It's hard to know what to say about this hotel that hasn't already been said by other reviewers - we had visited the hotel on a few occasions whilst in Lanzarote and promised ourselves we would stay there one day. We are very glad we did. The food was marvellous (serious slimming will now have to follow!), the staff are excellent, even though they are so busy. We were very impressed by the way even the senior management waded in to help clear tables and serve at busy times. The soft drinks are good, all branded and bottled (not concentrate added to fizzy water as you often get), many international branded spirits are available (you need to ask for them by name) on All Inclusive and the house Cava and wine are very nice indeed.
The only thing we did not really like was how close together the sunbeds are, all in tight rows with barely a space between them and (of course) the perennial problem of reserving of sunbeds. Our room overlooked the pool and some sunbeds were already "reserved" with towels at 7.30 am. They were then removed by the staff, folded up and put on the tables between the sunbeds, then the "reserver" would follow the staff member and spread out the towels again - we regularly saw this happen about four times, with the "reserver" lurking around like a criminal waiting to spread out his towels again when the staff member moved on. The poor staff member would then return, fold up the towels etc., etc. I can see the management's problem about completely removing the towels etc, because many people not only use their towels to reserve, but leave personal items on the sunbeds. This would make it difficult for the management if they confiscated personal items as it could possibly be construed as theft. Even when the towels were folded up and put on the tables, the sunbeds were still effectively "reserved" as a previous reviewer has said. The situation was, of course, made worse by the fact that there are no sunbeds on the beach at present, due to a dispute with the local authority, but that's another story. The beach sunbeds are due to be replaced during July, we understand. We chatted to a manager about the situation and she sighed and said yes it was a problem, but what could they do? Beats me I'm afraid.
However, although this is irritating, it does not take away from this lovely hotel. It is eminently suitable for the disabled and less-mobile (ask for a room near to the public rooms as it looks quite a walk from some of the rooms to the dining areas) and we had a disabled-adapted room with a wet-room which had lots of grab rails and a shower seat, a high-seat toilet and a lowered wash-basin with a tilting mirror. It could have done with a lower shelf really, but that is nit-picking. (Try getting a proper disabled adapted room in the UK!!) If you need a disabled-adapted room, the hotel has four on the ground floor, two of which have garden views and two have street views. If you email the head office in Gran Canaria they are very helpful. There are plenty of ramps (some of them are a bit steep) and the main reception-to-pool/dining floor are great - you go in one door and out the other, so you don't have to "back out" or turn around if you are in a wheelchair (some lifts to the higher floors are a bit tight). The pools are accessible by beach-like slopes, but there are no grab rails for assistance in and out. There is a disabled toilet which is very well-equipped next to the dining room and pool area. The hotel has a little museum which is on a mezzanine floor so is not accessible if you can't do steps. Access to the beach front is through the gardens and out of a gate which leads to the prom along the beach where there are some shops and bars and which is nice and level.
The Belingo Bar, which is the venue for entertainment, was disappointing as their sound-system was really bad, so however reasonable the artiste was, the sound was really dreadful. Perhaps a little more investment in this would make it more enjoyable. The piano bar is very comfortable, with nice air-con, and very talented performers for several evenings a week. The bar staff are brilliant here - it is unfair to name names as they are all so good.
Cleanliness is a by-word for this hotel - it is absolutely immaculate. The bedrooms are very pretty and comfortable, efficient air-conditioning, comfy beds, good TV reception with lots of English-speaking channels including BBC1,2,ITV1,2 etc. (We also discovered that if an English-speaking movie is on dubbed in a foreign language, you can press a button (the top right-hand one) on the remote you can hear it in English! All in all, a very well-run hotel making for a truly enjoyable and relaxing holiday. Thank you all at Los Jameos Playa.
- Official Description (provided by the hotel):
- The Seaside Los Jameos Playa is located alongside the beach of Los Pocillos in the quiet area of Puerto del Carmen. Architecturally inspired by the island style, the hotel has magnificent pools set in extensive landscaped palm gardens. Hotel guests can enjoy a wide variety of sports activities and entertainment, suitable for all ages, even for the youngest members of the family. ... more less
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- Also Known As:
- Seaside Los Jameos Playa Hotel Puerto Del Carmen
- Los Jameos Playa Lanzarote
- Seaside Los Jameos Playa Lanzarote/Puerto Del Carmen