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“First time to Lanzarote”

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Sol Lanzarote All Inclusive
Ranked #29 of 94 Hotels in Puerto Del Carmen
wales
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“First time to Lanzarote”
Reviewed August 2, 2013

Hotel spotless clean, pool area kept well. Getting a sunbed in the morning was a bit of a pain, you need to be down there by about 8 o'clock to keep a space, even though the bed s are locked up till 9 o clock. Some people I seen where getting beds at 9 o clock and not coming down till 3.30.
Food was excellent, very good choice and something for every one.
We went a/I there was a variety of ice creams available, good variety of drinks.
Staff were very polite and staff in the restaurant worked very hard to ensure the tables are cleaned etc.
Entertainment was nt the best, but they tried hard, there was nt enough seats in the entertainment area. Good location, lovely beach. Yes I would go back

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank winkydave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this review, August 5, 2013
Dear winkydave,

I am glad you enjoyed the hotel and your holiday overall, that is our main priority and the best reward we can have. Thank you so much for sharing it!

I am happy in particular that you found our food excelent and our staff polite and helpful. We take your little tips as well for future improvement.

Thank you very much again and we hope to see you back at your home in Lanzarote!

Bets regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,253 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 31, 2013

Spent first two weeks in July at Sol, kids ages 7 and 11. Very family friendly oriented hotel, really aimed at the younger kids - 6 and younger. My kids didnt bother with the hotel Flintstones Kids Club, they were happy to be in the pool all day with friends they made. If you are a couple looking for a quiet place this is not for you, but for us this was perfect. The location as said before is fantastic, and just out the gate by the pool leads onto a lovely path leading up to Puerto del Carmen on the right and if you take a left to a small shopping centre with plenty of restaurants. We stayed B&B which was great as we enjoyed eating out every evening in various restaurants along the strip and in Puerto del Carmen so cant comment on the meals. Though I did see the AL by the pool with very small plastic beer glasses, so that definitely would not do me! Beer is expensive in the pool bar €3.60 a pint and €2.00 outside in any other bar/restaurant or thereabouts. We upgraded to a seaview room which was great, no sun on balcony but that didnt bother me as only time I was in the room during the day was to get some shade. All staff I found extremely helpful and very friendly. One day at pool bar someone picked up my lighter and I had no matches. I asked a bar woman for matches and she walked around the hotel lobby, restaurant and bar area trying to find some for me, (Esperanza I think), so that was above and beyond and very much appreciated.
Sunbeds: well what can you expect in peak season with a hotel this size. There are never going to be enough sunbeds. But the beach is beautiful, spotlessly clean, cleaned every morning, there is even a guy employed to blow away sand on the wall along the beach! The pool area is kept spotlessly clean also. Room spotlessly clean, beds made everyday and if you need towels changed just leave them on the floor.
All in all we had a fantastic holiday, really enjoyed it and have already rebooked for next year. Thank you Sol Lanzarote !

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Junsie08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this review, August 5, 2013
Dear Junsie08,

It is great for us to read that you and your family had an enjoyable holiday here at Sol Lanzarote. We are sure all our team will be happy to know they were part of your experience, Esperanza in particular!. Thank you for sharing it!

We will try our best to keep up with all the good aspects you mention, such as the cleanliness and all the staff willingness to help.

Thank you as well for all issues you found not as good, we are working to improve day by day as that is our main goal to achieve.

Looking forward to welcome you again with all your family at Sol Lanzarote!

With Kind Regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walsall, England, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 29, 2013

Stayed here foe 1 week all inclusive good value for money very clean needs more entertainment for adults also needs to sort the beds by the pools out ppl have hotel towels and leave them on the beds all day so there is a problem with finding beds they should get removed after a few hours max but other than that good value for money

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this review, August 3, 2013
Dear Teresa H,

Thank you very much for sharing with us your comments. We are making at the moment some changes in our entertainment department; nonetheless I will pass them your opinion to be taken into account.
It is difficult for us to remove any towel from any sunbed as they are considered as personal property. We make big efforts to inform all guests and have consideration for everybody.

