We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great resort and friendly staff, however!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sol Lanzarote All Inclusive
Ranked #29 of 91 Hotels in Puerto Del Carmen
Reviewed July 1, 2013

We have been on several fully inclusive holidays and I must say that we enjoyed this the most. The staff were very helpful and friendly if not a little eager in the restaurant when clearing away and the maids excellent.
A special mention should be given to the staff who looked after the pool area. Each day the sun beds were cleared away and every morning the pool side was washed down. A word of warning though for the Hotel Management before it gets out of control. Though I completely agree with sun beds being locked up it needs to be all of them. During the later days of our stay guests were abusing the system by getting up early and taking the sun beds from the grass areas (which weren't chained up) and reserving them by the pool. By the time we left we noticed this was becoming more of a problem. Also if you specify that the sun beds are available from 9 in the morning it should be adhered to. During our stay the sun beds were always unlocked by 8.20 leaving newcomers not a hope in hell. This may seem all very petty but guests abusing the system will spoil the whole atmosphere of the resort as it will cause resentment and bad feeling between guests.
One of my main criteria when selecting a hotel is the gym and I was a little disappointment with the equipment and felt it had been neglected and was a little tired.
Besides all this I still maintain this resort as 5 stars and would have no objections if we returned.
Many thanks to all the staff for making it a very enjoyable stay.


Stayed: June 2013, traveled with family
3  Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this reviewResponded July 3, 2013

Dear Robin H,

First of all I am very thankful that you took some of your time to let us know your feelings about your recent stay with us. It is through this that we learn day by day from our guests and use it as a tool to improve our services. I am extremely happy that our staff made your holidays one of the best and that you compare us with other all inclusive satisfying you the most.
Thank you very much for all your suggestions, we take every single of them into consideration. It is true that the sunbed issue is a big problem, not here but in all holiday hotels when the occupancy is high. We provide information upon check-in in regards to the sunbeds (added in the information leaflet) but unfortunately it is up to the good will of our guests to follow this as it is very difficult for us to control.
In addition to that It is great that you rate us as 5 star hotel even though we are 4 star!

We hope to welcome you again in the future.

Regards,
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (3,655)
There are newer reviews for Sol Lanzarote All Inclusive
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,920 - 1,926 of 3,658 reviews

Reviewed July 1, 2013

we were a couple (myself mixed race woman 32 and my partner white muscley 31) and we had 2 teenage kids with us, a boy and a girl. we spent a lot of time round the big deep heated pool.
we had a great time
was very busy but very relaxing nice weather and some lovely places to eat out. we stayed self catering so cant comment on the food but rooms are very big and cleaned daily.
if anyone else was here same time as us feel free to message me too
thanks xxxx

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank desreen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this reviewResponded July 3, 2013

Dear desreen L,

Thank you very much for sharing your experience of your recent stay with us with the Tripadvisor users. It is wonderful to read that you had a great time here in Lanzarote and specially that we contributed to make it happen.

We look forward to have you back anytime soon!

Our Kindest Regards,
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

We have just returned today from our 10 day holiday at the sol lanzarote. All in all we had a fab time. We went AI and found the food to be great. Plenty to choose from and only the very fussy wouldn't be able to find something they liked. The staff were all very friendly and the whole place extremely clean. We would definitely return to the area. We found it much nicer than Puerto itself, less tacky. Being picky the gym does need a bit of updating and the AI segregation we weren't that keen on. We have been AI before and everyone treated the same. At the Sol AI have an area at the bar they order from and self service areas for drinks at meal times.

We really enjoyed it and would recommend it to all. We don't have young children and found the grass area more peaceful to sun bathe. Families with young children were very well catered for.

Thank you to all the staff for such a pleasant stay.

Stayed: June 2013, traveled with family
Thank Michelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this reviewResponded July 8, 2013

Dear Michelle T,

We are extremely pleased to read your great experience with us! I would like to mention in particular your feedback about our staff, which I will be very pleased to share with all of them, and the variety of food in our restaurant. I completely agree with your choice to sunbath on the grass area where I find it specially quiet and nice.
We hope we can meet you again very soon!

