Playa ****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

Stayed at this Hotel from the 19th January 2014 to the 26th January,2014. Entering the Hotel you got the 'WOW' factor. Check-in was swift and informative by friendly reception staff and my suitcase was whisked off to my room straight away with me in tow by an equally friendly porter. I was in room 3102 in the Tenerife Block with a view over the pool, gardens and sea. The room was spotless and had everything you would expect in a luxury hotel. The balcony had the sun from sunrise to sunset and as well as the usual table and two chairs, there were two metal sunbeds with comfortable padded mattresses to lay on. The pool areas and gardens were very clean and well maintained with plenty of sunbeds available. The restaurant was excellent with several food stations cooking food to order. Rib-eye steaks, pork tenderloin steaks and turkey or chicken breast steaks cooked to you liking on the charcoal grill. Three different kinds of fish including monkfish cooked to order. Spit roasted chicken from the rotisserie, rare roast beef or roast pork. Various themed dishes such as Asian or Italian. All accompanied by a selection of vegetables and potatoes and you could have as much as you liked served and prepared by happy smiling chefs. All that for both lunch and dinner. Breakfasts were as expected, freshly cooked eggs and omelettes with all the usual hot accompaniments. Also a very wide selection of cold breakfast foods. I also found that the house wines were very acceptable. I didn't use the entertainment lounge but chose to use the piano bar instead. The two waiters in that bar were excellent and very speedy with their service and could not be faulted. There was plenty of staff in the restaurant at every meal time and it was good to see management personnel getting 'stuck in' with the rest of the staff. This is a quality hotel with excellent staff and some of the best food I've had the pleasure of eating in a hotel for some time. The management are to be complimented on the way the hotel is run.
I do have one criticism, and that is the free-for-all at meal times which makes the restaurant rather chaotic. I would suggest that maybe management could re-assess the way it is run. Perhaps a table allocation together with meal time sittings or at least one or two members of staff to meet and greet diners and escort them to a vacant table, with diners waiting for that service instead of wandering around the area looking for a table and often getting in the way of diners carrying hot plates of food, and sometimes sitting at tables where the diners have only gone to get their meal. If something on those lines could be formulated, together with nominated meal times, maybe the chaos would be considerably eased and the restaurant would be much safer for diners. This system does seem to work very well in other large quality hotels I have stayed in and it may be advantageous for the management to do a little research into modifying their own rules for diners. Nevertheless, I would highly recommend the hotel and I would not hesitate to return sometime in the future. This is the only reason I have rated the hotel very good instead of excellent.

Room Tip: Try and get a Cat. C room on the third floor of Tenerife block with a pool/garden/sea view outlook...
  • Stayed: January 2014, traveled solo
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8  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded January 31, 2014

Dear John,

We are happy to learn that you had a great stay with us and wish to thank you for your detailed review on Tripadvisor.

It is nice to read that you appreciated the friendly service and found the quality and variety of the food to be excellent. Rest assured that we will share your praise with our staff!

In times of high occupancy we do apply a seating system in our restaurant. During the week you stayed with us the wind was cooler than usual and therefore the majority of our guests preferred to eat inside. We would like to apologize for any inconvenience caused and will share your comments with our restaurant team.

Once again, we wish to thank you for your valuable feedback and hope to have the opportunity to welcome you back in the near future.

Kind regards,

Beate Sekula
General Manager Seaside Los Jameos Playa****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

My wife and I stayed at the Seaside Hotel Los Jameos Playa between 5 and 19 January 2014.

We have been frequent visitors to Lanzarote, but this was our first visit to this hotel. We had been encouraged to book our holiday at this hotel by the favourable reviews on TripAdvisor and the fact that the hotel was German-owned, which was a guarantee of quality.

From the moment of our arrival, until our reluctant departure, we were impressed with every aspect of the hotel:

A spacious bedroom, attractively-furnished and kept immaculately clean.

The quality and range of food in the restaurant, which must be sampled to be believed. There is a themed-menu every evening, a selection of roasts and both meat and fish cooked to order.

The salad bar selection is extensive and varied. Do sample the cakes, as we have never eaten such beautifully-created delicious confections. If you are there for Gala Night, take your camera as well as your appetite, as the cakes are works-of-art!

If you like omelettes for your breakfast, the nice lady with a beaming smile will create one for you. They were, quite simply, the best we have ever tasted.

The All Inclusive drinks menu is extensive and includes branded spirits. Sitting in the sun in the lovely setting of the pool bar, sipping a Gin and Tonic or one of the six cocktails included in the AI menu, prepared by the friendly bar-tender, is a truly sublime experience. If you prefer your cocktails without alcohol, there are four tempting creations to choose from.

As to service in general, it is difficult to know where to begin. The staff are friendly, helpful and nothing is too-much trouble. Where else in the world are you likely to see the hotel directors assisting at meal-times? Perhaps this should be an object lesson to any hotelier wishing to achieve excellence in the hospitality business?

There was no-problem getting a table at breakfast, lunch or dinner and there are sun-loungers in profusion around the pools and in the beautifully-maintained grounds.

The hotel undoubtedly combines the best of German-ownership and management, meticulous attention to detail and Spanish friendliness and warmth of service to provide affordable luxury.

