Just returned yesterday, the horrible reviews are not justified about this hotel. For the people that say its dirty and the pool area never gets cleaned obviously aren't up before 9am to see the army of cleaners and maintenance guys hosing the whole area scrubbing and jet washing the beds and equipment.
We had a party of six in two rooms and the rooms are a little dated by UK standards, but are not dirty at all, everything is clean and functional, the electrics on the complex again are dated by UK standards but I didn't hear of anyone getting a shock so they cant be unsafe! We had a leaky toilet on the first night repaired within five minutes of reporting at 11pm, now that is impeccable service! just try getting that at home.
The pool! We read reviews about stones around the pool before we left so purchased beach shoes from Sports direct which can be worn into pools and the sea, great purchase, problem 1 solved. Pool depth! The big pool is deep but pools are for SWIMMERS. If your children cant swim they shouldn't be in there unattended - get off your sunbed and take them in - problem 2 solved.
You are on holiday, you leave money or valuables around and then leave your door open because its hot and things get taken. You deserve to be robbed, you wouldn't sit in any street in London, leave a laptop on a table outside a café or restaurant while you pop inside for a refill so don't do it when abroad, Just hire a safe and have a lovely holiday.
Staff are very efficient - not unfriendly or rude. In the restaurant on all inclusive we regularly tried multiple dishes and if we didn't like something we could try something else, this is very common practice especially for when you want to try a local dish for the first time, your plates will be cleared so you can return with your new plate of food. Because it is a buffet style meal you don't get a waiter or waitress assigned to you as you would elsewhere so there isn't the dialog between yourself and the staff this isn't unfriendly, just how the restaurant works! through the week their staff got to know your face and if YOU take the time to ask questions and have a bit of banter they are nice people and very Efficient!
The hotel is brilliantly located in the old town and seconds away from the marina and minutes away from super beaches for snorkelling!
Entertainment, this hotel isn't geared up for kids clubs so get off your a*$* and entertain your own kids. Martin does a great job with what he has and offers shooting, archery, darts and things during the day Bingo and other activities during the evening, he was superb with our daughter who wanted to try archery despite the bow being bigger than her and really encouraged her, We were the only family that wanted to try it and he said we could do it until we had enough, he was in no hurry to get rid of us. Great guy.
If you are going on holiday to moan about everything that isn't like your own home you will be spoilt for choice here. If however you go on holiday to make the most out of a time with family or friends this is a great little hotel with 'Character' laugh off the little things, and enjoy your holiday.
We will go back.
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- Also Known As:
- Bellevue Aquarius Hotel Puerto Del Carmen
- Aquarius Lanzarote
- Aparthotel Aquarius Hotel Lanzarote
- BelleVue Aquarius Lanzarote/Puerto Del Carmen