Very thankful,
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

This hotel has a great location and two big pools.It is on the beach and has lovely food.I am returning to this hotel in July as its fantastic.Everything you want and need. The rooms are spotless and the staff are 10/10.If you want a holiday in the sun,pick this hotel.

Room Tip: Get a sea view. Always the best.
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Harry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this reviewResponded July 2, 2013

Dear Harry B,

Thank you so much for sharing such a positive review. It is great to have all our work recognised in this way and we are extremely pleased that you enjoyed your holidays with us.
I will pass you rcomments onto the staff as this is the best reward we can have.
We hope to welcome you back then in July!

Regards,
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

Just come back from 11days self catering. First impression of room was very large, clean, but dated, bathroom was large, with shower over bath, didn't use bath as it had chips out of it! It's a shame because with such a large room it could have a fab walk in shower. Selfcatering facilities were good, with microwave, toaster, kettle, fridge, 2ring electric hob, plenty for us as we just made a light breakfast and lunch and ate out in evening. Beds were comfortable, maids cleaned every day, we made the room suit ourselves but it could do with decorating,as with the rest of the building. As I said in my heading the hotel is looking tired. Asked a few people what they thought of AI and they seemed pleased, but I think we made the right choice of SC. loungers! Every evening the grounds men stack the loungers to clean the pool area, they chain them up till 9am in the morning. People are out there early waiting for the chains to come off! By the end of our holiday the hotel was getting really busy, so if you didn't use this procedure you had no hope of having a bed. Can't imagine what it would be like in mid summer. The area outside was ample for us, plenty of restaurants and pubs both left and right as you come out of the beach side gate. Turn right and go to the pub with high steps, good sangria there large jug 8 euros. Not bad food there as well, Chinese was very good, overall prices were good, local shorts and mixer in some places 2 euros, we did enjoy our stay, but can't say we would go back. Turn left and there is an ideal spar to do your shopping, plenty there at reasonable prices

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Elizabeth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this reviewResponded July 2, 2013

Dear petals53,

First of all our most sincere gratitude for sharing your thoughts about your recent stay at Sol Lanzarote hotel. For us it is very important to receive all type of feedback as this is the main tool we have to improve our services. I have to say I am very sorry that we could not meet your expectations. We work hard daily to improve all our premises and facilities. Nonetheless we try to pay special attention keeping a good balance between quality and rates, which most of our guests find very good.
In regards to the sunbeds I have to say it is extremely difficult to control the “bad behaviour” of our guests. We decided to lock the sunbeds during the night at least to give the oportunity for other people to have them available when we open the swimming pool in the morning, otherwise they would be booked even before! We give information upon check-in about this issue but unfortunately as I mentioned it is very difficult to control as once the towel is placed we cannot remove it.
On the other hand, I am happy that you found our beds comfortable and you received a good cleaning service.
We hope to have another opportunity to welcome you at Sol Lanzarote.

Our best regards,
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

Hi I am wondering does anybody know how to get in touch directly with the hotel by email. I have left something behind and I would very much like to have it returned. Any advice would be much appreciated.

We had a great stay, very family orientated. Rooms are spacious and clean. Its great for walks. A bit quiet at night but it only costs less than 5 euro in a cab to peurto del camren new town. Beach towels were provided free of charge, a great plus.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Seancon8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this reviewResponded July 1, 2013

Dear Seancon8,

Thank you very much for sharing your recent experience with us on tripadvisor. It is a pleasure to hear that you had an enjoyable stay with us.
In regards to your request please write to calidad.sol.lanzarote@melia.com and we will be more than happy to assist you.
We hope to welcome you back again in the future.