We will return (the sooner the better) to the Los Jameos Playa, just as soon as we have shed the weight gained during two-weeks of wonderful food!

  • Stayed: January 2014, traveled as a couple
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16  Thank Whitebeard2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded March 11, 2014

Dear Seaside Los Jameos Playa Guest,

In the name of the entire staff of the Seaside Los Jameos Playa ****, I would like to thank you so much for your detailed and professional review of your holidays with us!

We are so delighted to read that our all-inclusive offer was 100 % to your great satisfaction.

As our Seaside philosophy is to offer our guests first class service and an exquisite choice of food, it makes us really proud that you enjoyed our gastronomy.

We continuously strive to exceed our guests’ expectations and our main focus is on our guest’s well-being as well as the quality of the food, which is only one of the highlights of the day.

Thank you for mentioning the good work of our team and rest assured that I shared your comments with them.

Once again we wish to thank you so much for your friendly review and hope to have the privilege of welcoming you back in the near future.

We wish you all the best and send you sunny regards from Lanzarote,

Beate Sekula
General Manager Seaside Los Jameos Playa ****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

We transferred to this hotel from Clubhotel Rui Paraiso up the road (truly awful hotel!) after paying an upgrade and were greeted with peace, tranquillity and a lovely welcome drink. Our room was spotless and overlooked a nice cacti garden and there were plenty of sunbeds to choose from. If you are all inclusive the food is fantastic -- fresh and of high quality. Just what you expect from a good 4* hotel. There is a nice mix of nationalities in this hotel (German, Dutch, English, Finnish). The entertainment was surprisingly good quality, not naff but actually very entertaining (especially Grease the musical in Spanish!). There is very little this hotel is doing wrong.... the word that sums it up is Quality. I would highly recommend this hotel and will be back!!

Room Tip: We stayed in a room in the clock tower -- the sun reached the balconies in the afternoon.
  • Stayed: January 2014, traveled with family
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6  Thank thehotelinspector11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded March 11, 2014

Dear Seaside Los Jameos Playa Guest

Thank you for your review on Tripadvisor and for highlighting some of our strong points.

We are so glad to learn that you had a great stay with us.

It makes us very proud that you describe our hotel in general, our food, our rooms and our animation programme as “Pure Quality”. It is a great motivation for all our team members to see that we met your expectations.

It would be a pleasure for us to be able to welcome you back in the near future!

Best regards from sunny Lanzarote,

Beate Sekula
General Manager Seaside Los Jameos Playa ****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2014

stayed here for one week for Christmas. Great location and the food was excellent. Really enjoyed the Christmas Dinner. Good service and great choice of food.Hotel is right next to the beach and also near the promenade for long walks by the beach. Will be going back.

  • Stayed: December 2013, traveled as a couple
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6  Thank eilabros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded March 11, 2014

Dear Seaside Los Jameos Playa Guest,

Thank you for choosing to stay in our Seaside Los Jameos Playa **** for your Christmas holidays and for your kind review here on Tripadvisor.

We are so pleased to learn that you fully enjoyed your break with us and that you liked our wonderful Christmas Gala.

We truly appreciate your kind words and are very happy to read that you are planning to stay again with us.

Until then, we wish you all the best!

Friendly regards from Lanzarote,

Beate Sekula
General Manager Seaside Los Jameos Playa ****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

My wife and I went to the Seaside los jamos playa on the 5th of this month (January ) . We enjoyed every day we we're there. From the grounds to the staff. We done all inc and I can tell you ,you will not be disappointed with both the food and the drink. The hotel is on the promenade with easy access to the beach and local bars and shops. All in all a great holiday was had and we will be back.

Room Tip: Don't get a room above the show bar if you like an early night.
  • Stayed: January 2014, traveled as a couple
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4  Thank Tam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded March 11, 2014

Dear Tam,

In the name of the staff of the Seaside Los Jameos Playa****, I would like to thank you for your kind words and your positive review.

We are so glad that our friendly staff met your expectations and that you fully enjoyed our varied all inclusive offer.

To read that you describe your holiday with us as “suberb” makes us very proud and we are so happy to hear that you spent a wonderful time with us.

Once again we wish to thank you for your friendly review and hope to have the privilege of welcoming you back in the near future.

With very best regards,

Beate Sekula
General Manager Seaside Los Jameos Playa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seaside Los Jameos Playa

Address: Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Del Carmen
#2 Spa Hotel in Puerto Del Carmen
#3 Green Hotel in Puerto Del Carmen
#3 Family Hotel in Puerto Del Carmen
#5 On the Beach Hotel in Puerto Del Carmen
#6 Luxury Hotel in Puerto Del Carmen
Price Range: $167 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seaside Los Jameos Playa 4*
Number of rooms: 530
Official Description (provided by the hotel):
The Seaside Los Jameos Playa is located alongside the beach of Los Pocillos in the quiet area of Puerto del Carmen. Architecturally inspired by the island style, the hotel has magnificent pools set in extensive landscaped palm gardens. Hotel guests can enjoy a wide variety of sports activities and entertainment, suitable for all ages, even for the youngest members of the family. ... more   less 
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Also Known As:
Seaside Los Jameos Playa Hotel Puerto Del Carmen
Los Jameos Playa Lanzarote
Seaside Los Jameos Playa Lanzarote/Puerto Del Carmen

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