We really hope you had a great time and hope to have you back again.

Best Regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 29, 2013

Good: location excellent right next to the super market and restuarants (no need to get all-inclusive), fine swimming pool for kids with some activities, right next to beach which was awesome, nice sea view rooms, spacious rooms liked the color contrast. variety breakfast (didnt go all-inclusive).
Bad: wait for checkin, unless asked not much support from hotel staff, DEFINITELY not 4star no coffee machine/kettle, very small fridge, basic amenities, AC stinks, beds could have been better (hard twin beds for couples!?!? ).
If your looking just for a great location based hotel then this is the place. All in all we had a ok stay with a lovely beach :-)

Room Tip: dont go for all-inclusive you are 20m away from a host of restaurants. get a sea view room. Dont get...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suyur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this review, August 3, 2013
Dear suvur,

Thank you very much to provide us your feedback about your recent stay. I am happy to know that you enjoyed your holidays even though we could not fulfill your expectations in all fields.

Please note for further reference that all our apartments all equiped with kitchen facilities as you were expecting. It is a good choice to make in case you shall come back in the future. Therefore we have bathroom amenities available under request apart from the most basic which are always provided.

On the other hand I am glad you liked our rooms, the breakfast selection, our pools and especially our location right in front of Matagorda bech which is fantastic!

I hope we can welcome you again.

Regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 29, 2013

Have just returned from a 2 week stay here, arrived about noon, not all rooms ready but staff efficient and friendly. Hotel is a short taxi ride from airport, no need to book transfers. All rooms spacious and light, we had a lovely sea view. Rooms well equipped with plenty of storage and a safe, which is FOC. Hotel and ground are well kept, maids in room everyday. Food was good, lots of choice, staff pleasant, all in all it is good hotel, there are few annoying things such as the sunbeds, which are chained up every night, to get one in a decent spot you have to be round the pool by 0845 to get your spot and if you want an umbrella be there from 0800, becomes a bit of a chore after a week or so, railings on balconies are loose and could do with securing, larger balconies like ours would benefit from a couple more chairs, music is played round pool but its not too loud and is varied, you get sick of hearing the 'sun care advisor' everyday, the same script for 14 days is very tiresome, if she sold any stock I'd be amazed I could have ad-libbed it better myself. The bar staff always pleasant, didn't have to wait long, not very knowledgeable on mixing cocktails though, none of them seem to know how to make them or what goes in them, unfortunate, wine served in the restaurant is poor as well, the white wine is very acidic.
Pool area is nice, kids loved the pool and the 'walk on water' mat was always popular, games room would benefit from air con and some seating in there would be nice, beach is nice, not crowded at all, you can walk down towards Costs Teguise and if you're into aviation you watch the planes
landing and taking off. With a little fine tuning this could be a great hotel, I'm not sure it's a four star but its definitely a very good three star.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this review, August 3, 2013
Dear Jessica M,

Thank you for reviewing your experience following you recent stay at Sol Lanzarote Hotel. We are very pleased with the warm comment about our staff, service and food, it will be a total pleasure to share this with the rest of the team!

I am sorry to read that some of the elements in your holiday needed more attention; while genuinely appreciate all your comments as it gives us the opportunity to follow up on your experience and to ensure our service is highly maintained.

Please visit us again for your next visit to Lanzarote !

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 26, 2013

first we arrived at the hotel and we ad to wait 30.00 minutes for the room .
then they could t find our reservation
then they give us the key for the room ,and that's it no information at all .
after that we ad cowcatchers everywhere that was horrible i could t sleep at all they just give us some spray and that's it! the cleaning is bad because they spend 5 minutes in each room we stay there 9 days and they change our bed once only .!well i would t recommend to nobody at all on my 2 ND day i just fill like come home. nothing there at all!!!!!!!!!!!!!!!! if i could get refund i would come on the same day back to London.......also the food is bad .fruits are old

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank maria b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this review, August 3, 2013
Dear Maria b,


Firstly, we would like to thank you for your comments, which we will take as good opportunities to improve our quality and service.

We are really sorry to know that your stay with us did not live up to your expectations. I will pass your comments onto the departments involved, especially housekeeping as what you are describing in your review is not our cleanliness standard.

About the cockroaches, due to the sub-tropical weather conditions, they are very difficult to control completely, even when we are working with one of the leader pest control companies, and we have periodical health and safety checks.

Again, thank you for your review.

Kind regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banbury, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 26, 2013

Me and my girlfriend stayed at this hotel for a week, all inclusive. The hotel was really nice and clean - both in terms of our room and all of the other areas of the hotel. The maid was excellent at keeping our room clean and our beds were made each day. There was a wide range of food to choose from in the restaurant and in the pool bar; staff in the restaurant were great at removing our empty plates quickly after we had finished eating. The hotel is located in a peaceful area, directly next to the beach, with some shops and bars towards each end of the hotel. If you do want to travel to other areas, the taxis are cheap and arrive at the hotel in less than a minute. Even though it says not to reserve the sunbeds, people reserved them anyway. It was a bit annoying that some people reserved sunbeds and they didn't even use them all day. By about 9:00am all of the sunbeds are usually all taken. The entertainment didn't really appeal to us as it was mainly aimed at children. It seems like this hotel would be perfect for families because there is always a lot of activities for the children. Even though the entertainment didn't appeal to us very much, it wasn't a major problem and we had drinks in the bar nearly every night. The pool area is nice and quiet and music plays throughout the day when the activities such as water aerobics and water volley take place. There's a couple of complaints about the music being too loud but this didn't bother as it's only for a few hours and it's part of the holiday experience. The staff in this hotel are all very friendly and they make you feel welcome in the hotel. This is one of the best hotels that I have ever stayed in and we would highly recommend it.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this review, August 3, 2013
Dear Daniel P,

First of all thank you so much for spending time posting your coment and sharing your experiencie with us.

I am extremely happy to read that you enjoyed your stay in the hotel and the impression the staff left with their sense of welcome. I am therefore delighted to know that we keep on your memory as one of the best hotels you stayed in!

We hope to see you back again very soon!

Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Lanzarote All Inclusive

Property: Sol Lanzarote All Inclusive
Address: Calle Grama, 2, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Lanzarote)
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Puerto Del Carmen
#16 On the Beach Hotel in Puerto Del Carmen
#27 Family Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Lanzarote All Inclusive 4*
Number of rooms: 343
Official Description (provided by the hotel):
This property is 2 minutes walk from the beach. Set on the oceanfront at Lanzarote's Matagorda Beach, with direct beach access, Sol Lanzarote - All Inclusive has 3 outdoor swimming pools, gardens, a tennis court and a gym. All air-conditioned accommodation has a balcony, most with ocean views. All rooms at the Sol Lanzarote - All Inclusive are bright and functional, with a 39-inch TV and a private bathroom with hairdryer. Some accommodation also offers a microwave, fridge and kettle. The Sol Lanzarote - All Inclusive has an international buffet restaurant, and a tapas and sushi bar. Drinks are served at the pool bar and lobby bars. An entertainment programme for adults and children over 5 is provided, while the property also includes a kids club and adventure playground. All-inclusive rates include breakfast, lunch, dinner and snacks. Puerto del Carmen is only 3 km from the hotel, and Lanzarote Airport is 5 km away. Free public parking is available on site. ... more   less 
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Also Known As:
Sol Lanzarote Hotel Puerto Del Carmen
Sol Lanzarote Puerto Del Carmen
Sol Lanzarote Aparthotel
Hotel Sol Lanzarote
Sol Lanzarote All Inclusive Puerto Del Carmen

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