Best Regards,
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

just returned from a 2week all inc stay with my partner and his disabled brother .
the rooms were good size and cleaned daily,we were right near the pool so no mad rush for sun beds! lol but not to much of a problem as they are locked up over night and not unlocked till 830am ish..but you do need to be quick to get a good spot.The food was very good and always replenished..help yourself to carva! wines beer and soft drinks etc so no queing at the pool side bar ..you can also make your own toasties yummy!.the entertainment was not bad ..lots for kids and adults to enjoy.staff were very nice ..yes check in times they were busy but thats understandable.the only down side for us was the main pool (heated one) didnt have a ramp to get a wheelchair in..so we had to throw H***y in ! lol he can swim so no real problem.he had the best holiday ever and we have made some great friends and we hope to meet up at the Sol again next year.So if your going soon have a great time..!

Room Tip: ground floor face pool and sea
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sollanzarote, Guest Relations Manager at Sol Lanzarote All Inclusive, responded to this reviewResponded July 4, 2013

Dear Sharon B,

We are extremely grateful that you spent some of your valuable time to write about your recent experience with us at Sol Lanzarote. It is great to hear that you all had a fantastic time!. It is true that unfortunately we only have one swimming pool (the biggest one but not the heated one) with ramp for wheelchair users.
Thank you so much for your comments again especially about our staff which is our best asset.

We hope to welcome you all back anytime soon!

Our Best Regards,
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Del Carmen
0.3 mi away
Seaside Los Jameos Playa
Seaside Los Jameos Playa
#10 of 91 in Puerto Del Carmen
3,804 reviews
3.1 mi away
BelleVue Aquarius
BelleVue Aquarius
#77 of 91 in Puerto Del Carmen
1,254 reviews
1.6 mi away
Apartamentos Barcarola Club
Apartamentos Barcarola Club
#8 of 91 in Puerto Del Carmen
598 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Hotel Lanzarote Village
Hotel Lanzarote Village
#20 of 91 in Puerto Del Carmen
1,571 reviews
0.5 mi away
Hipotels La Geria
Hipotels La Geria
#11 of 91 in Puerto Del Carmen
1,713 reviews
5.4 mi away
Hesperia Lanzarote
Hesperia Lanzarote
#2 of 4 in Puerto Calero
4,926 reviews
Show Prices
Show Prices
Show Prices

Been to Sol Lanzarote All Inclusive? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sol Lanzarote All Inclusive

Address: Calle Grama, 2, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Lanzarote)
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Puerto Del Carmen
#15 Luxury Hotel in Puerto Del Carmen
#27 Family Hotel in Puerto Del Carmen
Price Range: $166 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Lanzarote All Inclusive 4*
Number of rooms: 341
Official Description (provided by the hotel):
This property is 2 minutes walk from the beach. Set on the oceanfront at Lanzarote's Matagorda Beach, with direct beach access, Sol Lanzarote - All Inclusive has 3 outdoor swimming pools, gardens, a tennis court and a gym. All air-conditioned accommodation has a balcony, most with ocean views. All rooms at the Sol Lanzarote - All Inclusive are bright and functional, with a 39-inch TV and a private bathroom with hairdryer. Some accommodation also offers a microwave, fridge and kettle. The Sol Lanzarote - All Inclusive has an international buffet restaurant, and a tapas and sushi bar. Drinks are served at the pool bar and lobby bars. An entertainment programme for adults and children over 5 is provided, while the property also includes a kids club and adventure playground. All-inclusive rates include breakfast, lunch, dinner and snacks. Puerto del Carmen is only 3 km from the hotel, and Lanzarote Airport is 5 km away. Free public parking is available on site. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Prodigios Interactivos SA, Booking.com, Priceline, Cancelon, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Sol Lanzarote All Inclusive reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sol Lanzarote Hotel Puerto Del Carmen
Sol Lanzarote Puerto Del Carmen
Sol Lanzarote Aparthotel
Hotel Sol Lanzarote
Sol Lanzarote All Inclusive Puerto Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing